Operations Audit

Maintenance Management

  • Examine the accuracy of the organizational chart

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  • How effective is maintenance management’s oversight of maintenance actions?

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  • Evaluate the cooperation and communication between maintenance management and operations management.

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  • Evaluate the communication between maintenance management and maintenance employees.

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  • Evaluate the quality and production level of the maintenance effort. Effective task scheduling and long range planning must be emphasized.

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  • Evaluate the current state of the safety culture in the maintenance activity.

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  • Determine if a process is in place to ensure company and other applicable maintenance management training requirements are met.

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  • Are maintenance managers aware of relevant Health and Safety requirements and processes?

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  • Are there documented procedures in place to ensure that the responsibilities of key personnel are carried out during periods of absence? Are those procedures followed?

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  • Are maintenance supervisors trained according to the company approved initial training program for each specific aircraft?

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Maintenance Personnel

  • Does the organization employ or contract sufficient maintenance personnel to safely maintain its aircraft? Consider peak workloads

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  • How well does the operation verify, accomplish and document Maintenance technician training?

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  • Evaluate the experience level of the personnel performing maintenance on company aircraft.

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  • Do maintenance supervisor(s) consider human factors in scheduling and work planning for employees? Do technicians indicate an appropriate awareness of human factors influences?

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  • Are there sufficient maintenance resources to conduct any required (double) inspection of work performed? Ensure sufficient oversight is provided and these inspections are completed correctly and documented properly.

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  • Evaluate the effectiveness of communication with, and oversight of, maintenance personnel in company satellite locations (if applicable).

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  • Do maintenance personnel display effective coordination and situational awareness according to the concepts described in Maintenance Resource Management (MRM)?

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  • Is the policy followed that ensures maintenance personnel possessing maintenance release authority have recent experience in inspection, servicing, or maintenance?

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  • Is a policy in place describing specific procedures and limitations associated with maintenance personnel working alone?

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Quality Assurance

  • Is there documented evidence that the Maintenance system is being audited adequately?

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  • Is the Aircraft Maintenance Program being evaluated for effectiveness?

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  • Are Vendors being qualified appropriately?

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  • Is there a formal maintenance tool/test equipment calibration program? Is this program documented in the appropriate company manual?

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Maintenance Inspection Program

  • Do Certifying Staff have the authority, training and experience to certify maintenance under the AMP?

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  • Assess the process for review and compliance of Airworthiness Directives and Service Information

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  • Evaluate the Engine Condition Monitoring Program

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Maintenance Training

  • Evaluate the tracking of initial and recurrent Maintenance Training.

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  • Is there a continuous development or On-the-Job training program for Maintenance personnel?

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  • How does the Maintenance Manager ensure that Maintenance Personnel are trained and qualified for specific tasks?

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  • Evaluate Maintenance Training program effectiveness.

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  • Examine individual training records for completeness and organization. Ensure records meet regulatory requirements.

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  • If contracted maintenance is used, is their training program evaluated?

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Maintenance Control

  • Evaluate the system used to track maintenance.

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  • Are Maintenance Managers and Staff aware of Maintenance Control policies and procedures?

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  • Are maintenance managers/directors effectively communicating maintenance control and planning issues to operations personnel?

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  • Are there existing procedures in-place that adequately track MEL/deferred maintenance issues to closure? How well are these issues managed?

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  • Does the scheduling and utilization of aircraft allow sufficient time to troubleshoot problems and complete repairs? Are maintenance personnel ever pressured to compromise required work? Is there a hazard reporting process that is responsive to hazards or fatigue issues reported by maintenance personnel?

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Aircraft Condition

  • Is all required emergency equipment and information current and available? Have inspections been tracked?

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  • Are aircraft interiors inspected, cleaned/disinfected properly after flight?

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  • Are the required documents carried aboard the aircraft?

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  • Verify that seats and belts and cargo securing equipment is in good condition.

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  • Examine the condition of the aircraft

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Maintenance Records Program

  • Are maintenance records audited internally to ensure compliance with NAA and manufacturers requirements?

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  • Are maintenance records consistently kept organized and well maintained?

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  • Is the operator’s aircraft maintenance program identified in the aircraft records?

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  • Is there an adequate oversight and verification of information entered into the maintenance tracking system?

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Aircraft Fueling and Service

  • Examine the training program for pilots to conduct fuel contamination inspections and servicing when away from base.

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  • Does an appropriately qualified employee stay with the aircraft when fueling?

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  • Is there a process for verifying compliance with local environmental laws pertaining to fueling and disposal of waste fuel/fluids?

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  • Are personnel trained on aircraft specific fueling and servicing procedures?

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  • Examine the fueling process and equipment

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  • Examine the company fuel storage area.

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Maintenance Manuals

  • Verify the revision process and status of all manuals

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  • Verify the availability of manuals

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  • Are maintenance procedures outlined in the manuals and publications adhered to by maintenance personnel?

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  • Verify that maintenance check flight procedures are adhered to

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  • Examine the effectiveness of the fatigue management system for maintenance personnel?

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Hangar / Maintenance Facilities

  • Evaluate employee access to emergency phones and phone lists while working on the ramp and or hangar.

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  • Examine the condition and availability of equipment for containing hazardous material discharges/spills on the ramp and hangar areas

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  • Do employees receive training on the handling and storage of hazardous materials contained in the facility?

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  • Examine the use and placement of signs defining hazardous work areas throughout the facility.

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  • Are facility fire emergency system inspections conducted and documented?

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  • Examine the condition and inspection of facility vehicles and equipment

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  • Is the office and break area suitable

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  • Is all equipment cared for and safe to use?

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  • Is First Aid equipment available and have employees received training in First Aid?

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  • Is personal protective equipment available and used?

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Stores / Shelf-Life

  • Verify that a tracking program exists to identify expired items and that these items are removed from inventory and not available for use on aircraft.

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  • Verify the parts receiving process.

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  • Evaluate the inventory control methods used to ensure an adequate stock of parts and stores are available.

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  • Are all unserviceable/non-repairable parts clearly segregated/separated from serviceable parts?

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  • Are consumables included in inventory control procedures?

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  • Is there an electro-static discharge (ESD) program in place?

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  • Is there evidence of timely financial reconciliation between parts/stores inventories?

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