Name of staff member assessed:
Staff member at the counter ready to serve waiting customer?
Did the staff member at the counter give a friendly greeting?
Did the staff member make conversation?
Did the staff ask “did you find everything you were looking for today”?
Did the staff member state how much they saved?
Did the staff member mention any special offers or offer a catalogue?
Did the staff member say thank you for the transaction and encourage the customer to return?
Healthy Break/ Beauty Break Execution
HB/BB Wobblers executed
Check execution of script in and out (including Pods)
Follow Up Items - Due within 7 days of review
Inventory & Property:
Is daily walkthrough utilised?
Is opening checklist utilised?
Is MyInvoices clear and up to date?
Name of staff member:
Ask the staff member to recommend a product for Cold & Flu. Outline response below
Outline any recruitment requirements - are there are holes in the current roster?