Information
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Site
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Centre Manager
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Conducted on
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Auditors Name
Car Parks
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Is the car park well linemarked? Including all directional arrows, space lines, pedestrian crossings, disable parking, Parents with prams, emergency services etc.?<br>
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Is the car park clean of rubbish?<br> <br> <br> <br> <br>
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Are Carpark surfaces free from excessive oil marks / leaks
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Are all garden areas well presented, clear of debris (including cigarette butts)?<br> <br> <br> <br> <br>
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Are all gardens and lawns well maintained ?<br> <br> <br> <br> <br>
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Are bollards in clean and presentable standard? (little to no scraps chipped paint etc.).<br> <br> <br> <br> <br>
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Are all bollards secured in place?<br> <br> <br> <br>
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Is car park directional signage clean, clear and easy to read / follow?<br> <br> <br> <br> <br>
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Is the car park well lit ?<br> <br> <br> <br> <br>
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Was it easy to find a car space?<br> <br> <br> <br> <br>
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Was there parking control on site (park assist, space direction etc.) operational? - mark N/A if none.<br> <br> <br> <br> <br>
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Was there any BA located in the car park? If yes, was it well maintained, clean and in good order?<br>
Centre Management
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Does the centre management office have security devices at the front door?<br> <br> <br> <br> <br><br> <br> <br> <br>
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Is the front entrance (doors, glass etc.) clean and free of marks?<br> <br> <br> <br> <br>
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Is the Centre Management Office signed well?<br> <br> <br> <br> <br>
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Is the reception area clean and free of clutter?<br> <br> <br> <br> <br>
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Is all reception furniture clean and presents well?<br> <br> <br> <br> <br>
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Is the reception area well lit?<br> <br> <br> <br> <br>
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Is there a security camera installed which monitors the reception area? <br> <br> <br> <br> <br>
Centre Entries
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Are all Centre entry doors clean and free of marks, scratches, chips, cracks etc?<br>
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Are all Centre entry walkways clean and free from marks, chewing gum, stains, cigarette butts etc?
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Are Centre entry bollards clean and present well without chipped paint etc?<br> <br> <br> <br> <br>
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Does the Centre entry point have entry conditions displayed?
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Is the Centre entry point well lit?
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Is the Centre entry point easy to navigate / free from clutter? (Shopping trolleys etc.)
Common Mall Area
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Are mall floors clean of stains and present consistently?<br> <br> <br> <br>
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Are mall tiles / treatment free from large cracks?<br> <br> <br> <br> <br>
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Are all expansion joint plates level and solid to walk on?<br> <br> <br> <br> <br>
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Are entry mats at all centre entry points?<br> <br> <br> <br> <br>
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Are all high level areas (bulkhead, coffers etc.) free of dust, cobwebs and other items?<br> <br> <br> <br>
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Are all A/C or air vents free from dust and dirt?<br> <br> <br> <br> <br>
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Are mall bins clean and damage free?<br> <br> <br> <br> <br>
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Is rubbish contained within the bins (i.e. Not overflowing).?<br> <br> <br> <br> <br>
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Are all lights functional and in good working condition?<br> <br> <br> <br> <br>
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Do all ceiling areas present well – free from stains, marks, holes etc.?<br> <br> <br> <br> <br>
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Are all windows, skylights etc., clean, free from streaks and operational?<br> <br> <br> <br> <br>
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Does My Funland play area present well
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Is the Funland area floor clean and free of rubbish, marks etc?
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Is the Funland seating area clean and presents well?
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Are all play items / activities clean, we'll presented and operational?
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Is common mall seating clean and without rips or tears?
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Are common mall rugs / mats clean, free of holes, rips, tears and gum stains?
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Are all shopfront and shopfront areas clean of polish / water splash marks?<br> <br> <br> <br> <br>
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Are all shopfront and “in-go’s” consistent with polish and cleaning treatments?<br> <br> <br> <br> <br>
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Are 30x40 mall signs and stands in good condition?<br> <br> <br> <br> <br>
Customer
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Are the Centre Directory Touchscreens operational?<br> <br> <br> <br>
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Is the Centre Directory Touchscreen clean from dust, dirt and general of finger marks and prints?<br>
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Does the centre PA system work?<br> <br> <br> <br>
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Is there directional signage within the centre?<br> <br> <br> <br>
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Is the customer service desk clean and presents well (free from mess and clutter)?<br> <br> <br> <br> <br>
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Is the customer service desk well lit?<br> <br> <br> <br> <br>
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Is the customer service desk structure well maintained? (no marks, chips, stains, broken fascia’s etc.)<br>
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Are wheelchairs available for hire? If yes, are they clean and in working order? Please also request to sight last Maintenance / inspection report.
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Are motorised scooters available for hire? If yes, are they clean and in working order? Please request to see the last maintenance / inspection report.
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Are kiddy cabs available for hire? If yes, are they clean and in good working order?<br> <br> <br> <br> <br>
CML & Brand Alliance
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Do all CML clients comply with policy - No trestle tables?<br> <br> <br> <br>
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Do all CML clients comply with policy - No table cloths?
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Do all CML clients comply with policy - No clothing racks?
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Do all CML clients present neatly, without obstructing walkways or corridors?<br> <br> <br> <br> <br>
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Is the CML set up safe, with no loose extension cords, wires or items which may present a safety hazard?<br>
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Does the Centre have a CML 'Zoned' flooring system?<br><br> <br> <br> <br>
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Does all BA signage present well, clean and free of any dirt, dust, hand prints, cobwebs etc.?<br> <br> <br> <br> <br>
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Is all BA signage clear from obstruction and easily read upon approach?<br> <br> <br> <br> <br>
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If the centre has BA digital signage, is it turned on and working?<br> <br>
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Are any kiddy rides or vending machines located in the centre?<br> <br> <br> <br> <br>
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Are all kiddy rides and vending machines clean, tidy and in good working order?<br> <br> <br> <br> <br>
Toilets and Amenities specify location and type, inserting individual audit for each location
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Select toilets inspected
- Male
- Female
- Disabled
- Parents Room
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Location of toilets inspected
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Are amenity floors clean of any paper and rubbish?<br> <br> <br> <br>
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Are amenity floors clear of excessive water?<br> <br> <br> <br>
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Are amenity floors free of excessive stains / marks etc.?<br> <br> <br> <br>
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Do all taps work and are in working order (not lose, falling apart etc.).<br> <br> <br> <br>
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Are mirrors clear of graffiti, chips, cracks etc.?<br> <br> <br> <br>
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Are soap dispensers available and in good working order? (No drips)<br> <br> <br> <br>
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Are toilet seats in reasonable condition?<br> <br> <br> <br>
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Are toilet roll holders in working order?<br> <br> <br> <br>
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Are toilet cisterns clean and in working order?<br> <br> <br> <br>
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Are toilet partition walls and doors clean, without graffiti, etching etc.?<br> <br> <br> <br>
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Are toilet urinals clean, free of debris and presents well?<br> <br> <br> <br>
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Are the amenities free of strong odours?<br> <br> <br> <br>
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Do the amenities have working air fresheners?<br> <br> <br> <br>
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Are hand dryers working and in good condition?<br> <br> <br> <br>
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Are amenity ceilings clean and present well (painted without marks / mould etc.).<br> <br> <br> <br>
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Is Parents Room furniture clean and free from rips, tears holes etc.?<br> <br> <br> <br>
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Are all TV’s working in the parents rooms?<br> <br> <br> <br>
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Are change areas stocked with change paper beds?<br> <br> <br> <br>
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Are heated wipes available?<br> <br> <br> <br>
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Is the microwave, bottle warmer and other electrical appliances clean and in working order?<br> <br> <br> <br>
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Are feeding rooms clean and with a working lock?<br> <br> <br> <br>
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Are duress alarms available in the Parents Room?<br> <br> <br> <br>
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Is the children’s play area clean including furniture?<br> <br> <br> <br>
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Is the children’s play area fencing clean, safe and stable?<br> <br> <br> <br>
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Are nappy bins available and not overflowing?<br> <br> <br> <br>
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Are children’s gifts available?<br> <br> <br> <br>
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Are parent’s rooms toilets clean and in good working order including taps, soap dispensers etc.?<br> <br> <br> <br>
Food Court
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Is the food court floor clean and free of waste and spills?<br> <br> <br> <br> <br>
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Is the food court floor well presented with a consistent finish?<br> <br> <br> <br> <br>
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Are all retail shop fronts / counter clean and well maintained, including marks and stains where counters adjoin floors?<br>
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Are food court tables and chairs clean without marks, stains, holes etc.?<br> <br> <br> <br> <br>
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Is food court furniture in good order (visually no bent legs, broken chair backs etc.)?<br> <br> <br> <br> <br>
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Are food court bins / waste areas clean with no overflow rubbish?<br> <br> <br> <br> <br>
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Do bin recepticles present well, free of dents, marks stains etc.?<br> <br> <br> <br> <br>
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Is food court furniture contained well in the designated food court area?<br> <br> <br> <br> <br>
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Are baby high chairs available? Y/N. If yes, are they clean and present well?<br> <br> <br> <br> <br>
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Is there sufficient lighting in the food court and are all lights in working order?<br> <br> <br> <br> <br>
Retailer and Back of House
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Is all retailer signage professionally presented? (i.e. No handwritten signs)
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Are all retailers trading within their base line? If not, who?<br> <br> <br> <br>
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Are shopfronts, shopfront signs etc. in good working condition i.e. no missing letters, signs are illuminated etc.?<br>
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Check some fire cupboards to ensure they are clean and free from obstructions (no brooms, mops buckets etc.). Please list the location/s and comments.<br>
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Check some fire exits / exits paths to ensure they are clean& free from obstruction. Please list the location/s and comments.<br>
Signage
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Are Pylon signs used to landmark the centre?<br> <br> <br> <br> <br>
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If yes, are they clean and present well, including painting of base and poles?<br> <br> <br> <br> <br>
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If yes, are all signage inserts clean and free of damage?<br> <br> <br> <br> <br>
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Is internal way finder signage used and if yes, is it clean and well presented?<br> <br> <br> <br> <br>
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Does the way finder signage direct customers correctly?<br> <br> <br> <br> <br>
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Does the way finder signage illuminate? <br> <br> <br> <br> <br>
Lift and Travelators / Escalators (if applicable)
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Are all the teeth on the comb plates in place? If no, please specify location.<br> <br> <br> <br> <br>
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Are travelator handrails clean and in good condition?<br> <br> <br> <br> <br>
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Is travelator glass clean and in good condition?<br> <br> <br> <br> <br>
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Are travelator landings clean and free of marks, scratches etc.?<br> <br> <br> <br> <br>
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Are lift entry doors clean and free of marks and etches?<br> <br> <br> <br> <br>
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Are all buttons functional within the lift? (do they illuminate?)<br> <br> <br> <br> <br>
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Is the lift floor clean and free of rubbish and marks and in good condition?<br> <br> <br> <br> <br>
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Are lift walls and ceiling clean without marks, graffiti and in good condition?<br> <br> <br> <br> <br>
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Is the lighting in the lift adequate and all working?<br> <br> <br> <br> <br>
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If advertising or directional signage is in the lift, does it present well?<br> <br> <br> <br> <br>
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Auditors Name