Information
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Audit Conducted on
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Audit Title
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ASC
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Engineer Name
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Engineers Email Address
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Engineers Phone Number
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Auditor
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Service Order Number
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Customer Name
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Customer Address
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Customer Postcode
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Customer Phone Number
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Product Model
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Product Serial Number
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Reported Fault
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Appointment Time
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S/O Job Screen or Printout
1.0 ASC Management
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1.1 Is this the first visit?
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1.1 Comment
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1.2 Is this a repet repair? If so why?
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1.2 Comment
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1.3 Was a timed appoitment given to suit the customer?
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1.3 Comment
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1.4 How did the ASC perform Triage To achieve FTC?
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1.4 Comment
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1.5 Has the engineer been trained on the product being repaired?
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1.5 Comment
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1.6 How does the engineer manage the service data required?
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1.6 Comment
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1.7 Does the engineer have access to buffer stock?
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1.7 Comment
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1.8 Is a Samsung loan available if required?
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1.8 Comment
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1.9 Has the engineer tested their ESD wrist strap prior the repair and recorded the results?
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1.9 Comment
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1.10 Does the engineers vehicle have Samsung branding?
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1.10 Comment
2.0 Pre-Repair Diagnosis
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2.1 Did the engineer arrive on time?
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2.1 Comment
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2.2 Check the condition of the field vehicle
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2.2 Comment
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2.3 Are spare parts handled correctly in the vehicle?
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2.3 Comment
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2.4 Engineers appearance?
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2.4 Comment
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2.5 Did the engineer show ID?
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2.5 Comment
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2.6 Did the engineer wear the correct over-shoes if required?
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2.6 Comment
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2.7 Is a risk assessment made?
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2.7 Comment
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2.8 Are the correct number of engineers present for the repair?
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2.8 Comment
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2.9 Did the engineer capture POP?
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2.9 Comment
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2.10 Did the engineer note the customers installation setup?
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2.10 Comment
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2.11 Did the engineer verify the fault?
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2.11 Comment
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2.12 Did the engineer explain the fault to the customer?
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2.12 Comment
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2.13 Did the engineer verify any scratches on the product before repair?
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2.13 Comment
3.0 Repair
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3.1 Does the engineer use a portable repair table?
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3.1 Comment
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3.2 Is electrical testing carried out?
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3.2 Comment
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3.3 Did the engineer wear an ESD wrist band?
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3.3 Comment
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3.4 Does the engineer ground the chassis?
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3.4 Comment
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3.5 Is a potable ESD mat available if required?
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3.5 Comment
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3.6 Does the engineer have all appropiate equipment?
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3.6 Comment
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3.7 Are components stored in original packing before use?
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3.7 Comment
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3.8 Is the engineer provided with the correct spare parts?
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3.8 Comment
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3.9 Was the repair successful?
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3.9 Comment
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3.10 Does the engineer explain if the product needs to be returned to workshop?
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3.10 Comment
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3.11 If being returned does the engineer verify and record and scratches or damages with the customer?
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3.11 Comment
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3.12 Is the product secured correctly for transit if being returned to workshop?
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3.12 Comment
4.0 Customer Questions
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4.1 Was the time and date of the appointment one you wanted?
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4.1 Comment
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4.2 Did the repair centre contact you to confirm the fault?
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4.2 Comment
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4.3 Did the engineer contact you before his visit?
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4.3 Comment
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4.4 How satisfied are you with the service you have experienced?
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4.4 Comment
5.0 Post Repair / Final Check
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5.1 Is the equipment reinstalled with the same configuration?
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5.1 Comment
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5.2 Is the equipment demostrated to the customer?
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5.2 Comment
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5.3 Was the repair time appropiate?
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5.3 Comment
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5.4 Does the final check QA use Samsung paper work or own?
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5.4 Comment
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5.5 Does the engineer complete the parts return form if applicable?
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5.5 Comment
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5.6 Does the engineer explain what repair has been carried out to the cusotmer?
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5.6 Comment
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5.7 Does the engineer leave a job sheet for the customer with contact details?
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5.7 Comment
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5.8 Is the work area left clean and tidy?
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5.8 Comment
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5.9 Was waste material removed from site?
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5.9 Comment
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5.10 How does the engineer inform the ASC the repair has been completed?
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5.10 Comment
Sign Off
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Auditor Signature
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Engineer Signature
