Brand Standards - Branding only

• Club Location

• Conducted on

  Date

• Audit Conducted By

Car Park & External Areas - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

• Directional signage (on foot and by car), VA. signage is clear and visible on approach, illuminated in hours of darkness whilst the club is open. Directional signage bears the brand logo & victors can easily locate the clubs entrance etc.

  Yes

  No

  N/A

• Branding & Permanent signage - all logos, graphics and branded features are up to date, clean and with correct logo.

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters are limited and if used are in line with the latest edition of Club Communication Guidelines.

  Yes

  No

  N/A

Front of House Area - Entrance, Reception, Stairs and Corridors

• Branding & Permanent signage - all logos, graphics and branded features are up to date, clean and with correct logo.

  Yes

  No

  N/A

• Correct GM introduce poster is on display in a prominent position

  Yes

  No

  N/A

• All leaflets are fully stocked

  Yes

  No

  N/A

• All files on view have typed VA binding

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters are limited and if used are in line with the latest edition of Club Communication Guidelines.

  Yes

  No

  N/A

• Opening hours are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is one style typeface

  Yes

  No

  N/A

• Emergency contact numbers and H&S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface.

  Yes

  No

  N/A

• Other signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface. Include liquor licence plate, no smoking sign etc.

  Yes

  No

  N/A

• Notice Boards - Tell us how it is "board" is in place and up to date. Other notice boards are kept to a minimum and the content is branded and meets "Club Communication Guidelines"

  Yes

  No

  N/A

• Fit Pro Shop display is as per the guidelines and looks well stocked

  Yes

  No

  N/A

Fitness Floor & Consultation Room/s

• Branding & Permanent signage - all logos, graphics and branded features are up to date, clean and with correct logo.

  Yes

  No

  N/A

• All leaflets are fully stocked

  Yes

  No

  N/A

• All files on view have typed VA binding including in Consultation Room/s

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface.

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters are limited and if used are in line with the latest edition of Club Communication Guidelines.

  Yes

  No

  N/A

• PT Profile boards are all full and well presented & on standard template

  Yes

  No

  N/A

• Where the club has any new products/ideas the correct style of member communications should be used e.g the new member communication stand is in place and a good location for members to read.

  Yes

  No

  N/A

• Notice Boards are kept to a minimum and the content is branded and meets "Club Communication Guidelines"

  Yes

  No

  N/A

Studio's & V Cycle

• Branding & Permanent signage - all logos, graphics and branded features are up to date, clean and with correct logo.

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface.

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters are limited and if used are in line with the latest edition of Club Communication Guidelines.

  Yes

  No

  N/A

• Group Exercise Timetable & Notice Boards are all full, well presented and on standard templates.

  Yes

  No

  N/A

Tennis - Indoor & Outdoor Courts

• Branding & Permanent signage - all logos, graphics and branded features are up to date, clean and with correct logo.

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface.

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters are limited and if used are in line with the latest edition of Club Communication Guidelines.

  Yes

  No

  N/A

• Notice Boards have Coaches, New Members information, Court Etiquette & Court Booking Procedure.

  Yes

  No

  N/A

• Notice Boards have Junior Racquets and Adult Timetable Programme

  Yes

  No

  N/A

Squash - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

• Branding & Permanent signage - all logos, graphics and branded features are up to date, clean and with correct logo.

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface.

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters are limited and if used are in line with the latest edition of Club Communication Guidelines.

  Yes

  No

  N/A

• Notice Boards have Coaches, New Members information, Court Etiquette & Court Booking Procedure.

  Yes

  No

  N/A

• Notice Boards have Junior Racquets and Adult Timetable Programme

  Yes

  No

  N/A

Badminton - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

• Branding & Permanent signage - all logos, graphics and branded features are up to date, clean and with correct logo.

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface.

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters are limited and if used are in line with the latest edition of Club Communication Guidelines.

  Yes

  No

  N/A

• Notice Boards have Coaches, New Members information, Court Etiquette & Court Booking Procedure.

  Yes

  No

  N/A

• Notice Boards have Junior Racquets and Adult Timetable Programme

  Yes

  No

  N/A

Locker Rooms inc Family Changing Area & Shower Area

• Branding & Permanent signage - all logos, graphics and branded features are up to date, clean and with correct logo.

  Yes

  No

  N/A

• All leaflets are fully stocked

  Yes

  No

  N/A

• Personal Property 'disclaimer' notice is in place & clearly visible

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface. This includes Statutory Sunbed communication meets standard for England, NI, Wales & Scotland.

  Yes

  No

  N/A

• No Marketing inside lockers

  Yes

  No

  N/A

• Display Cabinets meets our Brand Communications Standards

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters are limited and if used are in line with the latest edition of Club Communication Guidelines.

  Yes

  No

  N/A

• Notice Boards are kept to a minimum and the content is branded and meets "Club Communication Guidelines"

  Yes

  No

  N/A

Main & Kids Pool & Pool Showers (including Outside Pool)

• Branding & Permanent signage - all logos, graphics and branded features are well presented - including shower gel signage, suit mate poster clearly displayed.

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface. This includes Statutory Sunbed communication meets standard for England, NI, Wales & Scotland.

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters are limited and if used are in line with the latest edition of Club Communication Guidelines.

  Yes

  No

  N/A

• Notice Boards are kept to a minimum and the content is branded and meets "Club Communication Guidelines"

  Yes

  No

  N/A

Spa Pools & Heat Rooms

• Branding & Permanent signage - all logos, graphics and branded features are well presented - including shower gel signage, suit mate poster clearly displayed.

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface. This includes Statutory Sunbed communication meets standard for England, NI, Wales & Scotland.

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters are limited and if used are in line with the latest edition of Club Communication Guidelines.

  Yes

  No

  N/A

• Notice Boards are kept to a minimum and the content is branded and meets "Club Communication Guidelines"

  Yes

  No

  N/A

Club V - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

• Branding & Permanent signage - all logos, graphics and branded features are well presented - including shower gel signage, suit mate poster clearly displayed.

  Yes

  No

  N/A

• All leaflets are fully stocked

  Yes

  No

  N/A

• All files on view have typed VA binding

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface. This includes Statutory Sunbed communication meets standard for England, NI, Wales & Scotland.

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters are limited and if used are in line with the latest edition of Club Communication Guidelines.

  Yes

  No

  N/A

• Notice Boards are in keeping with the CV theme & show creativity in all areas

  Yes

  No

  N/A

• Ofsted/Care Commission, CV Policy & Procedures are in place (England=Ofsted, Wales=CSSIW, Scotland=SSSWS & N.Ireland=N.I)

  Yes

  No

  N/A

Heaven V - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

• Branding & Permanent signage - all logos, graphics and branded features are well presented - including shower gel signage, suit mate poster clearly displayed.

  Yes

  No

  N/A

• All leaflets are fully stocked

  Yes

  No

  N/A

• All files on view have typed VA binding

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface. This includes Statutory Sunbed communication meets standard for England, NI, Wales & Scotland.

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters are limited and if used are in line with the latest edition of Club Communication Guidelines.

  Yes

  No

  N/A

• Notice Boards are kept to minimum and the content is branded and meets "Club Communication Guidelines"

  Yes

  No

  N/A

• Window Display is as per Virgin Active guidelines

  Yes

  No

  N/A

Lounge & Cafe - Is it in a good state of repair, free from damage, paint chips, safe & in working order ?

• Branding & Permanent signage - all logos, graphics and branded features are well presented - including shower gel signage, suit mate poster clearly displayed.

  Yes

  No

  N/A

• All leaflets are fully stocked

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface. This includes Statutory Sunbed communication meets standard for England, NI, Wales & Scotland.

  Yes

  No

  N/A

• Non essential stickers, banners, signage and posters are limited and if used are in line with the latest edition of Club Communication Guidelines.

  Yes

  No

  N/A

• Menus & Menu Boards are easy to read and meet brand expectations

  Yes

  No

  N/A

Conference Rooms

• Branding & Permanent signage - all logos, graphics and branded features are well presented - including shower gel signage, suit mate poster clearly displayed.

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface. This includes Statutory Sunbed communication meets standard for England, NI, Wales & Scotland.

  Yes

  No

  N/A

Back of Office & Behind the Scenes

• Golden Rule poster is on display in prominent position.

  Yes

  No

  N/A

• Staff Recognition - Employee of the month on display must have photo and reason for nomination

  Yes

  No

  N/A

• Staff Night out / Member Evening / Quarter Awards & Winners on display

  Yes

  No

  N/A

• Staff Oomph & Recognition for excellence is visible on boards & communicated to staff

  Yes

  No

  N/A

• In Touch/NPS Member Option Survey comments board is up to date & being used daily & actions being recorded. Other office notice boards are in use and up to date (Sales Office)

  Yes

  No

  N/A

• Battle Plan systems & Checks completed, Tell us to our face is completed in full for 3 members each day. There is evident all HOD's have walked the club today.

  Yes

  No

  N/A

• Other internal communication - Activeness Posters, Company Mission, Staff Survey Action Plan, Company Memos, Internal Vacancies, Club Performance, Meetings & Follow up etc

  Yes

  No

  N/A

• General Office - All files on view have typed VA binding

  Yes

  No

  N/A

• Sales Office - All files on view have typed VA binding

  Yes

  No

  N/A

• Fitness Office - All files on view have typed VA binding

  Yes

  No

  N/A

• Maintenance Office - All files on view have typed VA binding

  Yes

  No

  N/A

• Club Website page is up to date and accurate

  Yes

  No

  N/A