Information
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Personnel
Operations Audit
Maintenance Management
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Examine the accuracy of the organizational chart
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How effective is maintenance management’s oversight of maintenance actions?
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Evaluate the cooperation and communication between maintenance management and operations management.
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Evaluate the communication between maintenance management and maintenance employees.
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Evaluate the quality and production level of the maintenance effort. Effective task scheduling and long range planning must be emphasized.
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Evaluate the current state of the safety culture in the maintenance activity.
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Determine if a process is in place to ensure company and other applicable maintenance management training requirements are met.
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Are maintenance managers aware of relevant Health and Safety requirements and processes?
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Are there documented procedures in place to ensure that the responsibilities of key personnel are carried out during periods of absence? Are those procedures followed?
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Are maintenance supervisors trained according to the company approved initial training program for each specific aircraft?
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Maintenance Personnel
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Does the organization employ or contract sufficient maintenance personnel to safely maintain its aircraft? Consider peak workloads
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How well does the operation verify, accomplish and document Maintenance technician training?
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Evaluate the experience level of the personnel performing maintenance on company aircraft.
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Do maintenance supervisor(s) consider human factors in scheduling and work planning for employees? Do technicians indicate an appropriate awareness of human factors influences?
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Are there sufficient maintenance resources to conduct any required (double) inspection of work performed? Ensure sufficient oversight is provided and these inspections are completed correctly and documented properly.
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Evaluate the effectiveness of communication with, and oversight of, maintenance personnel in company satellite locations (if applicable).
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Do maintenance personnel display effective coordination and situational awareness according to the concepts described in Maintenance Resource Management (MRM)?
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Is the policy followed that ensures maintenance personnel possessing maintenance release authority have recent experience in inspection, servicing, or maintenance?
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Is a policy in place describing specific procedures and limitations associated with maintenance personnel working alone?
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Quality Assurance
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Is there documented evidence that the Maintenance system is being audited adequately?
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Is the Aircraft Maintenance Program being evaluated for effectiveness?
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Are Vendors being qualified appropriately?
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Is there a formal maintenance tool/test equipment calibration program? Is this program documented in the appropriate company manual?
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Maintenance Inspection Program
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Do Certifying Staff have the authority, training and experience to certify maintenance under the AMP?
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Assess the process for review and compliance of Airworthiness Directives and Service Information
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Evaluate the Engine Condition Monitoring Program
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Maintenance Training
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Evaluate the tracking of initial and recurrent Maintenance Training.
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Is there a continuous development or On-the-Job training program for Maintenance personnel?
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How does the Maintenance Manager ensure that Maintenance Personnel are trained and qualified for specific tasks?
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Evaluate Maintenance Training program effectiveness.
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Examine individual training records for completeness and organization. Ensure records meet regulatory requirements.
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If contracted maintenance is used, is their training program evaluated?
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Maintenance Control
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Evaluate the system used to track maintenance.
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Are Maintenance Managers and Staff aware of Maintenance Control policies and procedures?
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Are maintenance managers/directors effectively communicating maintenance control and planning issues to operations personnel?
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Are there existing procedures in-place that adequately track MEL/deferred maintenance issues to closure? How well are these issues managed?
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Does the scheduling and utilization of aircraft allow sufficient time to troubleshoot problems and complete repairs? Are maintenance personnel ever pressured to compromise required work? Is there a hazard reporting process that is responsive to hazards or fatigue issues reported by maintenance personnel?
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Aircraft Condition
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Is all required emergency equipment and information current and available? Have inspections been tracked?
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Are aircraft interiors inspected, cleaned/disinfected properly after flight?
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Are the required documents carried aboard the aircraft?
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Verify that seats and belts and cargo securing equipment is in good condition.
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Examine the condition of the aircraft
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Maintenance Records Program
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Are maintenance records audited internally to ensure compliance with NAA and manufacturers requirements?
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Are maintenance records consistently kept organized and well maintained?
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Is the operator’s aircraft maintenance program identified in the aircraft records?
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Is there an adequate oversight and verification of information entered into the maintenance tracking system?
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Aircraft Fueling and Service
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Examine the training program for pilots to conduct fuel contamination inspections and servicing when away from base.
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Does an appropriately qualified employee stay with the aircraft when fueling?
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Is there a process for verifying compliance with local environmental laws pertaining to fueling and disposal of waste fuel/fluids?
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Are personnel trained on aircraft specific fueling and servicing procedures?
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Examine the fueling process and equipment
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Examine the company fuel storage area.
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Maintenance Manuals
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Verify the revision process and status of all manuals
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Verify the availability of manuals
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Are maintenance procedures outlined in the manuals and publications adhered to by maintenance personnel?
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Verify that maintenance check flight procedures are adhered to
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Examine the effectiveness of the fatigue management system for maintenance personnel?
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Hangar / Maintenance Facilities
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Evaluate employee access to emergency phones and phone lists while working on the ramp and or hangar.
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Examine the condition and availability of equipment for containing hazardous material discharges/spills on the ramp and hangar areas
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Do employees receive training on the handling and storage of hazardous materials contained in the facility?
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Examine the use and placement of signs defining hazardous work areas throughout the facility.
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Are facility fire emergency system inspections conducted and documented?
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Examine the condition and inspection of facility vehicles and equipment
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Is the office and break area suitable
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Is all equipment cared for and safe to use?
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Is First Aid equipment available and have employees received training in First Aid?
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Is personal protective equipment available and used?
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Stores / Shelf-Life
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Verify that a tracking program exists to identify expired items and that these items are removed from inventory and not available for use on aircraft.
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Verify the parts receiving process.
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Evaluate the inventory control methods used to ensure an adequate stock of parts and stores are available.
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Are all unserviceable/non-repairable parts clearly segregated/separated from serviceable parts?
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Are consumables included in inventory control procedures?
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Is there an electro-static discharge (ESD) program in place?
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Is there evidence of timely financial reconciliation between parts/stores inventories?
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![Tenant / Operator Environment Inspection (Long) [BAC-ENV-FRM-09]](/assets/img/homepage/categories/transport_logistics.svg "Tenant / Operator Environment Inspection (Long) [BAC-ENV-FRM-09]")
