ALL HANDS WALK & TALK

Information

Document No.
Audit Title
Client / Site
Conducted on
Prepared by
Location
Personnel

Parking

PHASE 1

Cleaning
Facilities
Risk Management
Marketing
Concierge
Mall Manager
Centre Management

General Mall

BLUE CAR PARKS

Cleaning
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Facilities
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Risk Management
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Marketing
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Concierge
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Mall Manager
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Centre Management
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Entrances

BUS STATION

Restroom

RESTROOMS

Which Restroom did you audit? Note the location of the Restroom and indicate if it is Male/Female/Disabled Record the level Restroom is on and retailers on either side of the entrance
What time did you start the Restroom audit? Please provide the time you started the audit
Are the ceilings, vents and lights clean? Inspect the ceiling, ceiling vents, lights and pipes in the Restroom. Ceilng vents include extractor fans and air conditioning vents. Answer YES if all ceiling surfaces, vents, pipes and lights are free from: a) build up of dirt or grime in corners b) cobwebs, dead insects or hair balls c) visible dust build-up covering more than 10% of each item (ceiling, vents or lights) and more than 1mm thick d) scuffs or smears longer than 5cm e) discolouration or stains measuring more than 5cm in diameter f) cleaning product build up
Are the walls, doors and partitions clean? Please inspect all wall surfaces in the Restroom plus the entry door. This includes the wall in the general area and unattended cubicles. Answer YES if all wall and door surfaces are: a) free from a build up of dirt or grime b) free from cobwebs, dead insects or dust c) free from scuffs or smears longer than 5cm d) free from discolouration or stains measuring more than 5cm e) free from cleaning product build up f) more than 15% of grouting free from discolouration or staining g) free from graffiti h) tiles polished to a high lustre
Are doors and door frames in a well painted condition? Inspect any door areas in the assessment zone. Door areas include toilet doors, doors leading to corridors that are facing hte mall, fire hose reel and hydrant cabinet doors within the mall. Answer YES if the door and door frames contain no more than 3 of the following: a) flaking or chipped paint larger than 5cm b) smears, splashes or stains larger than 5cm c) scratches or damaged areas larger than 5cm d) free from graffiti damage larger than 5cm
Were the walls in good condition and not in need of repair? Inspect all wall surfaces in the Restroom. This includes the wall in the general area and unattended cubicles. Answer YES if all wall surfaces are free from: a) 4 cracked tiles in a 1x1m area b) 4 chipped/scratched tiles in a 1x1m area c) unsecured, lifting or missing tiles d) taped down tiles e) holes in walls/doors f) vandalism (excluding graffiti)
Are the floors clean? Inspect the floor surface in the Restroom. This includes the floor in the general area and unattended cubicles. This includes skirting tiles and floor edges. Answer YES if the floor surface is: a) free from a build up of dirt, scuffs, smears, dust or grime includinng in corners (that is the floor does not look like it needs a mop) b) free from discolouration or stains measuring more than 15cm in length c) free from puddles of water which covers an area greater than 15cm in diameter d) grouting is free from discolouration or staining; and e) there are less than 2 pieces of paper or rubbish
Were the floors in good condition and not in need of repair? Inspect all the tiled floor surfaces in the Restroom. This includes the floor in the general area and unattended cubicles. Answer YES if hte tiled floor surfaces are free from: a) 4 cracked tiles b) 4 chipped or scratched tiles c) uneven areas, unsecured, lifting or missing tiles d) no taped down tiles e) for wooden floors, they are free of more than 5 scratched surfaces greater than 15cm in length
Are the mirrors, taps, basins & bench tops clean? Inspect the mirrors, taps, basins, bench tops and change tables in the Restroom. Answer YES if all mirrors, taps, basins, bench tops and change tables meet the standard below a) bench tops free from soap overflow greater than 2cm b) bench tops free from puddles covering an area of 15cm in diameter c) vanity mirrors free from visible dirt, hairs, dust and make-up (female restroom) d) basins free of smears, soap residue and marks greater than 3cm in length e) basins are free of dust build up f) basin drains and taps surrounds free from scale, mould or grime build up g) mirrors free from dust and the corners are free from a build up of grime h) mirrors are free from more than 2 marks and smears greater than 2cm in length Note: bench tops are where the hand wash basins are located, vanities are where the make-up mirrors are located in the female toilets
Are the mirrors and POS units in good condition? Inspect the mirrors and POS units in the Restroom. Answer YES if all mirrors and POS units are free from: a) graffiti b) scratches c) chips or cracks/breakages
Are the bins clean, have capacity for more rubbish and lined with the correct bin liner? Inspect rubbish bins in the Restroom. Answer YES if rubbish bins were: a) free from visible dust, grime, dirt, spills or smears b) free from discolouration or graffiti c) free from unpleasant odour d) bin liner in place, secured to the bin and fits the size of the bin e) bins are not overflowing
Are the Restroom faclities in good working condition? Test all available facilities including taps, basins, hand dryers, soap dispensers, toilet flushes, cubicle locks on doors and toilet paper dispensers **NB** Some hand dryers take a few seconds to start due to a sensor - please ensure that you try a few times before marking down a No. Answer YES if: a) all lights working b) all taps are working and not dripping c) basins draining correctly and not clogged d) benches free from cracks or chips larger than 2cm e) all air hand dryers working f) all soap dispensers working g) cubicle doors are able to be locked h) toilets flushing i) toiles have undamaged toilet seats in place - including free of scratches on seats j) undamaged toilet paper dispensers k) any other form of breakages or non working facilities - please specify Answer YES if any of the above are not working but there is a Westfield 'Out of Order' signage displayed
Are the Restroom toilet bowls, toilet seats, urinals and wall tiles under urinals clean? Check all unattended cubicles in the Restroom Answer YES if all unattended toilet bowls, seats & urinals are free from: a) a build up of stains, residue or debris b) a build up of uric acid greater than 4cm on tiles or fittings c) build up of dust
Are toilet paper, soap and hand towel dispensers in the Restroom clean and well stocked? Check all toilet paper, soap and paper hand towel dispensers in the Restroom (check unattended cubicles and soap dispensers) Answer YES if all toilet paper, soap and paper hand towel dispensers are: a) free from smears greater than 5cm long b) free from visible build up of dust c) well stocked: - at least a 1/4 of a roll of toilet paper available in each cubicle - hand soap available in each dispenser - paper towels available in at least 50% of dispensers (where hand towel dispensers are provided)
Were the sanitary bins clean and well presented? Inspect any sanitary bins in the unattended cubicles (where provided) Answer YES if all sanitary bins are: a) free from scale, mould or mildew b) free from dust, dirt or spills c) free from unpleasant odours d) no biological waste on the outside of the unit e) not overflowing or items placed on top of bin Answer N/A if there are no sanitary bins in the Restroomo you assessed
Does the Restroom have a pleasant odour? Answer YES if upono entry to the Restroom a) there is no unpleasant or offensive odour lingering throughout the entire restroom

Vending & Signage

CENTRE

Were the children's coin operated rides and vending machines undamaged and working? Inspect any coin operated children's rides and drink/snack vending machines. Answer YES if all non-Westfield coin operated children's rides and vending machines: a) appear to be working (with lights on) b) free from any broken parts c) free from any sharp edges or protruding parts d) if broken or not functioning it has a professionally affixed Out of Order sign Answer N/A if there are no coin operated children's rides and drink/snack vending machines

Parent Room

PARENTS ROOM

What time did you start the Parent Room audit? Please provide the time you started the audit
Which Parents Room did you audit? Record the level parents room is on and retailers on either side of the entrance
- Yes
- No
- N/A
Are the walls, doors and partitions clean? Please inspect all wall surfaces in the parents room plus the entry door. This includes the wall in the general area and unattended cubicles Answer YES if all wall surfaces are: a) free from a build up of dirt or grime b) free from cobwebs, dead insects or dust c) free from scuffs or smears longer than 5cm d) free from discolouration or stains measuring more than 5cm e) free from cleaning product build up f) more than 15% of grouting free from discolouration or staining g) free from graffiti h) tiles polished to a high lustre
Were the walls in good condition and not in need of repair? Inspect all wall surfaces in the parents room. This includes the wall in the general area and unattended cubicles. Answer YES if all wall surfaces are free from: a) 4 cracked tiles in a 1x1m area b) 4 chipped/scratched tiles in a 1x1m area c) unsecured, lifting or missing tiles d) taped down tiles e) holes in walls/doors f) vandalism (exclding graffiti)
Are the floors clean? Inspect the floor surface in teh parents room. This includes the floor in the general area and unattended cubicles. This includes skirting, tiles and floor edges Answer YES if the floor surface is free from: a) a build up of dirt, scuffs, smears, dust or grime, including in corners (that is, the floor does not look like it needs a mop) b) discolouration or stains measuring more than 15cm in length c) puddles of water which covers an area greater than 15cm in diameter d) discolouration or staining on the grouting e) less than 2 pieces of paper or rubbish
Were the floors in good condition and not in need of repair? Inspect all the tiled floor surfaces in the parents room. This includes the floor in the general area and unattended cubicles. Answer YES if the tiled floor surfaces have: a) no more than 3 cracked tiles b) no more than 3 chipped or scratched tiles c) no unsecured, lifting or missing tiles d) no taped down tiles e) for wooden floors, they are free of more than 5 scratched surfaces greater than 15cm in length
Are the mirrors and POS units in good condition? Inspect the mirrors and POS units in the Restroom. Answer YES if all mirrors and POS units are free from: a) graffiti b) scratches c) chips or cracks/breakages
Are the mirrors, taps, basins and bench tops clean? Inspect the mirrors, taps, basins, bench tops and change tables in the parents room Answer YES if all mirrors, taps, basins, bench tops and change tables meed the standard below a) bench tops free from soap overflow greater than 2m b) bench tops free from puddles covering an area of 15cm in diameter c) vanity mirrors free from visible dirt, hairs, dust and make-up d) basins free of smears, soap residue and marks greater than 3cm in length e) basins are free of dust build up f) basin drains and tap surrounds free from scale, mould or grime build-up g) mirrors free from dust and the corners are free from a build up of grime h) mirrors are free from more than 2 marks and smears greater than 2cm in length
Are the ceiling, ceiling vents and lights clean? Inspect the ceiling, ceiling vents, lights and pipes in the Parents Room. Ceiling vents include extractor fans and air conditioning vents. Answer YES if all ceiling surfaces, vents, pipes and lights are free from: a) build up of dirt or grime in corners b) cobwebs, dead insects or hair balls c) visible dust build up covering more than 10% of each item (ceiling, vents or lights) and more than 1mm thick d) scuffs or smears longer than 5cm e) discolouration or stains measuring more than 5cm in diameter f) cleaning product build up
Are the mirrors and POS units in good condition? Inspect the mirrors and POS units in the parents room Answer YES if all mirrors and POS units are free from: a) graffiti b) scratches c) chips, cracks or breakages
Are the bins (regular and nappy bins) clean, have capacity for more rubbish and lined with the correct bin liner? Inspect rubbish and nappy bins in the parents room Answer YES if rubbish bins and nappy bins were: a) free from visible dust, grime, dirt, spills or smears b) free from discolouration or graffiti c) free from unplesant d) bin liner in place, secured to the bin and fits the size of hte bin e) bins are not overflowing
Are the parent room facilities in good working condition? Please test all available facilities including toilets, taps, soap dispensers basins, hand dryers, TV and play area, mircowave Answer YES if: a) all lights working b) all taps are working c) basins draining correctly and not clogged d) benches free from cracks or chips larger than 2cm e) all air hand dryers working f) all soap dispensers working g) toilets flushing and have undamaged toilet seats in place (including free of deep scratches on seats) h) undamaged toilet paper dispensers i) TV (where applicable) is turned on and working j) play area (where applicable) is free from rips, sharp edges or excessive wear k) gate to play area (where applicable) is free from damage and door is able to be closed l) change mats (where applicable) are free from rips, tears or sharp edges m) microwave working, free from damage and power cords are sealed and tagged n) any other forms of breakages or non working facilities - please specify Answer YES if any of the above are not working but there is a Westfield 'Out of Order' signage displayed
Are the child/parents toilet bowls and toilet seats clean? Please check the child and parents toilet Answer YES if toilet bowls and seats are free from: a) a build up of stains, residue or debris b) a build up of uric acid greater than 4cm on tiles or fittings c) build up of dust
Are toilet paper, soap and hand towel dispensers in the parents room clean and well stocked? Please check all toilet paper, soap and paper hand towel dispensers in the parents room (check unattended cubicles and soap dispensers) Answer YES if all toilet paper, soap and paper hand towel dispensers are: a) free from smears greater than 5cm long b) free from visible build up of dust c) well stocked: - at least 1/4 of a roll of toilet paper available in each cubicle - hand soap available in each dispenser - paper towels available in at least 50% of dispensers (where hand towel dispensers are provided)
Were the sanitary bins clean and well presented? Inspect any sanitary bins in the unattended cubicles (where provided) Answer YES if all sanitary bins are: a) free from scale, mould or mildew b) free from dust, dirt or spills c) free from unpleasant odours d) no biological waste on the outside of the unit e) not overflowing or items placed on top of the bin Answer N/A if there are no sanitary bins in the parents room you assessed
Did the feeding cubicles and feeding facilities meet Westfield standards? Inspect all unattended feeding cubicles and feeding facilities Answer YES if the parents room has all of the following: a) at least 1 chair with arms for child support in each feeding cubicle b) all chairs are free from rips or other damage c) at least 1 curtain or lockable door available for privacy d) all curtains for feeding cubicles are not torn, stained or faded e) curtain(s) must not be dragging on the floor and can be closed f) free from graffiti or vandalism g) carpet or floor is free from stains, wear or tears, scratches (for floor) h) table (where provided) freee from any damage and does not wobble i) microwave is in good working condition j) microwave is equipped with 'Safety' or 'How to' instructions that are located nearby k) correct Westfield 'Out of Order' signage is in place if the microwave is out of order Answer N/A if all cubicles were being used and you could therefore not assess this standard
Is the microwave/bottle warmer clean? Inspect the outside and inside of the microwave, including glass plate Answer YES if the microwave is free from: a) food spills, splatters, crumbs or smears inside and outside b) free from milk stains and odour
Is the play area tidy and free from rubbish? Inspect the children's play area Answer YES if the children's play area was clean and tidy including: a) no more than 3 pieces of paper or rubbish on the floor of the play area b) children's amusement devices free from smears, marks and dirt build up c) glass fencing free from no more than 2 handprints or 2 smears
Does the parents room have a pleasant odour? Answer YES if upon entry to the parents room: a) there is no unpleasant or offensive odour lingering throughout the entire parents room

FoodCourt

FOOD COURT

What time did you start the Food Court audit?
Where was the Food Court you audited located? Note the location of the Food Court. Record the retailers on either side of the Food Court and the level
Were tables cleared and ready for use within 5 minutes of being vacated and was the cleaner using a green coloured cloth to wipe table surfaces? Answer YES if after 5 minutes vacant tables were free from: a) visible dirt, dust or sticky/greasy substances b) food scraps, crumbs, smears or gum c) trays, papers, plastic bags or general rubbish d) graffiti or vandalsim e) wet areas (from spills or just being wiped with a wet cloth) f) cleaner (if sited) used a green cloth to wipe table surfaces
Is the food court floor clean? Inspect the food court floor. Answer YES if there are 5 or more of the following: a) papers, wrappers or plastic bags and any other form of rubbish b) liquid spills (drinks, water etc) c) dry spills (fries, lollies, etc) d) food scraps PLUS e) skirting boards are free of scuff marks f) skirting boards are free of dust or grime build up g) floor is free of scuff marks greater than 15cm in length Answer YES if non compliant items were removed within 5 minutes
Are food court lights in the general area clean? Examine 30 non-retailer lights in the food court general area. Answer YES if 27 or more lights were: a) free from dust, dirt or grime build up. Build up is considered greater than 1mm b) free from cobwebs or dead insects
Are food court lights in the general area well lit with lights in working order? Examine 30 lights in the food court general area. This does not include retailer lights or areas where there is ample natural light or skylights. Answer YES if 27 or more lights were not functioning correctly, including: a) free from flickering or incorrectly flashing b) free from blown light bulbs c) free from dimmed or failing lights d) free from darkened areas Answer YES if every second or third light is out, most likely the area is on a reduced lighting circuit. Assign full points unless lights are randomly out.
Are the windows and glass panels clean? Inspect the windows and glass panels Answer YES if the glass is free from: a) more than 3 streaks, smears or marks longer than 5cm b) more than 2 hand prints per 5m length c) visible build up of dust or grime d) graffiti e) visible past cleaning attempts Answer N/A if there are no windows or glass panels
Were the plants/pot plants within the Food Court clean? Examine the plants and pot plants in the general Food Court area. Answer YES if plants and pot plants in the Food Court are free from all of the following: a) papers, receipts or wrappers b) gum or cigarette butts c) food scraps, bottles or other litter d) pots are free from smears greater than 5cm and dust deeper than 1mm Answer N/A if the food court has no plants or pot plants
Were the plants and pot plants within the Food Court in good condition? Examine the plants and pot plants in the general Food Court area Answer YES if plants and pot plants in the food court are: a) in good condition, i.e. not dead or dying b) there are no weeds or build up of dead leaves c) the pots are free from cracks or chips greater than 5cm Answer N/A if the food court has no plants or pot plants
Are unattended tables, bases, chairs, legs and high chairs in the food court clean? Examine a maximum of 10 tables and accompanying chairs and 2 high chairs in the food court which are unattended. If there are less than 10 unattended tables/chairs and less than 2 unattended high chairs then assess what is available Answer YES if tables and chairs examined are free from: a) a build up of dirt and grime (greater than 1mm) b) scale, mould or mildew c) cleaning product build up d) smears or dirty marks e) under tables are free from less than 3 pieces of gum f) between seat upholstery free of a build up of crumbs, wraps or litter
Are tables, chairs and high chairs in good condition? Examine a maximum of 10 tables and accompanying chairs and 2 high chairs in the food court which are unattended. If there are less than 10 unattended tables/chairs and less than 2 unattended high chairs then assess what is available Answer YES if tables and chairs examined are free from: a) free from scratches, scuffs or scrpes longer than 5cm b) free from sharp edges, breaks,, splits or cracks c) free from rust marks d) free from wobbly or uneven legs e) banquettes are free from rips, tears or stains larger than 5cm f) high chair only - harness is free from any fraying, tears or damage g) high chair only - have correct Westfield or manufacturers safety signage in place
Are the recycling stations and cleaners stations clean and well presented? Inspect two recycling stations and one cleaners station. Inspect inside and around the stations Answer YES if all refuse stations and cleaners stations in the food court are free from: a) build up of dirt or grime b) cleaning product build up c) smears, splashes or stains d) cobwebs, dead insects, dust or dirt build up e) food scraps, sticky residue or fatty deposits f) 5 crockery items and 10 trays
Are the rubbish bins clean and well presented? These are rubbish bins that re not recycling stations. Examine 4 bins (of if less than 4, examine all bins available) Answer YES if: a) bins were not overflowing b) the outside of bin is not stained or marked with more than 2 dirty marks greater than 5cm on the base, sides or top c) the bins have a bin liner in place d) there is no offensive odour emanating from the bins e) the bin does not have visible dust or grime on the base, sides or top Note: if there are no stand alone bins then mark as N/A
Are lights inside the retailer space on and working? Answer YES if all retailers in the food court have no more than 1 blown or non-functioning light
Is the food court free of unattended trolleys? Answer YES if there are no unattended trolleys in this area

Perimeter

PERIMETER

What time did you start the Perimeter audit?
Which section of the Perimeter did you audit? Note the specific section of the Perimeter you audited including the streets you walked along, e.g. the perimeter between Smith Street to The Promenade and round the corner to Edgar Street
Are the external walls, doors and door frames clean? Inspect a section of the external building that contains a wall and door. This does not include public centre entry doors or the car park but may include emergency exit doors spilling to the buildings perimeter (not retailer doors) Answer YES if the wall and door assessed is free from: a) build up of scale, mould or mildew b) build up of dust, dirt, smears or hand prints c) discolouration or stains d) graffiti e) cobwebs, dead insects or bird droppings
Are doors and door frames in a well painted condition? Inspect any door areas in the assessment zone. Door areas include toilet doors, doors leading to corridors that are facing the mall, fire hose reel and hydrant cabinet doors within the mall Answer YES if the door frames contain no more than 3 of the following: a) flaking or chipped paint larger than 5cm b) scratches or damaged areas larger than 5cm c) graffiti damage larger than 5cm
Is the building facade in a well painted condition? Inspect any facade areas in the assessment zone. Answer YES if the facade areas contain no more than 3 of the following: a) stains or discolouration larger than 10cm b) free from flaking or chipped paint larger than 10cm c) free from stains larger than 10cm d) free from scratches or damaged areas larger than 10cm e) free from graffiti damage larger than 10cm
Are the lights clean? Please examine lights in the area being audited. Typically these will be lights secured to the outside of the building. Answer YES if: a) 10% of each light fitting is free from cobwebs or dead insects
Are external garden beds, planters clean? Inspect Westfield garden beds, planters and pot plants. This includes fixed pot plants, large planters and garden beds but does not include nature strips or council property. Answer YES if garden bed, planter or pot is free from more than 3 of the following items: a) papers, receipts or wrappers b) gum or cigarette butts (5 cigarette butts = 1 piece of litter) c) food scraps, bottles or other litter Answer N/A and assign full points if there are no gardens or plants in the section of perimeter you have assessed.
Was the exit to the Car Park clean and well presented? Inspect the entrance to the car park area (street section). The entry is the footpath area to the entrance of the Westfield car park. Answer YES if there are no more than 3 of the following: a) papers or plastic bags b) liquid spills (drinks, water etc) c) dry spills (fries, lollies, etc) d) more than 3 cigarette butts e) any other form of rubbish f) there is not significant build up of dirt greater than 20cm x 20cm
Are external signage and awnings clean? Examine any external signage and awnings along the perimeter you assess. This includes centre signage (e.g. Wesfield signs, banners, graphics and flags). Store signage (e.g. Myer David Jones) and Westfield branded directional signage (e.g. entrance to shops, dock numbers). Awnings includes metal, glass, perspex, timber, plasterboard or combination awnings along the ede of the centre. Calculate the number of non-compliant surfaces as a percentage. Please calculate the number of non-compliant signs as a percentage. Answer YES if 90% of each sign is free from: a) scale, mould or mildew b) rust stains, calcium deposits or water marks c) discolouration or stains d) graffiti or vandalism e) cobwebs, dead insects or bird droppings Note: mark N/A if there is no signage or awnings