Registers Manners

Name of staff member assessed:

Staff member at the counter ready to serve waiting customer?

Did the staff member at the counter give a friendly greeting?

Did the staff member make conversation?

Did the staff ask “did you find everything you were looking for today”?

Did the staff member state how much they saved?

Did the staff member mention any special offers or offer a catalogue?

Did the staff member say thank you for the transaction and encourage the customer to return?

Notes:

Gap Count

Area selected

Number of gaps reported
Number of gaps counted

Notes:

Healthy Break/ Beauty Break Execution

Break A
Break B
Break C
Break D
Break E (If applicable)
Break F (If applicable)

HB/BB Wobblers executed

Signage, Stock and execution for HB/BB ends

Notes:

Compliance

Check execution of script in and out (including Pods)

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Notes

Check credits

Photo

Notes

Check Bioceuticals

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Notes

Follow Up Items - Due within 7 days of review

Operations:

Inventory & Property:

HR:

Reporting:

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Store Procedures

Is daily walkthrough utilised?

Is opening checklist utilised?

Is MyInvoices clear and up to date?

Product Knowledge

Name of staff member:

Ask the staff member to recommend a product for Cold & Flu. Outline response below

Recruitment

Outline any recruitment requirements - are there are holes in the current roster?

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.