SYDH - SHIFT MANAGER PM

• Who is the manager on duty?

  Select Deon Carstairs Tomas Perez Moi Sae-Tang Thomas Fernandes Thomas Mittwollen Wellington Teixeira Kayleigh Davies stephanie schneider

  • Deon Carstairs
  • Tomas Perez
  • Moi Sae-Tang
  • Thomas Fernandes
  • Thomas Mittwollen
  • Wellington Teixeira
  • Kayleigh Davies
  • stephanie schneider

• Today's date

  Date

Handover

• Speak with AM Shift Manager and go through their shift log and communication Diary and gather any relevant information

• Read through teams chats since last shift and note antyhing required

• Read Communication Diary since last shift for any relevent information

• Read through previous shift Manager Logs in communication Diary since last shift for any relevant information

Login Into Systems

• Log into - Mews, Goki, Outlook, Teams, CCTV and any other relevent systems and make sure you have logeed out of others profiles

• Make sure the Goki Dashboard is open on a computer and all messages and inboxes are being answered and responded to in a timely manner

• Make sure CCTV is open and operating on one computer

• Make sure Emergency phone is fully charged or on charge

• Make sure communication diary is open and is being used throughout shift

Daily Tasks

• Confirm with houskeeping that all rooms have been inspected for the day

• Find out whom is the public area cleaner for the day and go say g'day to them / follow up on any issues regarding cleaning

• Reply and file away all emails and check the Goki Dashboard periodically throughout shift

• Monitor Pool room and rooftop on CCTV and make sure all under 18's are supervised by guardians and property is being respected

• Do a key audit and check if all contractor and Big Dig keys have been returned. Follow up with Am shift manager for missing keys

• Periocially send staff to check on communal area and rooftop cleanliness, wipe down surfaces as appropriate

• 8PM - Check Accounting Ledger for any guests in house that have outstadning balances and follow up

• Make sure all Public area cleaners have cleaned tea towels

• Check Goki for Goki smart disk batteries and Assa Abloy batteries that are running low and change them over

Brief with Concierge Shift

• Go over guest arrivals for the evening making sure they have read customer notes and Commnication channels and are prepared and they have breakfast vouchers for everyone

• Make sure all failed payments are highlighted and concierge is aware to send them to the desk upon arrival to collect payment

• Ensure Concierge remains on the floor and assisting guests and checking on communal spaces

Property Walk & Action List

• Check all common areas keeping a keen eye out for any rubbish on tables or on the floor and pick it up, take note of any particularly dirty areas that need attention, and any maintenance issues you come across. flush any toilets and make sure all common areas are stocked with what they require, note anything that needs re stocking.

• Check rooftop, make sure the area is clean and presentable, pick up any bits of rubbish, make sure bins are not overflowing

• Walk through all hallways and stairwells making sure the lighting and music is correct and at adequate levels, check cleanliness of stairwells and lift. Make note of anything dirty

Customer notes and action items

• Export reservation report by - Filter by Yesterday's date, created bookings and export to Excel

• Open excel sheet and scroll across to the notes section and delete all irrelevant columns out

• Action and communicate all items. Be sure to leave notes on the account to confirm the note has been read and actioned

Group Arrivals Preperation

• Make sure you are aware of all groups arriving

• Ensure all keys have been Prepared

• make sure group files have all relevant infformation

• When doing group induction speak to your audience. Make sure Primary schools are given a Primary school induction, high schools a high school induction and Over 18's an over 18 induction.

• Ensure team leader Checklists have been gone over thoroughly with all group leaders

Trust You Replies

• Open Trust You and login with your username - https://analytics.trustyou.com/tyra-5/static/home.html#/auth/hotel/login

• Filter replies by date, ranging from January 1st 2023 to the current date

• Filter by review score ranging from 40-100

• Reply to all reviews making sure to stay within guidelines from training

8PM Pack down Cafe

• Take all items in ambient display and put them in air tight containers with lids - containers are found in commercial kitchen around Ice machine

• Take temperature checks for all fridges and input information into the following file - https://yhaaustraliainc.sharepoint.com/:x:/r/sites/SydneyHarbour/Food%20%20Beverage/Food%20%26%20Beverage/Food%20Safety/Fridge%20Temperature%20Log%20-%202023.xlsx?d=wa2e531f499ab471dbe10b97ec40162a4&csf=1&web=1&e=S42CqW

• Clean out Ambient display glass inside and out with glass spray and paper towel

• Leave Fridge items in cafe and display discount signage of 40% off all food in fridge

• Wipe down all surfaces in the cafe and clean display fridge rubber seals

• Daily Tasks

  Select Monday Tuesday Wednesday Thursday Friday Saturday Sunday

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

• Check "Monday" fridge and throw out all unnamed items or off foods

• Check "Wednesday" Fridge and throw out food that isn't labelled and anything off

  Yes

  No

  N/A

• Freeze BBQ leftovers from gaming room fridge to staff freezer

  Yes

  No

  N/A

• Take Return & Earn bin up to Terrace

• Check "Friday" Fridge and throw out food that isn't labelled and anything off

• Move Return & Earn bin on Terrace back to garbage room

• Clear out the staff fridge in the staff kitchen

• Drain dishwasher and scrub inside walls of dishwasher with soapy hot water making sure to get into corners and remove and build up from the week

  Yes

  No

  N/A

• Extra Duties as time permits

  Select Duty Manager Action list Communal area and kitchen clean Terrace clean Reorganise Rooftop Staff kitchen clean

  • Duty Manager Action list
  • Communal area and kitchen clean
  • Terrace clean
  • Reorganise Rooftop
  • Staff kitchen clean

• What items have you actioned additional to the task list?

• Re-arrange all furniture

• Clean up and dirty dishes left in the kitchen

• Clean all display cabinets with glass cleaner

• Spray and wipe all kitchen surfaces including on top of the cubby holes

• Spray and wipe all hood and flutes removing excess oil and grease

• Spray and wipe inside cubby holes

• Spray and wipe all window sills and clean windows as and when needed with glass cleaner

• Sweep and mop kitchen floor

• Re-arrange furniture

• Wipe down tables and chairs

• wipe down walls where there is bird poo

• Vacuum/mop/sweep the floor

• Clean glass doors and windows with glass cleaner

• Clear all rubbish

• Bring down all cutlery plates etc that belong to the hostel

• re arrange all furniture where people aren't sitting

• Spot sweep

• Make sure guests are smoking in the permitted area

• Sweep and mop south stairwell

  Yes

  No

  N/A

• Sweep and mop centre stairwell

  Yes

  No

  N/A

• sweep and mop north stairwell

  Yes

  No

  N/A

• Clean, dry and put away all dishes

  Yes

  No

  N/A

• Clear table and reset furniture

  Yes

  No

  N/A

• Spot sweep the floor

  Yes

  No

  N/A

• Check fridge and throw out anything out of date

  Yes

  No

  N/A

10PM - Cafe Close and Coffee machine clean

• Put all milk jugs, coffee handles, filters into the dishwasher and set

• Wipe down all benches including under the machine and around the coffee grinder getting rid of all coffee

• Turn off coffee grinder

• Take out Coffee tray and rinse out with soapy and completely clean down

• Use the coffee cleaner and chemical to clean out the coffee machine - Speak to Shift Manager if you don't know how to do this

• Take all food items out of fridge, wrap in glad wrap or containers, put used by date as tomorrow and put in staff fridge

• Record all waste items including food that has come out of the fridge from cafe in the cafe waste sheet - https://yhaaustraliainc.sharepoint.com/:x:/r/sites/SydneyHarbour/Food%20%20Beverage/Food%20%26%20Beverage/Cafe%20Waste%20record%202023.xlsx?d=w20769b5648b846abb5d91d319763e063&csf=1&web=1&e=SWRiwa

• Mop all of Reception and cafe floor

• Wipe down all benches with soap and hot water

• make sure all benches and storage areas are clear of clutter

• Take out all bins

• Reset the cafe. Everything should be packed away, all benches clear and close the cafe shutter

Clean and Shutdown Dishwasher

• Open dishwasher and remove the plastic filter from the bottom and clean with soapy hot water and spounge

  Yes

  No

  N/A

• Place Filter back in close dishwasher and hold down the unload button for 5 seconds (Has an arrow pointing down)

  Yes

  No

  N/A

• Dishwasher will empty and turn off automatically after it has drained

  Yes

  No

  N/A

Commercial Kitchen

• TBA

  Yes

  No

  N/A

• 9:30pm - Property Walk - Checkbox to see what is required

• Turn off Music for hallways keeping music on for the rooftop, kitchen and reception

  Yes

  No

  N/A

• Check that alarms are activated for the big dig (code1111)

  Yes

  No

  N/A

• Close lane-way and lock front and side doors

  Yes

  No

  N/A

• Check all hallways and common areas are neat and tidy, adjust furniture as required

  Yes

  No

  N/A

• Check kitchen bins and change if required

  Yes

  No

  N/A

• 10.30pm Close rooftop terrace and garden terrace - Turn off music for the roof

• 10:30pm Cose the door to the laundry

• Make sure all contractor keys and Big Dig keys are accounted for and hanging up. Email the Property Manager if any are missing.

• Handover shift with Night Auditor making sure to pass on any information including any jobs that were not completed throughout the PM and include any additional tasks that need to be completed.