To become a Certified Training Drive-in, the drive-in will a) show a 6 Month trailing average meeting or exceeding either their DMA or Sonic System averages in MS & OSAT scores B) successfully achieve an overall score of 90% or higher, with no section falling below a 75% on this assessment. If overall score is not initially achieved, the GM/OP, DI MUL, and person accessing will create an action plan together determining best solutions to correct any deficiencies and next steps regarding the drive-in certification.
Mystery Shop Average (Trailing 6 Months) (Does store average exceeds the DMA average)
Fantrak Average (Trailing 6 Months) (Does store average exceeds the DMA average)
Store Volume (TTM)
List any Fast Forward Equipment or Unique Layout. Examples: Clam Shell Grill, Double Dresser, Inside Dining, Counter Service etc…
Length of time waited before order was taken:
Reply time: 0-10 sec = 20 pts; 11 sec = 9 pts; 12 sec = 8 pts; 13 sec and above no points given
Length of time to receive order:
Service time: 0-3:30 = 20 pts; 3:31-4:00 = 10 pts; 4:01 and above = 0 pts
Did the greeting sound warm and friendly and was it clearly understood?
Did the Switchboard operator repeat the order or ask if the screen was correct and tell you the cost?
Did you receive a suggestive sell or upsell of any item during your visit?
Detail the Switchboard conversation:
Did you receive a receipt without asking and did it match the switchboard total?
Were employees neat and clean in appearance and wearing approved Sonic uniforms?
Did you see any employees on roller skates or blades?
Did you receive exactly what you ordered?
Did you receive condiments with your meal or were they offered by the switchboard operator or upon deliver of you meal?
Detail the Hop conversation:
Did you receive a Sonic mint, at least two embossed Sonic napkins, utensils (if appropriate) and a straw with your meal or drink?
Was your meal packaged in a neat and presentable manner?
Did the temperature of your entrée meet your expectations and did it taste good?
Was the entrée neatly assembled?
Did the temperature of the fries, rings, mozzarella sticks or tots meet your expectations and were they crisp and good tasting?
Was the portioning on the side order acceptable?
Was your beverage properly mixed, good tasting and cold (hot, if coffee)?
Did you receive an acceptable response to your complaint, BLAST?
Did you receive a CARE COIN or Coupon to return for your issue?
What was said:
Is the drive-in utilizing Training Minutes/ELearning properly?
Are all Managers Certifications complete?
Does the drive-in comply with Sonic's Skating Carhop program?
Does the drive-in have Red Assistant Manager Guides on hand and in use or can they locate them on Partnernet or in Training Minutes/Elearning?
Does the drive-in have Blue Assistant Manager Guides on hand and in use or can they locate them on Partnernet?
Does the drive-in have a current Ops Manual on hand with current revisions or can locate on Partnernet?
Can the drive-in demonstrate how to get to the online Equipment Partnernet Page?
Are ALL managers ServSafe certified? Are certifications within 3 years?
Are employees trained on MSDS sheets/GHS on Training Minutes/Elearning?
Are SSDC training charts posted and being utilized?
Is there a Lock Out / Tag Out kit available with an understanding of its use?
Is a Sonic Bodily Fluids kit and first aid kit available and stocked?
Can switchboard personnel locate allergen resources?
Is the drive-in conducting regularly scheduled meetings? Pre-Shift, Departmental, and Full Drive-in?
Does the drive-in have an overrun cup and scale on hand and know how they are used?
Does the drive-in have a working thermometer on hand (or suitable back up if out for repair) and know how to calibrate it?
Is the drive-in utilizing Internal Meat and Temperature Logs accurately with corrective actions noted?
Is the drive-in following proper tempering guidelines?
Is the drive-in following proper storage guidelines?
Are sanitizer buckets prepared properly and in proper locations?
Is the drive-in following the hand washing policy?
Do all employees meet the Appearance and Uniform Standards* as described in the Star Guides?
*If missed on Drive-in Shop, no need to also remove points here too.
Did the drive-in pass their most recent Health Department inspection?
Is the overall appearance of the inside of the drive-in acceptable?
Proper GRILL station procedures are being followed.
Proper DRESSER station procedures are being followed.
Proper FRONT SWAMP station procedures are being followed.
Proper BACK SWAMP station procedures are being followed.
Proper FOUNTAIN station procedures are being followed.
(Each question is worth 5 points if all criteria are met. Needs Improvement points may be given if only one item per question is missed.)
Yes = 5, Needs Improvement = 3, No = 0
Are all signs and lighting fully lit, in good repair, with proper spelling and message?
Is the landscaping and lot cleanliness maintained?
Is the canopy clean, in good repair, and dent free?
Is the POP signage current with sign holders and menu housing in good condition?
Is the Patio area clean and in good condition with Sonic Radio playing?
Are windows and doors clean, neat, organized and all in good repair?
Are the restrooms clean, stocked and inspected?
Is the overall exterior appearance maintained?
Is the Drive Thru/Hop Thru clean, in good repair, and visually acceptable?
Recap and Final Observations
Top 3 Opportunities:
Top 3 Wins:
Drive-In Manager Name: