Brand Evaluation

• Cinema:

• Location:
  Address

• Evaluator:

• MOD:

• Conducted on:

  Date

MISSION

• To provide a quality, customized movie-going experience by offering:

• The best in sight and sound - evaluate presentation

  E

  M

  NI

• The best in dining - evaluate cycle of service, taste of food, temperature, speed

  E

  M

  NI

• The best in comfort - evaluate cleanliness, temperature, seat conditions

  E

  M

  NI

• Knowledge of Showcase offerings - exclusive formats, loyalty programs, specialty brands, F&B promotions

  E

  M

  NI

PROMISE

• To provide an environment that is:

• Welcoming - friendly (eyes and smiles, make connections, anticipate needs)

  E

  M

  NI

• Professional - inclusive, respectful, responsive, dress & grooming compliant

  E

  M

  NI

• To allow customers to:

• Sit back, relax - easy, simple experience, worry free (clean and safe)

  E

  M

  NI

• Be entertained - enjoyable and fun, the wow factor, making positive memories

  E

  M

  NI

• Customer Satisfaction Action Item

• Employee Satisfaction Action Item

• E = Exceeds Expectations; M = Meets Expectations; NI = Needs Improvement