Bar Shift Leader Interview

• Candidate Name

• Interviewer

• Pub Name and Number

• Location
  Address

• Interview Date

  Date

• Date Team Leader Exam was Complete

• Application form completed

  yes

  no

To Be completed by Area Manager

Introduction:My Name is XXX etc. This Interview will last approximately 40 minutes and is an opportunity to talk to you in a bit more detail about what you have achieved and what your motivations are for wanting to further your career with Pizza Express. If at any time you want me to repeat a question you haven't understood just say so. At the end if there are any questions you wish to ask you can do so then. Please don't be put off by me taking notes, it's something I have to do as we will be referring to them later. Ok lets get started.

• Can you give me a brief overview of your career history so far?

Career Specifics

• Current restaurant and location

• Team Size Inc. Kitchen team

• Current sales total

• Growth

• Profit

• Why are you choosing to apply for an assistant manager position?

Leadership and Management

• Tell me about a recent situation you have dealt with where you had to show strong leadership skills?

• What do you think is so important about team work?

• What motivates you to do a good job?

• What challenges do you think you will face when managing other people?

• What are you most proud of in your last role?

Customer Service and Communication

• Why do you think communication skills are important to be a good manager?

• What is your understanding of good customer service?

• Could you give me a recent example of something you’ve done for a customer to go the ‘extra mile’.

• Could you tell me about a time when you have dealt with a difficult customer situation or come into conflict with a customer?

Kitchen experience

• What kitchen experience have you had?

• How important do you think it is to be kitchen trained as an assistant manager and why?

• If there was one area you could improve in the restaurant what would this be and why?

Standards

• Please explain your understanding of our Mystery guest scheme?

• How have you personally had an impact on these?

Business and Financial knowledge

• What experience do you have of dealing with business paperwork?

• Do you know what your last stock AM audit BOH Audit results were?

• What are the main issues and how have these been addressed?

If you were successful for an assistant manager position

• What challenges do you think you would face?

• What development needs do you think you would have?

• What career ambitions do you have?

• That is the end of your interview, Have you got any questions for me?

Quick fire Questions

• Check address and contact number are correct

  yes

  no

• Current Rate of Pay and Hours

• Pay expectation

• Willing to relocate? If so where?

  yes

  no

• Are you in company accomodation? If so where?

  yes

  no

• Any holidays booked in the next 6 months? If so when?

  yes

  no

Feedback

• Career History - Evidence of supervisory experience Consistent track record in career history Completed screening form and meets criteria

• Knowledge of Pizza express - Good general PE knowledge and good restaurant knowledge

• Perception of job -Has a good understanding of what the job will entail?

• Leadership skills -Good examples of leading/motivating a team?

• Communication -Confident communicator? Aware of development needs? Evidence of good achievements in current role?

• Customer service -Evidence of good Customer Service going the extra mile

• Business/Financial Skills -Evidence of financial awareness some experience of business paperwork an interest in the performance of the business

• Reasons for applying -Has a genuine reasons for applying?

• Outcome

  OFFER

  REGRET

• Position Appointed

  Bar

  Kitchen

• Pub Name

• Pub Number

• Proof of Right to Work Copied (Add as a photo including the backing paper)

  yes

  no

• Start Date - the start date is dependant on Recruitment receiving all interview documentation and the new starters completed paperwork in ample time. Start dates can not be the week after the interview

• Rate of Pay

• Hours of Work - Max 45

• Pay Frequency

  Weekly

  Monthy

REGRET

• Reason 1

• Reason 2

• Follow up Action

• Note - Your Recruitment & Training Coordinator will send out confirmation of offer letters and regret letters on your behalf - Please return the completed interview notes and a copy of the PORTW documentation as soon as possible to your recruitment co-ordinator

• Area Manager

  Sign

• Second Interviewer

  Sign

• Thank you for answering all those questions. Do you have any questions for me?

• Thank you that is the end of your interview. You should receive further feedback in the next 7 days