Brand Standard Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

1. External Areas

• Windows & external doors sparkling and clean - glass & brass

  Yes

  No

  N/A

• Correct Point of Sale on display

  Yes

  No

  N/A

• Car park litter and weed free, all planting alive and well maintained- No weeds

  Yes

  No

  N/A

• Do all external lights work?

  Yes

  No

  N/A

2.Host

• Clutter Free and welcome strut card out

  Yes

  No

  N/A

• Menus out and ready including children's colouring pack

  Yes

  No

  N/A

• Laptop- are online bookings set to brand requirements as a minimum? Is it in and in use during the session?

  Yes

  No

  N/A

3.Pub

• Real Ale Badges/ Cask Marque tag and runner

  Yes

  No

  N/A

• Shiney Brass

  Yes

  No

  N/A

• Maximum of 1 charity box

  Yes

  No

  N/A

• WOW back bar display

  Yes

  No

  N/A

• Clutter free back bar

  Yes

  No

  N/A

• Full optics

  Yes

  No

  N/A

• Fridge lights on

  Yes

  No

  N/A

• Ice and Fruit

  Yes

  No

  N/A

• Tables set (tidy chairs, beer mats, menus)

  Yes

  No

  N/A

• Cutlery wrapped

  Yes

  No

  N/A

• ATM, Fruit Machines and Crane on

  Yes

  No

  N/A

• Fire on

  Yes

  No

  N/A

• Music at conversational level

  Yes

  No

  N/A

• TV on (sky news, BBC news, sky sports- volume on mute/ subtitles on)

  Yes

  No

  N/A

• No missing lightbulbs in the pub

  Yes

  No

  N/A

• POS correct

  Yes

  No

  N/A

• Uniform correct

  Yes

  No

  N/A

4. Carvery

• Tables set and surrounding area clean (menus- drinks and puddings only/ menu promo card/ table talkers/ napkins/ salt & peppers/ cutlery)

  Yes

  No

  N/A

• Dumb waiters fully stocked and clutter free

  Yes

  No

  N/A

• Guest Sat slips stampped and handed out

  Yes

  No

  N/A

• Refill Machine labelled with correct POS

  Yes

  No

  N/A

• Music at conversational level

  Yes

  No

  N/A

• Uniform correct

  Yes

  No

  N/A

• No missing lightbulbs in the carvery

  Yes

  No

  N/A

5. Carvery Deck- Breakfast

• Deck layout

  Yes

  No

  N/A

• Breakfast Spec

  Yes

  No

  N/A

• Veggie Strut Cards

  Yes

  No

  N/A

• Toast Strut Card

  Yes

  No

  N/A

• Napkin Holder

  Yes

  No

  N/A

• Toast Station- (brown/white bread, 2 jams, 1 marmalade, 1 butter, 1 marg, red cloth, side plates)

  Yes

  No

  N/A

• Coffee Station (Urn, Milk jug, tea bags, brown/white sugar, Sweetener, Decaff coffee, Pour and Serve Coffee)

  Yes

  No

  N/A

• Menu Strut Card, and Cereal stand to be on bar at breakfast time only

  Yes

  No

  N/A

• Carvers uniform

  Yes

  No

  N/A

6. Carvery Deck- Carvery

• Deck layout

  Yes

  No

  N/A

• Correct Signage (meat signs, roast signs, veg signs)

  Yes

  No

  N/A

• Kingsize plate

  Yes

  No

  N/A

• Master Carver Sign

  Yes

  No

  N/A

• 50/50 Yorkshire Puds

  Yes

  No

  N/A

• Carvery Meats with correct Garnish

  Yes

  No

  N/A

• Veg calander

  Yes

  No

  N/A

• Clean and stocked

  Yes

  No

  N/A

• Gravy station (2 beef gravys, 1 flavoured (in line with veg calander), 1 bread sauce, 1 veg gravy- all with correct signage)

  Yes

  No

  N/A

• Condiment sauces (all 6 sauces with labels)

  Yes

  No

  N/A

7. Toilets

• Womans- smell/ well stocked/ clean

  Yes

  No

  N/A

• Mens- smell/ well stocked/ clean

  Yes

  No

  N/A

8.Comms

• Healthy and Safety Law poster (legal)

  Yes

  No

  N/A

• M&B healthy and safety policy (legal)

  Yes

  No

  N/A

• Nominated first aider (legal)

  Yes

  No

  N/A

• Fire safety poster (legal)

  Yes

  No

  N/A

• Fire evacuation poster (legal)

  Yes

  No

  N/A

• Challenge 21 (legal)

  Yes

  No

  N/A

• Licensing act (company)

  Yes

  No

  N/A

• Alcohol and Social responsibilities booklet (company)

  Yes

  No

  N/A

• Confidential Disclosure hotline (company)

  Yes

  No

  N/A

• Employee liability Insurance- renewed 30th September (company)

  Yes

  No

  N/A

• Bomb alert (company)

  Yes

  No

  N/A

• Disability awaresness (company)

  Yes

  No

  N/A

• Home office test purchasing (company)

  Yes

  No

  N/A

• Stop & Think poster (company)

  Yes

  No

  N/A

• Frontline news (company)

  Yes

  No

  N/A

• Mobile phone policy (company)

  Yes

  No

  N/A

• Social Networking (company)

  Yes

  No

  N/A

• Career Pathway (company)

  Yes

  No

  N/A

• Additional comms/ KPIs

  Yes

  No

  N/A