AM Reception Shift

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Sign in to TANDA to start your shift

  Yes

  No

  N/A

• Log into one of the PC's

  Yes

  No

  N/A

• Bring till out and check it has $300

  Yes

  No

  N/A

• Print Check out list from MEWS

  Yes

  No

  N/A

• Write any rooms that need to be added for cleaning or servicing

  Yes

  No

  N/A

• Read previous handover notes.

  Yes

  No

  N/A

• Read the Night Manager report, add the notes to the Handover and scan the paper. Once scanned move it to the folder Night Manager and save the paper in the Night Manager Folder

  Yes

  No

  N/A

• Start a new handover and add some useful information from the Night Manager Report

  Yes

  No

  N/A

• Check emails and clean the inbox

  Yes

  No

  N/A

• Check and Close all Check out Bills

  Yes

  No

  N/A

• Collect Keys from early check out drop box. Verify keys on Vostio to know what rooms have checked out.

  Yes

  No

  N/A

• Create day passes for Male and Female

  Yes

  No

  N/A

• Collect envelopes from late arrivals

  Yes

  No

  N/A

• Check Laundry, clean big dryer filter, start first load if enough washing & return to reception.

  Yes

  No

  N/A

• Swimming pool test to be done before the opening at 08:00

  Yes

  No

  N/A

• Turn on music in reception (make sure music is off in rest of hostel till 10AM)

  Yes

  No

  N/A

• 8:00AM Open reception & the storage room.

  Yes

  No

  N/A

• Turn on music in the building at 10am

  Yes

  No

  N/A

• All Checkouts finalized by 10:30am. Follow up guest that have not checked out

  Yes

  No

  N/A

• Answer all messages on Booking.com /Airbnb / MEWS

  Yes

  No

  N/A

• Inspect the apartment if there is a check out

  Yes

  No

  N/A

• One person at reception is in charge of inspecting the rooms, checking if the HK team needs some help and having always laundry clean and dry.

  Yes

  No

  N/A

• By 1PM the most of the rooms have to be inspected and ready to go

  Yes

  No

  N/A

• Mark all the inspected rooms in MEWS inspected

  Yes

  No

  N/A

• Scan every HK List once the HK Team finished all the rooms.

  Yes

  No

  N/A

• Check the timeline for any split bookings to be together

  Yes

  No

  N/A

undefined

• Yes

  No

  N/A

• Safe code updated every Thursday

  Yes

  No

  N/A

• Yes

  No

  N/A