Title Page
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Store Name
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OEP Store Walk Tier
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Store Format
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Date/Time
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Prepared by
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Location
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State
- NSW
- SA
- WA
- VIC
- QLD
- NZ
Store Walk
Car Park
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Car Park clean and tidy?
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Car Park rubbish bins emptied?
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The car park is clear of abandoned trolleys?
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Car Park has all lights working?
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Car Park is safe and free of hazards?
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IGA Signing clean & lights working?
Store Entrance
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Windows & doors are clean and free of debris?
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Hours of trade are visible & correct?
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Promo material is current, visible & in good condition?
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Store entry is clean & inviting with no product barriers?
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Are sufficient trolleys, baby capsules and baskets available for customers free of debris and in good condition?
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Catalogues are available for customers?
Front End
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Are cigarettes fully stocked? (5 or less)
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Is all legislatively required tobacco signage correctly displayed? (Refer to your state-specific legislation.)
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Do all products have SELs?
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All impulse checkstands well-stocked, neat and tidy?
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Are all staff engaging with customers and providing great customer service?
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Condition of Checkouts non-damaged, working, clean, neat & tidy?
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Staff rosters meeting the demands of trading periods?
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Less than 10 out of stocks in department including drink fridges?
Produce Department
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All fridges & display units well merchandised & ticketed?
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Fridges & display units clean, neat & free of dirt & debris?
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Are all items clearly labelled and with correct country of origin?
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Is the department free from spoiled & bruised produce and/or flies in the department?
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Back area of department clean, neat & tidy?
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Are all staff engaging with customers and providing great customer service?
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Less than 5 out of stocks total department including cases?
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Weekly advertised specials are 100% compliant?
Bakery Department
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All racks/bins/fixtures well merchandised and signed?
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Displays/racks clean, neat and free of dirt & debris?
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Proprietary bread is fully stocked with correct ticketing?
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Random date-code checks and rotation of stock? (10 items)
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Do all products have shelf labels?
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Back area of department clean, neat & tidy?
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Are all staff engaging with customers and providing great customer service?
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Weekly advertised specials are 100% compliant?
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Less than 5 out of stocks total department?
Deli Department
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Hot Food, deli case, deli prep and chicken warmer area clean, tidy and appealing?
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Displays/racks clean, neat and free of dirt & debris?
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Random date-code checks and rotation of stock? (10 items)
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Are all staff engaging with customers and providing great customer service?
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Are all items clearly labelled and with correct country of origin?
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BBQ Chicken available for purchase?
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Back area of department clean, neat & tidy?
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Weekly advertised specials are 100% compliant?
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All fixtures and cases well merchandised and signed?
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Less than 5 out of stocks total department?
Meat/Seafood Department
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Weekly advertised specials are 100% compliant?
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Displays/racks clean, neat and free of dirt & debris?
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Are all items clearly labelled and with correct country of origin?
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Random date-code checks and rotation of stock? (10 items)
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Are all fixtures, coolers and cases well merchandised and signed?
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Back area of department clean, neat and tidy?
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Are all staff engaging with customers and providing great customer service?
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Less than 5 out of stocks total department?
Dairy
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Dairy areas neat, clean and tidy including glass doors & cases?
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Do all products have SELs?
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Back area of department clean, neat & tidy?
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Random date-code checks and rotation of stock? (10 items)
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Aisles are free of clutter and floor displays?
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Are all staff engaging with customers and providing great customer service?
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5 randomly chosen dairy catalogue advertised lines are available?
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Less than 20 out of stocks total department?
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Are all fixtures, coolers, and cases well merchandised & signed?
Frozen
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Frozen areas neat, clean and tidy including glass doors & cases?
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Do all products have SELs?
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Back area of department clean, neat & tidy?
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Random date-code checks and rotation of stock? (10 items)
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Aisles are free of clutter and floor displays?
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Less than 20 out of stocks total department?
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5 randomly chosen frozen catalogue advertised lines are available?
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Are all fixtures, coolers and cases well merchandised and signed?
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No Ice build up in the frozen sections?
Grocery/GM
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Display/Racks clean, neat and free of debris?
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Proper process for removing stock from capping?
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Ends and displays well merchandised and signed correctly?
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Recovery process in place daily and being used?
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Random date-code checks and rotation of stock? (25 items)
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All product is removed from the bottom of racking/gondolas?
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Weekly advertised specials are 100% compliant?
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Shelf edge stripping 100% throughout the department?
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Less than 100 out of stocks total Grocery/GM department?
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Department is free of clutter and extra floor stands?
Ticketing
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All cigarette prices up to date? (Randomly check 5 items)
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Weekly price changes have been completed? (Randomly check 20 items with scanner)
General Areas
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Top selling Community Co items displayed & ticketed correctly?
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Has competitor pricing been reviewed for top staple consumer items? (Eggs, Milk, Bananas, Bread, etc)
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All lights on the ceiling working 100%.
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Providing great customer service standards?
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No current outstanding staff vacancies/gaps?
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Food and Safety standards current and being used across all departments?
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Store employees are following the IGA dress code policy? (a neat uniform & name badge in place)
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Store Floor is in good condition & polished and/or clean?
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Ceiling is free of non-official hanging debris and clean?
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Has latest Customer Insight Survey been reviewed?
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The Store has NO negative customer feedback on-line? (Refer Products Review.com)
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Smiling & Happy Employees?