Brand & Operations Review

• Brand & Ops Review

• Store

• Conducted on

  Date

• Review Completed By

First Impressions

• Windows Clean and Well Presented

  Yes

  No

  N/A

• A Board Well Presented & Correct Messaging

  Yes

  No

  N/A

• Pavement Clean and Swept

  Yes

  No

  N/A

• Door Clean, Correct Position, Heater Correct Setting and Mat Clean

  Yes

  No

  N/A

• Signage On and Working

  Yes

  No

  N/A

• Awnings Out and Clean

  Yes

  No

  N/A

• Screens Well Presented

  Yes

  No

  N/A

• Outside Furniture Well Presented and Clean

  Yes

  No

  N/A

Front of House

• Tables Clean, Good Condition and Correct Displays (Day & Night, Table Talkers, to spec)

  Yes

  No

  N/A

• Chairs and Booth Seats Clean and Good Condition

  Yes

  No

  N/A

• Sauces Out, Full and Cleaned

  Yes

  No

  N/A

• Service Station Correctly Stocked and Clean

  Yes

  No

  N/A

• Cages and Displays Clean and Stocked

  Yes

  No

  N/A

• Floor, Walls and Ceiling Clean

  Yes

  No

  N/A

• Al Lightbulbs Working, Pendants Clean and Correct Setting (Day & Night)

  Yes

  No

  N/A

• Music Correct Levels and Playlist

  Yes

  No

  N/A

• Retail Well Displayed, Priced and Clean

  Yes

  No

  N/A

• High Chairs Clean and in Good Condition

  Yes

  No

  N/A

• Temperature at Correct Levels and Air Con Filters Clean

  Yes

  No

  N/A

• Drink Display Correct (Bar Top)

  Yes

  No

  N/A

• Till Area Well Displayed, InMoment Visible

  Yes

  No

  N/A

Behind the Line

• Lighting Correct and Clean

  Yes

  No

  N/A

• Line Glass Clean

  Yes

  No

  N/A

• Food Well Presented and Available

  Yes

  No

  N/A

• Displays Fresh and Well Presented

  Yes

  No

  N/A

• Hand Wash Sink Stocked

  Yes

  No

  N/A

• Margarita Machine Working and Stocked

  Yes

  No

  N/A

• Chip Warmer and Cupboard Stocked and Clean

  Yes

  No

  N/A

• Fridges Clean and Working

  Yes

  No

  N/A

• Food Labeled, Correctly Stored, In Date and Rotated

  Yes

  No

  N/A

• Floor Clean and Under/ Behind Units

  Yes

  No

  N/A

Staff

• Manager Available and Visible. Correct Uniform and Well Presented

  Yes

  No

  N/A

• Staff Correct Uniform, Well Presented and Tidy

  Yes

  No

  N/A

• Service Happy and Staff Smiling

  Yes

  No

  N/A

• Host Visible and Interacting (if possible)

  Yes

  No

  N/A

Food

• Pinch Tests Done on all Meats, Guacamole

• Stock Levels Correct

  Yes

  No

  N/A

Product Tasting

• Check for quality, taste, made to spec

• Chicken

  Yes

  No

  N/A

• Steak

  Yes

  No

  N/A

• Barbacoa

  Yes

  No

  N/A

• Pork

  Yes

  No

  N/A

• Rice

  Yes

  No

  N/A

• Beans

  Yes

  No

  N/A

• Salsa

  Yes

  No

  N/A

• Pepper & Onions

  Yes

  No

  N/A

• Guacamole

  Yes

  No

  N/A

Filing

• Temperature Records for Line Completed and Correct

• Probe Available and Calibrated

• Cleaning Records Complete and Signed Off

  Yes

  No

  N/A

Toilets

• Clean and Well Presented

  Yes

  No

  N/A

• Well Stocked

  Yes

  No

  N/A

• Fully Working

  Yes

  No

  N/A

• Air Vents Clean

  Yes

  No

  N/A

• Mirrors Clean

  Yes

  No

  N/A

• Air Freshener Working

  Yes

  No

  N/A

• Bins Clean

  Yes

  No

  N/A

Prep Kitchen

• Floors, Walls and Surfaces Clean

  Yes

  No

  N/A

• Dry Stock Stored Correctly

  Yes

  No

  N/A

• All Equipment Well Maintained, Clean and Working

  Yes

  No

  N/A

• Temperature Logs Complete and Accurate

  Yes

  No

  N/A

• Cleaning Records Completed, Signed Off and Accurate

  Yes

  No

  N/A

• Temperature Probe Available, Working and Calibrated

  Yes

  No

  N/A

• Hand Wash Sink Clean and Stocked

  Yes

  No

  N/A

• Food Correctly Stored in Fridges, Labeled, In Date and Rotated

  Yes

  No

  N/A

• Food Lifts Clean

  Yes

  No

  N/A

• Par Level Sheets Complete and Correct

  Yes

  No

  N/A

Office

• Clean, Organised and Well Presented

  Yes

  No

  N/A

• Door Locked

  Yes

  No

  N/A

• All Money in Safe and Safe Locked

  Yes

  No

  N/A

• Banking Complete

  Yes

  No

  N/A

• TUFF Cards locked in Safe

  Yes

  No

  N/A

• Safe Count Sheet Complete

  Yes

  No

  N/A

• Tills and Floats Reconciled

  Yes

  No

  N/A

• Overs and Unders within Tollerance

  Yes

  No

  N/A

Files

• Repairs and Issues Logged and Reported

  Yes

  No

  N/A

Health and Safety

• Risk Assessments Complete

  Yes

  No

  N/A

• Fire Control Sheet Complete

  Yes

  No

  N/A

• Fire Evacuation Drills Complete

  Yes

  No

  N/A

• Visual Electrical Checks Complete

  Yes

  No

  N/A

• Store Fire Risk Assessments Complete

  Yes

  No

  N/A

• Sale of Alcohol Authorisation Complete

  Yes

  No

  N/A

• EcoLab Folder Signed Off and Actioned

  Yes

  No

  N/A

• Allergen Sheet Available

  Yes

  No

  N/A

Communication

• Communication Board Correct

  Yes

  No

  N/A

• Pre Shift Briefs Complete

  Yes

  No

  N/A

Personnel Files

• Crew Member Cover Sheet Complete

  Yes

  No

  N/A

• Signed Contract

  Yes

  No

  N/A

• Copy of Passport

  Yes

  No

  N/A

Just Right

• Customer Journey to Spec

  Yes

  No

  N/A

• Service Friendly and Staff Smiling

  Yes

  No

  N/A

• Correct Food Offered

  Yes

  No

  N/A

• Food Built Correctly

  Yes

  No

  N/A

• Correct Descriptions on Meat

  Yes

  No

  N/A

• Correct Descriptions on Salsa

  Yes

  No

  N/A

• Burrito Rolled Correctly

  Yes

  No

  N/A

• Food Well Presented and to Spec

  Yes

  No

  N/A

• Staff Knowledgable on Products

  Yes

  No

  N/A

• Correct Up Selling at Till

  Yes

  No

  N/A

• Food Ordered (2 Dishes Minimum)

• Time from Warmer to Till

• Quality of Dish One

• Quality of Dish Two

• Quality of Dish Three

• Quality of Dish Four