PM Reception Shift

Make sure all rooms have been inspected and put on the system as inspected

Put all HK keys inside safe on hooks

Scan Housekeeping list, archive scan document under Checklists-> Daily Housekeeping List

Charge all reservations after 2PM

Reply to all positive reviews from Trust you and Airbnb

Reply to all messages on Booking.com / Airbnb / MEWS

Reply all emails and archive them in their corresponding folder

Re-stock the storage rooms with white linen from the back so the HK have all the linen ready for next day.

Check the timeline for any split bookings to be together

Clean reception (vacuum and wipe down)

Empty rubbish and recycling bins from reception

Check that all surfboards have fins and leashes

Check reception fridge, stock fridge if items are running low. Notify manager if there are items low on stock to place order

Contact any reservations for today without an ETA and send out safe code if needed (start around 17:00)

Make sure all linen and towels are washed, folded and put away before the end of the day.

Turn off power for big washing machine and dryer

Go for a walk around the property and check all the storage rooms are closed and the lights are off.

Sweep bathrooms if sandy

Put a stop sell on mews at 19:30 Settings->Services->stay -> restrictions + -> today's date and today's date -> Create

Leave envelopes with keys and map/instructions for late arrivals in the safe

Print Guest list

Ensure the current safe code is written on the guest in house list for the night manager

Count till and balance with cashier report in MEWS

Close cashier shift on MEWS

Lock reception doors at 8:00PM

Close luggage room, if there are any bags left tag them and put them at the back with todays date. (we dont store bags overnight)

After reception closed, cash up banking and put money plus a note (with date, initials and value) in drop safe

Put cash till in safe

Sign of MEWS and Log off computer

Sign out of TANDA