Title Page
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Audit Description
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Conducted on
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Store Code
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Drive-In Manager
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Multi-Unit Leader
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Prepared by
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Location
Drive-In Information
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To become a Certified Training Drive-in, the drive-in will a) show a 6 Month trailing average meeting or exceeding either their DMA or Sonic System averages in MS & OSAT scores B) successfully achieve an overall score of 90% or higher, with no section falling below a 75% on this assessment. If overall score is not initially achieved, the GM/OP, DI MUL, and person accessing will create an action plan together determining best solutions to correct any deficiencies and next steps regarding the drive-in certification.
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Mystery Shop Average (Trailing 6 Months) (Does store average exceeds the DMA average)
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Fantrak Average (Trailing 6 Months) (Does store average exceeds the DMA average)
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Store Volume (TTM)
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POS Type
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Drive-Thru Y/N
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List any Fast Forward Equipment or Unique Layout. Examples: Clam Shell Grill, Double Dresser, Inside Dining, Counter Service etc…
Drive-In Shop
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Length of time waited before order was taken: <br>Reply time: 0-10 sec = 20 pts; 11 sec = 9 pts; 12 sec = 8 pts; 13 sec and above no points given <br>
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Length of time to receive order:<br>Service time: 0-3:30 = 20 pts; 3:31-4:00 = 10 pts; 4:01 and above = 0 pts <br>
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Did the greeting sound warm and friendly and was it clearly understood? <br>
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Did the Switchboard operator repeat the order or ask if the screen was correct and tell you the cost? <br>
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Did you receive a suggestive sell or upsell of any item during your visit? <br>
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Detail the Switchboard conversation:
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Did you receive a receipt without asking and did it match the switchboard total? <br>
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Were employees neat and clean in appearance and wearing approved Sonic uniforms? <br>
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Did you see any employees on roller skates or blades? <br>
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Did you receive exactly what you ordered? <br>
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Did you receive condiments with your meal or were they offered by the switchboard operator or upon deliver of you meal? <br>
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Detail the Hop conversation:
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Did you receive a Sonic mint, at least two embossed Sonic napkins, utensils (if appropriate) and a straw with your meal or drink? <br>
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Was your meal packaged in a neat and presentable manner? <br>
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Did the temperature of your entrée meet your expectations and did it taste good? <br>
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Was the entrée neatly assembled? <br>
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Did the temperature of the fries, rings, mozzarella sticks or tots meet your expectations and were they crisp and good tasting? <br>
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Was the portioning on the side order acceptable? <br>
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Was your beverage properly mixed, good tasting and cold (hot, if coffee)? <br>
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Did you receive an acceptable response to your complaint, BLAST? <br>
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Did you receive a CARE COIN or Coupon to return for your issue? <br>
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What was said:
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Overall Notes:
Training Materials/Resources/Documentation/Communication
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Is the drive-in utilizing Training Minutes/ELearning properly? <br>
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Are all Managers Certifications complete? <br>
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Does the drive-in comply with Sonic's Skating Carhop program? <br>
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Does the drive-in have Red Assistant Manager Guides on hand and in use or can they locate them on Partnernet or in Training Minutes/Elearning? <br>
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Does the drive-in have Blue Assistant Manager Guides on hand and in use or can they locate them on Partnernet? <br>
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Does the drive-in have a current Ops Manual on hand with current revisions or can locate on Partnernet? <br>
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Can the drive-in demonstrate how to get to the online Equipment Partnernet Page? <br>
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Are ALL managers ServSafe certified? Are certifications within 3 years? <br>
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Are employees trained on MSDS sheets/GHS on Training Minutes/Elearning? <br>
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Are SSDC training charts posted and being utilized? <br>
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Is there a Lock Out / Tag Out kit available with an understanding of its use? <br>
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Is a Sonic Bodily Fluids kit and first aid kit available and stocked? <br>
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Can switchboard personnel locate allergen resources? <br>
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Is the drive-in conducting regularly scheduled meetings? Pre-Shift, Departmental, and Full Drive-in? <br>
Operational Reinforcements
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Does the drive-in have an overrun cup and scale on hand and know how they are used? <br>
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Does the drive-in have a working thermometer on hand (or suitable back up if out for repair) and know how to calibrate it? <br>
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Is the drive-in utilizing Internal Meat and Temperature Logs accurately with corrective actions noted? <br>
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Is the drive-in following proper tempering guidelines? <br>
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Is the drive-in following proper storage guidelines? <br>
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Are sanitizer buckets prepared properly and in proper locations? <br>
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Is the drive-in following the hand washing policy? <br>
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Do all employees meet the Appearance and Uniform Standards* as described in the Star Guides? <br>*If missed on Drive-in Shop, no need to also remove points here too. <br>
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Did the drive-in pass their most recent Health Department inspection? <br>
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Is the overall appearance of the inside of the drive-in acceptable? <br>
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Proper GRILL station procedures are being followed.
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Proper DRESSER station procedures are being followed.
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Proper FRONT SWAMP station procedures are being followed.
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Proper BACK SWAMP station procedures are being followed.
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Proper FOUNTAIN station procedures are being followed.
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Overall Notes:
Outside Appearance
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(Each question is worth 5 points if all criteria are met. Needs Improvement points may be given if only one item per question is missed.)
Yes = 5, Needs Improvement = 3, No = 0 -
Are all signs and lighting fully lit, in good repair, with proper spelling and message? <br>
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Is the landscaping and lot cleanliness maintained? <br>
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Is the canopy clean, in good repair, and dent free? <br>
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Is the POP signage current with sign holders and menu housing in good condition? <br>
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Is the Patio area clean and in good condition with Sonic Radio playing? <br>
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Are windows and doors clean, neat, organized and all in good repair? <br>
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Are the restrooms clean, stocked and inspected? <br>
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Is the overall exterior appearance maintained? <br>
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Is the Drive Thru/Hop Thru clean, in good repair, and visually acceptable? <br>
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Overall Notes:
Recap and Final Observations
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Top 3 Opportunities:
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Top 3 Wins:
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Comments:
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Auditor Name:
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Drive-In Manager Name:
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