Information

  • Site

  • Centre Manager

  • Conducted on

  • Auditors Name

Car Parks

  • Is the car park well linemarked? Including all directional arrows, space lines, pedestrian crossings, disable parking, Parents with prams, emergency services etc.?<br>

  • Is the car park clean of rubbish?<br> <br> <br> <br> <br>

  • Are Carpark surfaces free from excessive oil marks / leaks

  • Are all garden areas well presented, clear of debris (including cigarette butts)?<br> <br> <br> <br> <br>

  • Are all gardens and lawns well maintained ?<br> <br> <br> <br> <br>

  • Are bollards in clean and presentable standard? (little to no scraps chipped paint etc.).<br> <br> <br> <br> <br>

  • Are all bollards secured in place?<br> <br> <br> <br>

  • Is car park directional signage clean, clear and easy to read / follow?<br> <br> <br> <br> <br>

  • Is the car park well lit ?<br> <br> <br> <br> <br>

  • Was it easy to find a car space?<br> <br> <br> <br> <br>

  • Was there parking control on site (park assist, space direction etc.) operational? - mark N/A if none.<br> <br> <br> <br> <br>

  • Was there any BA located in the car park? If yes, was it well maintained, clean and in good order?<br>

Centre Management

  • Does the centre management office have security devices at the front door?<br> <br> <br> <br> <br><br> <br> <br> <br>

  • Is the front entrance (doors, glass etc.) clean and free of marks?<br> <br> <br> <br> <br>

  • Is the Centre Management Office signed well?<br> <br> <br> <br> <br>

  • Is the reception area clean and free of clutter?<br> <br> <br> <br> <br>

  • Is all reception furniture clean and presents well?<br> <br> <br> <br> <br>

  • Is the reception area well lit?<br> <br> <br> <br> <br>

  • Is there a security camera installed which monitors the reception area? <br> <br> <br> <br> <br>

Centre Entries

  • Are all Centre entry doors clean and free of marks, scratches, chips, cracks etc?<br>

  • Are all Centre entry walkways clean and free from marks, chewing gum, stains, cigarette butts etc?

  • Are Centre entry bollards clean and present well without chipped paint etc?<br> <br> <br> <br> <br>

  • Does the Centre entry point have entry conditions displayed?

  • Is the Centre entry point well lit?

  • Is the Centre entry point easy to navigate / free from clutter? (Shopping trolleys etc.)

Common Mall Area

  • Are mall floors clean of stains and present consistently?<br> <br> <br> <br>

  • Are mall tiles / treatment free from large cracks?<br> <br> <br> <br> <br>

  • Are all expansion joint plates level and solid to walk on?<br> <br> <br> <br> <br>

  • Are entry mats at all centre entry points?<br> <br> <br> <br> <br>

  • Are all high level areas (bulkhead, coffers etc.) free of dust, cobwebs and other items?<br> <br> <br> <br>

  • Are all A/C or air vents free from dust and dirt?<br> <br> <br> <br> <br>

  • Are mall bins clean and damage free?<br> <br> <br> <br> <br>

  • Is rubbish contained within the bins (i.e. Not overflowing).?<br> <br> <br> <br> <br>

  • Are all lights functional and in good working condition?<br> <br> <br> <br> <br>

  • Do all ceiling areas present well – free from stains, marks, holes etc.?<br> <br> <br> <br> <br>

  • Are all windows, skylights etc., clean, free from streaks and operational?<br> <br> <br> <br> <br>

  • Does My Funland play area present well

  • Is the Funland area floor clean and free of rubbish, marks etc?

  • Is the Funland seating area clean and presents well?

  • Are all play items / activities clean, we'll presented and operational?

  • Is common mall seating clean and without rips or tears?

  • Are common mall rugs / mats clean, free of holes, rips, tears and gum stains?

  • Are all shopfront and shopfront areas clean of polish / water splash marks?<br> <br> <br> <br> <br>

  • Are all shopfront and “in-go’s” consistent with polish and cleaning treatments?<br> <br> <br> <br> <br>

  • Are 30x40 mall signs and stands in good condition?<br> <br> <br> <br> <br>

Customer

  • Are the Centre Directory Touchscreens operational?<br> <br> <br> <br>

  • Is the Centre Directory Touchscreen clean from dust, dirt and general of finger marks and prints?<br>

  • Does the centre PA system work?<br> <br> <br> <br>

  • Is there directional signage within the centre?<br> <br> <br> <br>

  • Is the customer service desk clean and presents well (free from mess and clutter)?<br> <br> <br> <br> <br>

  • Is the customer service desk well lit?<br> <br> <br> <br> <br>

  • Is the customer service desk structure well maintained? (no marks, chips, stains, broken fascia’s etc.)<br>

  • Are wheelchairs available for hire? If yes, are they clean and in working order? Please also request to sight last Maintenance / inspection report.

  • Are motorised scooters available for hire? If yes, are they clean and in working order? Please request to see the last maintenance / inspection report.

  • Are kiddy cabs available for hire? If yes, are they clean and in good working order?<br> <br> <br> <br> <br>

CML & Brand Alliance

  • Do all CML clients comply with policy - No trestle tables?<br> <br> <br> <br>

  • Do all CML clients comply with policy - No table cloths?

  • Do all CML clients comply with policy - No clothing racks?

  • Do all CML clients present neatly, without obstructing walkways or corridors?<br> <br> <br> <br> <br>

  • Is the CML set up safe, with no loose extension cords, wires or items which may present a safety hazard?<br>

  • Does the Centre have a CML 'Zoned' flooring system?<br><br> <br> <br> <br>

  • Does all BA signage present well, clean and free of any dirt, dust, hand prints, cobwebs etc.?<br> <br> <br> <br> <br>

  • Is all BA signage clear from obstruction and easily read upon approach?<br> <br> <br> <br> <br>

  • If the centre has BA digital signage, is it turned on and working?<br> <br>

  • Are any kiddy rides or vending machines located in the centre?<br> <br> <br> <br> <br>

  • Are all kiddy rides and vending machines clean, tidy and in good working order?<br> <br> <br> <br> <br>

Toilets and Amenities specify location and type, inserting individual audit for each location

  • Select toilets inspected

  • Location of toilets inspected

  • Are amenity floors clean of any paper and rubbish?<br> <br> <br> <br>

  • Are amenity floors clear of excessive water?<br> <br> <br> <br>

  • Are amenity floors free of excessive stains / marks etc.?<br> <br> <br> <br>

  • Do all taps work and are in working order (not lose, falling apart etc.).<br> <br> <br> <br>

  • Are mirrors clear of graffiti, chips, cracks etc.?<br> <br> <br> <br>

  • Are soap dispensers available and in good working order? (No drips)<br> <br> <br> <br>

  • Are toilet seats in reasonable condition?<br> <br> <br> <br>

  • Are toilet roll holders in working order?<br> <br> <br> <br>

  • Are toilet cisterns clean and in working order?<br> <br> <br> <br>

  • Are toilet partition walls and doors clean, without graffiti, etching etc.?<br> <br> <br> <br>

  • Are toilet urinals clean, free of debris and presents well?<br> <br> <br> <br>

  • Are the amenities free of strong odours?<br> <br> <br> <br>

  • Do the amenities have working air fresheners?<br> <br> <br> <br>

  • Are hand dryers working and in good condition?<br> <br> <br> <br>

  • Are amenity ceilings clean and present well (painted without marks / mould etc.).<br> <br> <br> <br>

  • Is Parents Room furniture clean and free from rips, tears holes etc.?<br> <br> <br> <br>

  • Are all TV’s working in the parents rooms?<br> <br> <br> <br>

  • Are change areas stocked with change paper beds?<br> <br> <br> <br>

  • Are heated wipes available?<br> <br> <br> <br>

  • Is the microwave, bottle warmer and other electrical appliances clean and in working order?<br> <br> <br> <br>

  • Are feeding rooms clean and with a working lock?<br> <br> <br> <br>

  • Are duress alarms available in the Parents Room?<br> <br> <br> <br>

  • Is the children’s play area clean including furniture?<br> <br> <br> <br>

  • Is the children’s play area fencing clean, safe and stable?<br> <br> <br> <br>

  • Are nappy bins available and not overflowing?<br> <br> <br> <br>

  • Are children’s gifts available?<br> <br> <br> <br>

  • Are parent’s rooms toilets clean and in good working order including taps, soap dispensers etc.?<br> <br> <br> <br>

Food Court

  • Is the food court floor clean and free of waste and spills?<br> <br> <br> <br> <br>

  • Is the food court floor well presented with a consistent finish?<br> <br> <br> <br> <br>

  • Are all retail shop fronts / counter clean and well maintained, including marks and stains where counters adjoin floors?<br>

  • Are food court tables and chairs clean without marks, stains, holes etc.?<br> <br> <br> <br> <br>

  • Is food court furniture in good order (visually no bent legs, broken chair backs etc.)?<br> <br> <br> <br> <br>

  • Are food court bins / waste areas clean with no overflow rubbish?<br> <br> <br> <br> <br>

  • Do bin recepticles present well, free of dents, marks stains etc.?<br> <br> <br> <br> <br>

  • Is food court furniture contained well in the designated food court area?<br> <br> <br> <br> <br>

  • Are baby high chairs available? Y/N. If yes, are they clean and present well?<br> <br> <br> <br> <br>

  • Is there sufficient lighting in the food court and are all lights in working order?<br> <br> <br> <br> <br>

Retailer and Back of House

  • Is all retailer signage professionally presented? (i.e. No handwritten signs)

  • Are all retailers trading within their base line? If not, who?<br> <br> <br> <br>

  • Are shopfronts, shopfront signs etc. in good working condition i.e. no missing letters, signs are illuminated etc.?<br>

  • Check some fire cupboards to ensure they are clean and free from obstructions (no brooms, mops buckets etc.). Please list the location/s and comments.<br>

  • Check some fire exits / exits paths to ensure they are clean& free from obstruction. Please list the location/s and comments.<br>

Signage

  • Are Pylon signs used to landmark the centre?<br> <br> <br> <br> <br>

  • If yes, are they clean and present well, including painting of base and poles?<br> <br> <br> <br> <br>

  • If yes, are all signage inserts clean and free of damage?<br> <br> <br> <br> <br>

  • Is internal way finder signage used and if yes, is it clean and well presented?<br> <br> <br> <br> <br>

  • Does the way finder signage direct customers correctly?<br> <br> <br> <br> <br>

  • Does the way finder signage illuminate? <br> <br> <br> <br> <br>

Lift and Travelators / Escalators (if applicable)

  • Are all the teeth on the comb plates in place? If no, please specify location.<br> <br> <br> <br> <br>

  • Are travelator handrails clean and in good condition?<br> <br> <br> <br> <br>

  • Is travelator glass clean and in good condition?<br> <br> <br> <br> <br>

  • Are travelator landings clean and free of marks, scratches etc.?<br> <br> <br> <br> <br>

  • Are lift entry doors clean and free of marks and etches?<br> <br> <br> <br> <br>

  • Are all buttons functional within the lift? (do they illuminate?)<br> <br> <br> <br> <br>

  • Is the lift floor clean and free of rubbish and marks and in good condition?<br> <br> <br> <br> <br>

  • Are lift walls and ceiling clean without marks, graffiti and in good condition?<br> <br> <br> <br> <br>

  • Is the lighting in the lift adequate and all working?<br> <br> <br> <br> <br>

  • If advertising or directional signage is in the lift, does it present well?<br> <br> <br> <br> <br>

  • Auditors Name

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