Arch Card Shop

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Service Employee 1

• Did the service employee direct you to swipe your card at the appropriate time?

  Yes

  No

  N/A

• Did the service employee give you the purchase receipt and the activation receipt?

  Yes

  No

  N/A

• Can the service employee describe how to put $20 on a card?

  Yes

  No

  N/A

• Can the service employee perform a balance check for an Arch Card?

  Yes

  No

  N/A

• Did you receive your receipt? Did the service employee tell you the card balance?

  Yes

  No

  N/A

• Did the service employee know about the procedures for a lost or stolen card?

  Yes

  No

  N/A

• Did the service employee know that when a $10 Arch Card is sold the customer receives a free McCafe drink card?

  Yes

  No

  N/A

• Does the service employee know what happens when a customer purchases $30 worth or Arch Card ( how many free cards )

  Yes

  No

  N/A

• --> Does the service person know what L.A.S.T. Is?

  Yes

  No

  N/A

Service Employee 2

• Did the service employee direct you to swipe your card at the appropriate time?

  Yes

  No

  N/A

• Did the service employee give you the purchase receipt and the activation receipt?

  Yes

  No

  N/A

• Can the service employee describe how to put $20 on a card?

  Yes

  No

  N/A

• Can the service employee perform a balance check for an Arch Card?

  Yes

  No

  N/A

• Did you receive your receipt? Did the service employee tell you the card balance?

  Yes

  No

  N/A

• Did the service employee know about the procedures for a lost or stolen card?

  Yes

  No

  N/A

• Did the service employee know that when a $10 Arch Card is sold the customer receives a free McCafe drink card?

  Yes

  No

  N/A

• Does the service employee know what happens when a customer purchases $30 worth or Arch Card ( how many free cards )

  Yes

  No

  N/A

• --> Does the service person know what L.A.S.T. is?

  Yes

  No

  N/A

Arch Card Inventory

• Is there a variety of Arch cards at the counter?

  Yes

  No

  N/A

• Is there a variety of Arch Cards in both front/back booth?

  Yes

  No

  N/A

Manager questions

• Is there a plan to train ALL service team members? Is it 100% complete?

  Yes

  No

  N/A

• What percentage of service employees are complete with Arch Card training

  No plan in place

  25%

  50%

  75%

  100% Great Job!