SYDH - SHIFT MANAGER AM

• Today's date

  Date

• Who's the manager on duty?

  Select Tomas Perez Thomas Fernandez Thomas Mittwollen Wellington Teixeira Kayleigh Davies Stephanie Schneider Moi Sae-Tang Deon Carstairs

  • Tomas Perez
  • Thomas Fernandez
  • Thomas Mittwollen
  • Wellington Teixeira
  • Kayleigh Davies
  • Stephanie Schneider
  • Moi Sae-Tang
  • Deon Carstairs

Handover

Night Manager handover

• All trust you reviews replied to and upto date

  Yes

  No

  N/A

• all remaining bills for todays reservations have been closed or moved to the correct paymaster

  Yes

  No

  N/A

• Any outstanding bills for the day have been added to communication diary

  Yes

  No

  N/A

• All group pre arrival information is complete including towel and room configuration requirements make sure they are written in diary, write down on todays to do list any relevant information to be passed onto houskeeping or other departments

  Yes

  No

  N/A

• Houskeeping list has been printed and relevant information in in Communicatin Diary and handed over. Note of anything that needs to be communicated to different departments and ensure all comms are clear

  Yes

  No

  N/A

• All group keys are cut and prepared for group arrivals

  Yes

  No

  N/A

• Read Communication diary and the logs since last shift for any relevent information. Write down any action items on todays checklist

• Make sure emergency phone is in reception and charging

• Read through teams chats and read your personal work email since last shift and note anything required

• make sure all no shows have been actioned and there isn't any "checked in missed" reservations remaining

Login into Systems

• Make sure Night Shift has logged out of all Systems

• Open Communications book for the day - Fill in all info: Todays check in, FIT check ins, group check ins etc

• Log into - Mews, Goki, Outlook, Teams, CCTV and any other relevent systems and make sure you have logeed out of others profiles

• Make sure the Goki Dashboard is open on a computer and all messages and inboxes are being answered and responded to in a timely manner

• Make sure CCTV is open and operating on one computer

• Reset Air-conditioner system/BMS

• Check Toilet Exaughst fans are turned on (no.1 & no.3 in aircon system

Morning setup

• Check in with Cafe staff and ensure all Cafe is setup

• See if any stock is short and liase with kitchen staff - Breakfast food should be presented by 6:30am

• Make sure breakfast is setup and well presented

• Go through reservations on timeline making sure guests staying in dorm rooms are booked into the same room, make sure to lock the reservation and make notes on the account.

• Check the Timeline for 'Red Line bookings - assign to a room where possible. if the red line is for anything with more then 24 hours until checkin and you can't assign please leave it

• Make sure all checkouts have a balance of 0, if guest has paid and issue with account make sure to add notes to account and resolve where possible

Property Walk

• Check all common areas keeping a keen eye out for any rubbish on tables or on the floor and pick it up, take note of any particularly dirty areas that need attention, and any maintenance issues you come across. flush any toilets and make sure all common areas are stocked with what they require, note anything that needs re stocking.

• Make sure bi-folding windows on ground level that look into the Big Dig (Key is in the lock cabinet)

• make sure Cafe sign out in foyer area

• Check rooftop, make sure the area is clean and presentable, pick up any bits of rubbish, make sure bins are not overflowing

• Walk through all hallways and stairwells making sure the lighting and music is correct and at adequate levels, check cleanliness of stairwells and lift. Make note of anything dirty

• Ensure big dig lighting display is switched off

Daily tasks

• Reply and file away emails. Write down any action items

• Make sure Goki Dashboard is being checked and actioned periodically

• 10:15am - Turn music on around the building.

• 10:30am - Prepare checkout list and send staff member to investigate late checkouts ensure all checkouts have been actioned before 11am

• Communicate with houskeeping any late checkouts and what actions have been made

Accounting Ledger

• Open accounting ledger

• untick highlight open payments

• Close all "in house" open bills with a balance of $0

• Note any reservations checking in today that have outstanding payments and add to communications diary

• Follow up any outstanding payments with guests when in house

• Flag any outstanding payments from previous dates with management and/or action accordingly

• Ensure all keys are back that have been signed out and ones that are not have been accounted for and pass onto PM Shift Manager

• 1pm make sure laptop is out and on charge ready for concierge and all ipads are on and working

• Time Morning shift breaks accordingly to ensure desk coverage at peak times

• Fill out AM action log in communication book throughout the day as relevant things happen

Setup Concierge

• Print reservation report and prepare breakfast vouchers and anything else required for guests on Check in - From the dashboard click "reservation report"> filter by arrival date>filter by todays date>export report to excel>open report in excel>bottom tab click on reservations>delete all columns that have unnecessary information(delete everything except "Number" "Last Name" "First name" "products" "notes" "Customer notes")> click last name column (column b) >sort and filter alphabetically> Expand selection>print this off

• Check all kiosks are working correctly and are connected to the internet - Check if any updates are required

• 12:30pm -Make sure concierge laptop is setup for the shift and concierge staff member is on the floor by 1:20pm

• Ensure Concierge are not behind the desk as much as possible - if there is down time find jobs for them to complete

• Handover all relevant information to PM shift