Area Manager Store Visit

Outside area, furniture, car-parks and drive-thru lanes are clean and free from debris

POS is in good repair and correct to latest guide, including correct dayparting

Every team member and visitor has a name badge and correct uniform standards

BIG SMILE: All customers are acknowledged with a big smile within 5 seconds of joining the queue or immediately with no queue - check service times are in line with Costa Check

All displays and product labeling are checked against planograms which must be available and up to date

Counter and till display is correct and fully stocked

Allergen signage is correctly placed and up to date and ANI guide is correctly positioned under the till. All team members understand the allergen process - test knowledge to ensure all steps are covered as per Costa check

MAKE IT PERSONAL: At the till, customers are recommended appropriate campaign items and asked if they have a Coffee Club Card

Every customer s greeted whilst their drink is being prepared

The Barista TAKES PRIDE in presenting every drink to brand standard

Customers receive a FOND FAREWELL

Toilets are clean and free from debris and maintenance issues

The stores surfaces, walls, floors and ceilings are dust free and clean

Espresso is checked and verified

Tables are being cleared before customers leave and COSTA COLLECT is being promoted where applicable

VISIBLE SHIFT LEADERSHIP: The shift is properly resourced with a clear visible shift leader and correct team members according to Dayforce

The Comms board is up to date, in good repair, legible and well presented

Has the shift planner been completed if 3+ people on shift, with everyone aware of their roles and responsibilities

Sales tracker is up to date, completed with targets and recognition, team members have been briefed fully during the huddle

Verify that hand washing procedures are embedded in to every team member

The latest Massimo is available and all actions are completed

The latest Costa Check action plan is up to date and completed

Verify the last 6 weeks of the compliance log book have been completed and any issues actioned

Any recent audits (NSF/Authority/Financial) must be reviewed and verified

Verify actions on most recent pest control visit have been completed

Ordering process must be verified, ensuring ownership by the Store Manager and completion by member of the management team

Wastage action plan must be checked and verified, including daily tracking and WRS entering process

Back of house storage areas are clean and free from debris with all products stored correctly - are product ordering tags in use

Verify that the store has at least one clear action to improve NPS

Verify that the store is Operationally Excellent using the Ops Excellence folder for guidance