Title Page
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Conducted on
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Prepared by
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Location
Registers Manners
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Name of staff member assessed:
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Staff member at the counter ready to serve waiting customer?
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Did the staff member at the counter give a friendly greeting?
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Did the staff member make conversation?
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Did the staff ask “did you find everything you were looking for today”?
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Did the staff member state how much they saved?
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Did the staff member mention any special offers or offer a catalogue?
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Did the staff member say thank you for the transaction and encourage the customer to return?
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Notes:
Gap Count
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Area selected
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Notes:
Healthy Break/ Beauty Break Execution
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Break A
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Break B
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Break C
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Break D
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Break E (If applicable)
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Break F (If applicable)
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HB/BB Wobblers executed
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Notes:
Compliance
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Check execution of script in and out (including Pods)
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Photo
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Notes
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Check credits
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Photo
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Notes
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Check Bioceuticals
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Photo
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Notes
Follow Up Items - Due within 7 days of review
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Operations:
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Inventory & Property:
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HR:
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Reporting:
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Photo
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Photo
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Photo
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Photo
Store Procedures
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Is daily walkthrough utilised?
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Is opening checklist utilised?
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Is MyInvoices clear and up to date?
Product Knowledge
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Name of staff member:
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Ask the staff member to recommend a product for Cold & Flu. Outline response below
Recruitment
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Outline any recruitment requirements - are there are holes in the current roster?
