Title Page
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Site conducted
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Conducted on
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Conducted by
Entrance & Lounge
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Time
Entrance & Lounge
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Are the lights working?
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Are all lights and lamps working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the ambient temperature comfortable and appropriate for the area?
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Is the ambient temperature in this area noticeably too hot or cold?
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Is the ambient scent noticeable and pleasant?
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Is the scent produced by the ScentAir unit noticeable and pleasant but not overpowering?
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Is the entrance and lounge area clean and tidy?
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Is the furniture arranged neatly and is the area free of rubbish, dust and debris and windows free of smears and fingerprints?
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Is the music on and appropriate for the area?
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Is the playlist appropriate for the space and playing at an appropriate volume?
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Is the TV on and displaying the Third Space channel?
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Is the displayed marketing and signage up-to-date?
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Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?
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Are the sanitising stations fully stocked and working?
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Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Concierge
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Do the concierge team provide a warm welcome, maintain eye contact and ask open questions about the member's day/workout?
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Are the concierge team well presented?
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Are the concierge team wearing appropriate uniform including a name badge placed on the left?
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Is the concierge desk clean and tidy?
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Is the concierge desk free of dust, debris and fingerprints etc. and clutter free with no unnecessary items on the desk?
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Are the access gates fully functional?
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Do the access gates respond appropriately to a card swipe and is their mechanical function correct?
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Is the displayed marketing and signage up-to-date?
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Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Retail
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Is the retail space fully stocked and presentable?
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Is the retail space tidy, fully stocked and attractive to the eye?
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Do all products have a price tag or label detailing the cost of the item and any relevant product codes?
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Is the displayed marketing and signage up-to-date?
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Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
NFF
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Are the NFF team interacting with members?
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Do the NFF team provide a warm welcome, maintain eye contact and ask open questions about the member's day/workout?
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Are the NFF team well presented?
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Are the NFF team wearing appropriate uniform including a name badge placed on the left?
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Is the NFF area clean and tidy?
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Is the NFF counter free of rubbish, dust, debris and spills and attractive to the eye?
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Is the NFF retail space presentable?
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Is the NFF retail counter and fridges tidy, fully stocked and attractive to the eye?
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Are all products labelled and priced correctly?
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Do all products have a corresponding label on the shelf detailing the cost of the item and the product name?
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Is the displayed marketing and signage up-to-date?
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Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?
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Is the NFF area convenient for the member?
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Is the menu displayed clearly and are cutlery and napkins readily available and accessible?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Sports-Med
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Time
Treatment Rooms
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Are the lights working?
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Are all lights and lamps working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the ambient temperature comfortable and appropriate for the treatment rooms?
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Is the ambient temperature in the treatment rooms noticeably too hot or cold?
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Are the treatment rooms clean and tidy?
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Are the basins clean, mirrors free of smears and fingerprints and treatment rooms free of rubbish, dust and debris?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
WC
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Are the lights working?
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Are all lights working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the ambient temperature comfortable and appropriate for the WC?
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Is the ambient temperature in the WC noticeably too hot or cold?
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Is the WC clean and tidy?
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Is the toilet and basin clean, mirror free of smears and fingerprints and WC free of rubbish, dust and debris?
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Is the hand dryer working?
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Is the toilet paper fully stocked?
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Are the toiletries fully stocked and well presented?
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Does the WC have enough hand soap and lotion and are the bottles clean and working well?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Riverside Studio
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Time
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Are the lights working?
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Are all lights working with no flickering or dead bulbs or LEDs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the ambient temperature comfortable and appropriate for the upcoming class?
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Is the ambient temperature in the studio noticeably too hot or cold for a HIIT class?
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Is the AirMax unit on and working?
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Is the AirMax unit functioning as expected and free of dust?
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Is the studio clean?
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Is the studio free of rubbish, dust and debris and mirrors free of smears and fingerprints?
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Is the equipment presented neatly?
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Are the dumbbells, kettlebells, plates and other equipment presented neatly on the shelving units?
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Is the instructor control panel on and working?
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Does the instructor control panel respond appropriately and alter the lighting state, volume and TV input as expected?
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Is the TV screen working?
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Is the digital clock working?
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Is the class information tablet on and displaying correct information?
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Is the class information tablet showing the correct upcoming class information?
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Is the sound system working?
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Is the sound system functioning as expected with high sound quality?
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Are the sanitising stations fully stocked and working?
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Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Hot Yoga Studio
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Time
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Are the lights working?
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Are all lights working with no flickering or dead bulbs or LEDs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the ambient temperature comfortable and appropriate for the upcoming class?
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Is the ambient temperature in this studio an appropriate temperature for a hot yoga class?
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Is the studio clean?
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Is the studio free of rubbish, dust and debris and mirrors free of smears and fingerprints?
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Is the equipment presented neatly?
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Are the yoga mats, bricks and towels aligned and presented neatly? Is the equipment on the shelving unit presented neatly?
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Is the sound system working?
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Is the sound system functioning as expected with high sound quality?
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Is the clock displaying the correct time?
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Are the sanitising stations fully stocked and working?
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Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Mind & Body Studio
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Time
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Are the lights working?
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Are all lights working with no flickering or dead bulbs or LEDs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the ambient temperature comfortable and appropriate for the upcoming class?
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Is the ambient temperature in this studio an appropriate temperature for the upcoming class?
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Is the studio clean?
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Is the studio free of rubbish, dust and debris and mirrors free of smears and fingerprints?
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Is the equipment presented neatly?
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Are the yoga mats, bricks and towels aligned and presented neatly? Is the equipment in the cupboard presented neatly?
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Is the sound system working?
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Is the sound system functioning as expected with high sound quality?
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Is the clock displaying the correct time?
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Are the sanitising stations fully stocked and working?
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Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Walkway & Stairwell
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Time
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Are the lights working?
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Are all lights and lamps working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the ambient temperature comfortable and appropriate for the area?
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Is the ambient temperature in this area noticeably too hot or cold?
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Is the upstairs and downstairs walkway and stairwell clean and tidy?
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Are all areas free of rubbish, dust and debris?
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Is the displayed marketing and signage up-to-date?
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Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?
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Are the towels fully stocked?
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Are the towels fully stocked on the shelving unit and presented neatly?
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Is the drinking water tap clean and working?
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Is the drinking water tap functioning as expected and is the sink area clean and free of rubbish and spills?
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Are the sanitising stations fully stocked and working?
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Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Male Changing Room
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Time
Changing Areas
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Are the housekeeping team greeting and interacting with members?
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Do the housekeeping team provide a warm welcome, maintain eye contact and ask open questions about the member's day/workout?
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Are the housekeeping team well presented?
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Are the housekeeping team wearing appropriate uniform including a name badge placed on the left?
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Are the lights working?
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Are all lights and lamps working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the ambient temperature comfortable and appropriate for the changing areas?
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Is the ambient temperature in the changing areas noticeably too hot or cold?
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Are the changing areas clean and tidy?
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Are the changing areas free of rubbish and dirty towels, dust and debris and mirrors free of smears and fingerprints?
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Are the changing areas odour free?
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Are the changing areas free of unpleasant smells?
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Is the music on and appropriate for the area?
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Is the playlist appropriate for the space and playing at an appropriate volume?
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Are the TVs on and displaying the Third Space channel?
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Is the displayed marketing and signage up-to-date?
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Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?
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Are the weighing scales working?
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Are the hair dryers and straighteners working?
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Are the hair dryers and straighteners working as expected and are the appropriate attachments nearby?
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Are the swimsuit dryers clean and working?
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Are the swimsuit dryers working as expected, clean and free of bad odours?
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Are the irons clean, working and ready for use?
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Are the irons and boards working as expected, clean, refilled and ready for use with spray starch nearby?
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Are the toiletries fully stocked?
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Is there anti-perspirant, cotton buds, razors, shaving foam and body lotion readily available and are the toiletries and consumables presented neatly and consistently?
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Are all lockers clean and working?
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Are all keypads, locking mechanisms and soft-close hinges working as expected and is each locker clean, free of cosmetic damage and include 2 hangers?
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Is the clock displaying the correct time?
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Are the sanitising stations fully stocked and working?
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Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Toilets
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Are the lights working?
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Are all lights working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the toilet area clean and tidy?
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Are the toilets, urinals and basins clean, mirrors free of smears and fingerprints and area free of rubbish, dust and debris?
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Are the toilets odour free?
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Are the toilets free of unpleasant smells?
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Are the hand dryers working?
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Is the toilet paper fully stocked?
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Are the hand towels fully stocked?
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Are the toiletries fully stocked and well presented?
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Is there enough hand soap and lotion and are the bottles clean and working well?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Showers
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Are the lights working?
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Are all lights working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.
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Are the showers clean?
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Are the shower cubicles and shower heads free of grime, mould and limescale?
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Are the showers odour free?
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Are the showers free of unpleasant smells?
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Is there hot water available?
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Is there hot water available in each shower and do the temperature controls respond appropriately?
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Are the toiletries fully stocked and well presented?
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Is there enough shower gel, shampoo and conditioner and are the bottles clean and working well?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Female Changing Room
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Time
Changing Areas
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Are the housekeeping team greeting and interacting with members?
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Do the housekeeping team provide a warm welcome, maintain eye contact and ask open questions about the member's day/workout?
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Are the housekeeping team well presented?
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Are the housekeeping team wearing appropriate uniform including a name badge placed on the left?
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Are the lights working?
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Are all lights and lamps working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the ambient temperature comfortable and appropriate for the changing areas?
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Is the ambient temperature in the changing areas noticeably too hot or cold?
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Are the changing areas clean and tidy?
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Are the changing areas free of rubbish and dirty towels, dust and debris and mirrors free of smears and fingerprints?
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Are the changing areas odour free?
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Are the changing areas free of unpleasant smells?
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Is the music on and appropriate for the area?
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Is the playlist appropriate for the space and playing at an appropriate volume?
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Are the TVs on and displaying the Third Space channel?
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Is the displayed marketing and signage up-to-date?
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Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?
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Are the weighing scales working?
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Are the hair dryers and straighteners working?
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Are the hair dryers and straighteners working as expected and are the appropriate attachments nearby?
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Are the swimsuit dryers clean and working?
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Are the swimsuit dryers working as expected, clean and free of bad odours?
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Are the irons clean, working and ready for use?
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Are the irons and boards working as expected, clean, refilled and ready for use with spray starch nearby?
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Are the toiletries fully stocked?
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Is there anti-perspirant, cotton buds and pads, razors, shaving foam, body lotion, make-up remover and hair-ties readily available and are the toiletries and consumables presented neatly and consistently?
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Are all lockers clean and working?
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Are all keypads, locking mechanisms and soft-close hinges working as expected and is each locker clean, free of cosmetic damage and include 2 hangers?
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Is the clock displaying the correct time?
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Are the sanitising stations fully stocked and working?
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Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Toilets
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Are the lights working?
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Are all lights working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the toilet area clean and tidy?
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Are the toilets and basins clean, mirrors free of smears and fingerprints and area free of rubbish, dust and debris?
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Are the toilets odour free?
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Are the toilets free of unpleasant smells?
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Are the hand dryers working?
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Is the toilet paper fully stocked?
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Are the hand towels fully stocked?
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Are the toiletries fully stocked and well presented?
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Is there enough hand soap and lotion and are the bottles clean and working well?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Showers
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Are the lights working?
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Are all lights working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.
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Are the showers clean?
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Are the shower cubicles and shower heads free of grime, mould and limescale?
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Are the showers odour free?
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Are the showers free of unpleasant smells?
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Is there hot water available?
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Is there hot water available in each shower and do the temperature controls respond appropriately?
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Are the toiletries fully stocked and well presented?
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Is there enough shower gel, shampoo and conditioner and are the bottles clean and working well?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Pool
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Time
Pool
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Are the lights working?
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Are all lights working with no flickering or dead bulbs or LEDs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the ambient temperature comfortable and appropriate for the poolside?
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Is the ambient temperature on poolside noticeably too hot or cold?
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Is the poolside clean and tidy?
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Is the poolside free of rubbish and dirty towels, grime, mould, limescale and large pools of water?
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Is the pool water temperature comfortable for swimming?
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Are the pool accessories arranged neatly?
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Is the displayed marketing and signage up-to-date?
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Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?
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Is the clock displaying the correct time?
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Is the lap timer working and displaying the correct time?
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Is the drinking water tap clean and working?
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Is the drinking water tap functioning as expected and is the sink area clean and free of rubbish and spills?
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Are the sanitising stations fully stocked and working?
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Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Showers
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Are the showers clean?
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Is the shower area and shower heads free of grime, mould and limescale?
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Is there hot water available?
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Is there hot water available from each shower and do the temperature controls respond appropriately?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Sauna
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Are the lights working?
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Are all lights working with no flickering or dead bulbs or LEDs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the sauna at the correct temperature?
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Is the sauna temperature 90 °C or above?
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Is the sauna clean?
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Is the sauna free of rubbish and debris and is the glazing free of smears and fingerprints?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Steam Room
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Are the lights working?
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Are all lights working with no flickering or dead bulbs or LEDs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the steam room at the correct temperature and producing an appropriate amount of steam?
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Is the steam room clean?
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Is the steam room free of rubbish and debris and is the glazing free of smears and fingerprints?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Accessible WC
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Are the lights working?
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Are all lights working with no flickering or dead bulbs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the WC clean and tidy?
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Is the toilet and basin clean, mirror free of smears and fingerprints and WC free of rubbish, dust and debris? Is the shower area and shower head free of grime, mould and limescale?
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Is the WC odour free?
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Is the WC free of unpleasant smells?
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Is the toilet paper fully stocked?
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Are the hand towels fully stocked?
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Are the toiletries fully stocked and well presented?
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Is there enough hand soap, hand lotion, shower gel, shampoo and conditioner and are the bottles clean and working well?
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Are all lockers clean and working?
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Are all keypads, locking mechanisms and soft-close hinges working as expected and is each locker clean, free of cosmetic damage and include 2 hangers?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Gym Floor
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Time
Gym Floor
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Are the lights working?
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Are all lights and lamps working with no flickering or dead bulbs or LEDs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the ambient temperature comfortable and appropriate for the area?
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Is the ambient temperature on the gym floor noticeably too hot or cold?
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Is the gym floor clean and tidy?
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Is the gym floor free of rubbish and dirty towels, dust and debris and mirrors free of smears and fingerprints?
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Is the equipment presented neatly?
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Are the dumbbells, kettlebells, plates and other equipment presented neatly on the shelving units, racks and benches?
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Is all fitness equipment working?
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Does the cardio and resistance equipment and all other equipment function as expected without damage?
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Is the music on and appropriate for the area?
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Is the playlist appropriate for the space and playing at an appropriate volume?
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Is the displayed marketing and signage up-to-date?
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Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?
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Are the sweat towels fully stocked?
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Are the sweat towels fully stocked and presented neatly?
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Is the drinking water tap clean and working?
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Is the drinking water tap functioning as expected and is the sink area clean and free of rubbish and spills?
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Are the clocks displaying the correct time?
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Are the sanitising stations fully stocked and working?
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Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Rig
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Are the lights working?
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Are all lights and lamps working with no flickering or dead bulbs or LEDs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the rig area clean and tidy?
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Is the rig area free of rubbish and dirty towels, dust and debris and mirrors free of smears and fingerprints?
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Is the equipment presented neatly?
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Are the dumbbells, kettlebells, plates and other equipment presented neatly on the shelving units, racks and benches?
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Is all fitness equipment working?
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Does the rig equipment function as expected without damage?
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Are the TVs on and displaying the Myzone channel?
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Is the displayed marketing and signage up-to-date?
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Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?
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Is the drinking water tap clean and working?
-
Is the drinking water tap functioning as expected and is the sink area clean and free of rubbish and spills?
-
Is the clock displaying the correct time?
-
Are the sanitising stations fully stocked and working?
-
Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?
-
Are there any maintenance issues to report?
-
Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Fitness Desk
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Are the fitness team greeting and interacting with members?
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Do the fitness team provide a warm welcome, maintain eye contact and ask open questions about the member's day/workout?
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Are the fitness team well presented?
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Are the fitness team wearing appropriate uniform including a name badge placed on the left?
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Is the fitness desk clean and tidy?
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Is the fitness desk free of dust and debris and clutter free with no unnecessary items on the desk?
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Is the TV on and displaying the Third Space channel?
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Is the displayed marketing and signage up-to-date?
-
Is any marketing material displayed in date and relevant to club promotions/events and do any member notices displayed follow Third Space's branding?
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Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?
Cycle Studio
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Time
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Are the lights working?
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Are all lights working with no flickering or dead bulbs or LEDs? Please choose 'No' if 2 or more bulbs need replacing.
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Is the ambient temperature comfortable and appropriate for the upcoming class?
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Is the ambient temperature in this studio noticeably too hot or cold for a cycle class?
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Is the AirMax unit on and working?
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Is the AirMax unit functioning as expected and free of dust?
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Is the studio clean?
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Is the studio free of rubbish, dust and debris and mirrors free of smears and fingerprints?
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Are the bikes reset to default position and do they each have a sweat towel?
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Are the handlebars and seats down and does each bike have a sweat towel placed consistently?
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Is the instructor control panel on and working?
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Does the instructor control panel respond appropriately and alter the lighting state, volume and TV input as expected?
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Are the TV screens working?
-
Is the sound system working?
-
Is the sound system functioning as expected with high sound quality?
-
Are the sanitising stations fully stocked and working?
-
Do the hand sanitiser dispensers function as expected and are the sanitising wipes fully stocked?
-
Are there any maintenance issues to report?
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Is there any damage to furniture, fixtures or fittings?
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Are there any other issues to report or improvements to suggest?