Title Page

  • Conducted on

  • Prepared by

  • Location

Registers Manners

  • Name of staff member assessed:

  • Staff member at the counter ready to serve waiting customer?

  • Did the staff member at the counter give a friendly greeting?

  • Did the staff member make conversation?

  • Did the staff ask “did you find everything you were looking for today”?

  • Did the staff member state how much they saved?

  • Did the staff member mention any special offers or offer a catalogue?

  • Did the staff member say thank you for the transaction and encourage the customer to return?

  • Notes:

Gap Count

  • Area selected

  • Number of gaps reported

  • Number of gaps counted

  • Notes:

Healthy Break/ Beauty Break Execution

  • Break A

  • Break B

  • Break C

  • Break D

  • Break E (If applicable)

  • Break F (If applicable)

  • HB/BB Wobblers executed

  • Signage, Stock and execution for HB/BB ends

  • Notes:


  • Check execution of script in and out (including Pods)

  • Photo

  • Notes

  • Check credits

  • Photo

  • Notes

  • Check Bioceuticals

  • Photo

  • Notes

Follow Up Items - Due within 7 days of review

  • Operations:

  • Inventory & Property:

  • HR:

  • Reporting:

  • Photo

  • Photo

  • Photo

  • Photo

Store Procedures

  • Is daily walkthrough utilised?

  • Is opening checklist utilised?

  • Is MyInvoices clear and up to date?

Product Knowledge

  • Name of staff member:

  • Ask the staff member to recommend a product for Cold & Flu. Outline response below


  • Outline any recruitment requirements - are there are holes in the current roster?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.