FACILITY OPERATIONS ASSESSMENT

Information

Presentation & Functionality

Overall Cleanliness of Exterior is Acceptable. The lot clear of trash and garbage cans are tended to. Landscaping an parking lot are in good condition.
Overall cleanliness of the locker rooms is above average. (very clean for the time of day during the audit)
Less than 10 lockers out of order
Overall Cleanliness of the fitness Floor is Acceptable.
Less than 1-2 Out of Order signs are present on the Fitness Floor.
Overall Cleanliness of hallways, gym, stairwell and common areas is Acceptable.
Assets, furniture, carpet, tile, millwork etc. is meeting brand standards.
Proper HVAC function is evident throughout the entire club. No issues with tempertature, humidity, odors etc.
Cleaning Equipment (Tennant, Taski, Ninja, Vacuums, Clipper, Compuss etc.) are 100% functional. If they are not working, there is a plan in place to have them repaired.
Action Item(s) for follow thru:
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There is great communication in person and/or over the walkie talkies.
The FODH is engaged, positive and creating a great culture for the Team Members. Does it feel like a fun environment to work in.
Team Members have good energy and are friendly. They are engaging, positive, fun and interactive. They display the 5ft rule.
Uniform & Style Guide Adherence.
Action Item(s) for follow thru:
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Department head walk thrus is being completed every day with evidence of it.
There is evidence of hourly updates by Ops Management OR the front line Team Members.
Daily Core Checklist and Daily Priority Tasks are being completed and assessed for completion. There are accurate assessments and signatures from management team after reviewing the work.
Sidekick is adjusted and accurate to the club. It is being actively assigned to them members.
Overnight Checklists are adjusted and accurate specific to your club.
Engineer and GM walk thrus are being completed with evidence of them.
Action item(s) for follow thru:
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R&M calculator is up to date and accurate.
A robust R&M list of 200-plus items is present on the planning tool. There is evidence of planning and assigning them to a month while maintaining budget concerns.
Planning and projecting to hit budget for the month and for the quarter.
Action item(s) for follow thru:
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SOP scheduling Matrix is present an completed.
A good schedule is presented that meets the clubs needs according to budget.
The SOP payroll tracker is being used and the club is projecting to hit budget for the month and quarter.
Action item(s) for follow thru:
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Proof of quality items being identified with detail descriptions present. There is no guessing about the issue.
Proof of quality of items necessary to ensure the clubs operation is being dissected and examined.
Proof of very good communication. There are weekly updates until completion of the task.
Proof of very timely completion of tasks. There should not be a lot of on-going of open work timelines.
Proof the Summit is driving the weekly business.
Proof that the GM/BA/FE/DH are all present and owning action items.
Action item(s) for follow thru: Will need to run the Summit, not the GM.
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