Bodeans BBQ - Secret Diner Review

• Conducted on

  Date

• Prepared by

• Location
  Address

• Venue Name:

EXPECTATIONS

• 1. You agree to complete all questionnaires fully, accurately and honestly.
  2. You agree that you will not pre-judge your report by completing any part of it before the visit has taken place.
  3. You cannot ask someone else on your behalf to complete a report that is assigned to you.
  4. You agree to submit your receipts and media files.
  5. You agree to be contactable by telephone after your report is submitted in order that we can follow up any detail.

REIMBURSEMENTS

• 1. We will only reimburse your on-site expenses up to the limit specified, providing you have met the criteria, followed the brief and provided us with a receipt that clearly shows the amount spent.
  2. We reserve the right to withhold reimbursements where the brief has not been followed, if the report is submitted late or contains misleading or false information, or if you have not fully abided by all of the terms and conditions of engagement.

• Please click on the pen highlighted in blue on your right to add the signature *REPORT WITHOUT SIGNATURE WILL NOT BE ACCEPTED*

  Sign

• We are committed to providing you with the best dining experience possible, so we welcome your comments.
  Kindly attached the picture and your comment on each negative experience.

WARM WELCOME, GREETING AND SEATING If you have marked 'NO' to any of the questions, please elaborate on the add notes section of each question

• On entering, were you acknowledged by the staff within 15 seconds of entering the premises, even if busy, with a nod or smile to assure you that you would be attended to very shortly?

  Yes

  No

  N/A

• If a team member was not immediately visible or available to acknowledge you, was it obvious where you had to go to declare your arrival?

  Yes

  No

  N/A

• If there was the queue, were you greeted as soon as it was your turn?

  Yes

  No

  N/A

• Once you were received by a member of the team, did they greet you sincerely, warmly, with smiling eyes and genuine verbal welcome?

  Yes

  No

  N/A

• If there were no tables available, were you encouraged to wait at the bar?

  Yes

  No

  N/A

• If applicable, were you given an accurate waiting time?

  Yes

  No

  N/A

• Were you escorted to your table from the reception/ bar area?

  Yes

  No

  N/A

• If applicable, was a table available as per your reservation or, if you have not booked, one proffered to you was pleasing to you ?

  Yes

  No

  N/A

• Did the host/ waiter point out the nearest coat hook and pull out the chair?

  Yes

  No

  N/A

• Were you the food and wine/ drinks menus made available to you on the table or presented to you within a few minutes of being seated?

  Yes

  No

  N/A

• Overall how would you rate your initial reception? (1- Disappointing & 5- Exceptional)

  1

  2

  3

  4

  5

• Please describe:

TABLE SERVICE If you have marked 'NO' to any of the questions, please elaborate on the notes section of each question

• Were the food menu and any promotions highlighted?

  Yes

  No

  N/A

• Was your first drink order taken within a time that felt appropriate given the level of business?

  Yes

  No

  N/A

• If you asked the waiter for a drink recommendation, did they answer and explain the products fully?

  Yes

  No

  N/A

• Was the water suggested?

  Yes

  No

  N/A

• If you ordered wine, was the person, who took your order, able to demonstrate reasonable product knowledge when asked a question?

  Yes

  No

  N/A

• Were your drinks delivered on the tray?

  Yes

  No

  N/A

• Was the server able to advise you confidently when asked for a food recommendation or with any queries you had with the menu?

  Yes

  No

  N/A

• Were you informed of any menu items not currently available *before you ordered* ?

  Yes

  No

  N/A

• Did the waiter confirm your order?

  Yes

  No

  N/A

• Did the waiter recommend suitable extras or sides for your order?

  Yes

  No

  N/A

• If applicable, were timings described to you? - well done burgers/steaks

  Yes

  No

  N/A

• Was your food served within a reasonable time after ordering?

  Yes

  No

  N/A

• If delayed, were you informed of this, politely, before you had to enquire?

  Yes

  No

  N/A

• Did the waiter/ manager check back the meal within a quarter of the meal being eaten?

  Yes

  No

  N/A

• Did the waiter check back during the meal to see if you need further drinks?

  Yes

  No

  N/A

• Were dessert menus brought to the table as you were offered desserts?

  Yes

  No

  N/A

• Were any after meal drinks offered?

  Yes

  No

  N/A

• If anything was requested during the meal, was it brought over quickly?

  Yes

  No

  N/A

• Were your finished dishes and plates cleared promptly and professionally?

  Yes

  No

  N/A

• During your dine, did at least one member of the team engage with you in a way which made you feel that your presence and custom were genuinely appreciated?

  Yes

  No

  N/A

• If you had to make a complaint or point out an error to the team was it handled in a calm, polite, no fuss manner by the Manager?

  Yes

  No

  N/A

• Did the manager demonstrate an air of calm, controlled authority whilst being able to smile and engage with customers and staff?

  Yes

  No

  N/A

• Did you see or were you made aware, of any promotional material advertising events or special menus?

  Yes

  No

  N/A

• Overall how would you rate the service, skills, hospitality and friendliness of the team? (1- Disappointing & 5- Exceptional)

  1

  2

  3

  4

  5

• Please describe:

DRINKS If you have marked 'NO' to any of the questions, please elaborate on the notes section of each question

• If you ordered a cocktail or a mocktail was it served as appropriate or as per the description?

  Yes

  No

  N/A

• Were all other cold drinks served as appropriate?

  Yes

  No

  N/A

• If you ordered coffee, was it served correctly? Creme on espresso or foam on cappuccino etc.

  Yes

  No

  N/A

• Was your coffee smooth tasting and served at the correct temperature? (not too hot or too tepid)

  Yes

  No

  N/A

• If you have ordered tea or hot chocolate, was it of good strength, tasty and served appropriately?

  Yes

  No

  N/A

• What hot and cold drinks did you order?

• Attach photos of the drinks ordered

  Media

Please rate:

• Presentation (1- Disappointing & 5- Exceptional)

  1

  2

  3

  4

  5

• Taste / Quality (1- Disappointing & 5- Exceptional)

  1

  2

  3

  4

  5

• Temperature (1- Disappointing & 5- Exceptional)

  1

  2

  3

  4

  5

• Any further feedback:

FOOD If you have marked 'NO' to any of the questions, please elaborate on the notes section of each question

STARTERS

• Did you order starters on your visit?

  Yes

  No

  N/A

• Were your first courses colourful, interesting, exciting and appetising to look at?

  Yes

  No

  N/A

• Did your first courses match the description on the menu or as described by your waiter?

  Yes

  No

  N/A

• Were your first courses cooked, heated or chilled as appropriate/ requested?

  Yes

  No

  N/A

• What starters did you eat?

• Attach photos of the starters ordered

  Media

Please rate:

• Presentation (1- Disappointing & 5- Exceptional)

  1

  2

  3

  4

  5

• Taste / Quality (1- Disappointing & 5- Exceptional)

  1

  2

  3

  4

  5

• Temperature (1- Disappointing & 5- Exceptional)

  1

  2

  3

  4

  5

• Any further feedback:

MAINS

• Were your main meals colourful, interesting, exciting and appetising to look at?

  Yes

  No

  N/A

• Did your main courses match the description on the menu or as described by your waiter?

  Yes

  No

  N/A

• Were your mains cooked, heated or chilled as appropriate/ requested?

  Yes

  No

  N/A

• What mains did you eat?

• Attach photos of the main courses ordered

  Media

Please rate:

• Presentation (1- Disappointing & 5- Exceptional)

  1

  2

  3

  4

  5

• Taste / Quality (1- Disappointing & 5- Exceptional)

  1

  2

  3

  4

  5

• Temperature (1- Disappointing & 5- Exceptional)

  1

  2

  3

  4

  5

• Any further feedback:

DESSERTS

• Did you order desserts?

  Yes

  No

  N/A

• Were your desserts colourful, interesting, exciting and appetising to look at?

  Yes

  No

  N/A

• Did your desserts have a great flavour and texture?

  Yes

  No

  N/A

• Did your desserts match the description on the menu or as described by your waiter?

  Yes

  No

  N/A

• What desserts did you eat?

• Attach photos of the desserts ordered

  Media

Please rate:

• Presentation (1- Disappointing & 5- Exceptional)

  1

  2

  3

  4

  5

• Taste / Quality (1- Disappointing & 5- Exceptional)

  1

  2

  3

  4

  5

• Temperature (1- Disappointing & 5- Exceptional)

  1

  2

  3

  4

  5

• Any further feedback:

PAYMENT AND DEPARTURE If you have marked 'NO' to any of the questions, please elaborate on the notes section of each question

• How many guests were at your table in total:

• Please attach picture of your bill and copy of your receipt

  Media

• Was your bill brought on a clean tip tray?

  Yes

  No

  N/A

• Was your bill accurate?

  Yes

  No

  N/A

• Was your bill processed *correctly* and in a quick fuss-free manner?

  Yes

  No

  N/A

• If you paid any remainder of the bill in cash, was any change due delivered promptly?

  Yes

  No

  N/A

• Were you encouraged to leave your feedback, connect via social media or leave a Google Review?

  Yes

  No

  N/A

• Were you given a genuine thank you & warm "goodbye" by at least one member of the team?

  Yes

  No

  N/A

STAFF If you have marked 'NO' to any of the questions, please elaborate on the notes section of each question

• Please name or describe the host/ hostess:

• Please name or describe your server:

• Please name or describe the manager on duty:

• Was the manager visible during your visit?

  Yes

  No

  N/A

• Was the manager interacting with other guests?

  Yes

  No

  N/A

• Was the manager smartly dressed?

  Yes

  No

  N/A

OVERALL EXPERIENCE RATING

• How likely are you to recommend this venue? 0 being the LEAST likely and 10 being the MOST likely.

  It greatly exceeded my expectations (10pts)

  It met or slightly exceeded my already high expectations (9pts)

  Unfortunately it did not meet my expectations on this occasion (4pts)

  It fell well below my expectations (4pts)

• Additional comments:

• How closely did this venue meet your expectations? 0 being the LEAST likely and 10 being the MOST likely.

  It greatly exceeded my expectations (10pts)

  It met or slightly exceeded my already high expectations (9pts)

  Unfortunately it did not meet my expectations on this occasion (4pts)

  It fell well below my expectations (4pts)

• Additional comments:

• Did you feel that any member/s of the team excelled in warmth and engagement, confidence and knowlege? (score excluded from survey total)

AMBIENCE If you have marked 'NO' to any of the questions, please elaborate on the notes section of each question

SERVICE STAFF

• Well-groomed and professional in their manner?

  Yes

  No

  N/A

• Uniforms were neat and clean?

  Yes

  No

  N/A

• Friendly, positive and seemed to enjoy their work?

  Yes

  No

  N/A

RESTAURANT

• Floors were clean and free of litter?

  Yes

  No

  N/A

• Overall noise level was acceptable?

  Yes

  No

  N/A

• Music volume and type were appropriate?

  Yes

  No

  N/A

• Chairs and booths were comfortable?

  Yes

  No

  N/A

• The overall feeling was positive and fun?

  Yes

  No

  N/A

• The restaurant appeared clean and orderly?

  Yes

  No

  N/A

• Windows and other glass were clean?

  Yes

  No

  N/A

• Condiments were clean and well organised?

  Yes

  No

  N/A

• Lighting was appropriate?

  Yes

  No

  N/A

BUILDING AND SURROUNDINGS

• Restrooms` were free from litter on the floors?

  Yes

  No

  N/A

• Toilet paper was stocked?

  Yes

  No

  N/A

• Soap dispensers stocked and functional?

  Yes

  No

  N/A

• Restrooms were odour free and clean?

  Yes

  No

  N/A

• The overall facilities were well maintained?

  Yes

  No

  N/A

• Signs visible, attractive and well maintained?

  Yes

  No

  N/A

FINAL QUESTIONS If you have marked 'NO' to any of the questions, please elaborate on the notes section of each question

• Approximate time of your arrival:

• Do you plan to return to our restaurant?

  Yes

  No

  N/A

• Would you recommend our restaurant to a friend?

  Yes

  No

  N/A

• Select date

  Date
• Add location
  Address

• Please Sign

  Sign

• Thank you for taking the time to complete this feedback form.
  
  Kind Regards,
  Bodean`s BBQ