Brand Standards Review

What is the overall presentation of the store on first impression. Does the store reflect brand standards?

Is all of the display glass clean, both internal and external with no dust or smudge marks?

Are the toilets/showers clean and free from soap build up, soap and paper dispensers are full and bins are empty?

Are all the lights working and the ceiling free from dust and cobwebs?

Is the dining area clean with no trays left on tables, floors are clean and bins are empty?

Does all lighting have appropriate covers?

Are the menu boards ,signage and POS clean and backlit?

Are the menu boards to planogram?

Are all areas visible to the customer clean, tidy, and free from clutter?

Is there hand sanitisor available for customer use?

Are all of the condiments and napkins tidy and full?

Are the counter tops and POS material clean and free from clutter?

Is all glass display cabinet clean inside & outside and free of marks and streaks?

Is the hot Baine display full, clean, all heat lights working and all products in display are labelled with approved labels?

Is the cold cabinet full, clean all lights working and products labelled with approved labels?

Is the ambient display full, lights working clean, and products labelled with approved labels?

All products on display approved products?

Are the correct offerings available for the time of day?

Is behind the shop counter tidy and free from clutter?

Are scales, boards and prep benches being sanitised after each use or when not busy?

Are the cutting boards clean and in good condition?

Are utensils being held in sanitised water that is changed every 4 hours?

Is there an acceptable range of products on display? (Grab & Go confectionary)

Is the store free of handwritten signage and labels?

Are the drink fridges full and front faced?

Is the drinks fridge clean?

Is the coke fridge to planogram?

Are sandwich press and microwaves cleaned inside and out?

Is the floor clean and free from crack tiles?

Is the current promotion on display?

Does the store do any Local Area promotions?

Are staff looking to acknowledge every customer that approaches the store?

Are staff friendly and greeting customers in a warm friendly tone?

Are staff taking names for orders?

Are staff suggestive/upselling?

Are staff checking orders and communicating as a team?

Are customer orders being packed in a fast and accurate manner?

Are staff giving a friendly farewell and clear instructions on where to pick order up from?

Are meals served within 6 minutes?

Is there Eftpos installed?

Is there an adequate amount of food preparation to drive sales

Is the crackle cooked and presented as per the menu manual?

Is the meat being carved correctly?

Does the gravy look appealing and within temperature range?

Are all fried products look appealing and within temperature range?

Are all meals prepared and presented as per menu manual?

Are all cold bain products look appealing and within temperature range?

Is all food product being prepared as per brand procedures?

Is all open product stored in a clean, labelled airtight container?

Is all stock brand approved?

Are the smoothies, thick-shakes, milkshakes, iced drinks being prepared and presented as per the menu manual?

Are all coffees/hot chocolates being made as per procedure?

Are the Chai Lattes being made as per procedure?

Are the correct shots being used for the size and strength of the coffee?

Is the coffee extraction time correct?

Is the thermometer being used when silking the milk?

Is the milk temperature and texture correct?

Is the steam wand cleaned and purged after every use?

Are the coffee beans ground on demand?

Is the overall presentation of the floors, prep areas and sinks in line with brand standards?

Is the prep bench clean and well organised?

Is the tomato slicer clean with no mould or build up present?

Is the catering trolley clean?

Is all lights working with covers and free from dust?

Is the cooking equipment and surrounding area kept clean with no carbon build up?

Are the ovens and seals clean and in good condition with no splits or cracks?

Are the grill and stove top clean and in good working order?

Are the fryers clean and in good working order?

Is the fryer oil filtered every second day?

Is the canopy and hood kept clean with no build up or food matter?

Are the floors clean and in good condition including behind and underneath equipment?

Are the benches kept clean and organised?

Is the burger bar thoroughly clean with no build up of food matter or dust on the motor?

Are the burger bar seals clean and in good condition with no splits or cracks?

Are sauce bottles kept clean and sanitised with no dried sauce on the lids?

Are microwaves working, clean and good condition?

Are bins clean inside and out?

Are the air-conditioning units clean and in good working order with no dust build up?

Are the walls and splashbacks kept clean and in good condition, with no peeling paint, scuff marks or cobwebs?

Are the ceilings cleaned and undamaged?

Are the skirting boards kept clean with no build up of dust or grime?

Is the dishwasher clean and descaled?

Are the pipes free of build up grime?

Are the wall tiles clean? Is the silicone in good condition not peeling or mouldy?

Are the sink holes clean and free from build up?

After removing the drain cover, are the drains free from build up an grime?

Are utensils being sanitised water that is being changed every 4 hours?

Are the cool room walls and shelves clean and in good condition?

Do the cool room lights work?

Are the cool room seals clean and in good condition with no splits or cracks?

Is the cold room floor clean including edges and under shelving?

Are the cool room motors in good condition and free from mould, dust or ice build up?

Are the freezer room walls and shelves clean and in good condition?

Do the freezer lights work?

Are the freezer room seals clean and in good condition with no splits or cracks?

Are the freezer room motors in good condition and free from mould, dust or ice build up?

Is soap and paper towel available at hand washing station?

Are all staff washing their hands regularly?

Are gloves being worn or tongs used to handle food?

Is the temperature book maintained?

Is the temperature of the baine above 60 degrees?

Is the current day dot system in use as per brand requirements?

Are all products in the cold cabinet day dotted, rotated and within shelf life?

Are all cooked and raw products covered, held separately, day dotted and rotated?

Are all products in the coolroom covered, day dotted and within shelf life?

Are different chopping boards and knives being used to carve meat products?

Are all take home meals temperature checked before being handed out?

Is the meat moist and appealing and within the correct temperature range?

Are timers in use when cooking products?

Are products kept in the hot cabinet being held no longer than four hours?

Are all food storage containers food safe containers clean and in good condition with no cracks or chips?

Is all high risk food being stored correctly and not left out at room temperature?

Are all products in the prep fridge day dotted, rotated and within shelf life?

Are the eggs being stored in the cool room with only enough left out for a 2 hour period?

Is all raw product covered and stored on the bottom shelf in cool room?

Is all stock stored correctly and not on the cool room floor?

Is all stock stored correctly and not on the freezer room floor?

Are there a minimum of two Food Safety Supervisors? (certificates available to view)

Are all chemicals being stored safely away from food?

Are the manuals in store, Manager's handbook, Menu, Operations Manual?

Is the store open during all core hours?

Are the rostered staff levels adequate for trade?

Are staff training records up to date?

Are there staff rosters on display?

Are payslips provided to staff? (ask a team member)

Has the franchisee provided a current P&L statement?

Are all team members wearing the approved CTC uniform? (shirt, hat, name badge)

Are all team members wearing either black hemmed pants or a black skirt that sits below the knee?

Are all staff wearing black leather non-slip shoes that are in good condition?

Are all staff wearing only approved jewelery?

Are all staff free of nail polish or gel nails?

If make-up is being worn is it worn natural and kept to a minimum?

Is long hair restrained in a plait or a bun?

Is the Workplace Safety Policy on display?

Have 50 % of all staff completed food safety training?

Has the latest pest control report been sighted?

Is the Food Business Licence current and on display?

Is the Business Registration current and on display?

is the store free from steel wool?

Are all chemicals being stored away safely from the customer?

Is a step ladder available to reach high shelves?

Are fire blankets and extinguishers available and within service dates?

Is there a fire evacuation chart on display?

Do staff know what to do in the event of a fire?

Are all power cords and power points free from damage?

Does all equipment have current test and tag?

Are the chemical MSDS charts current and on display?

Are all core, brand compliant chemicals in use?

Is there a slippery when wet sign available and in good condition?

Are industrial grill brushes in use?

Are knives and blades being used and stored in a safe manner?

Are heat gloves available and being used?

Is there a fully stocked First Aid Kit available?

Are all heavy items stored correctly on the storage shelves?

Is all cleaning equipment clean and in good condition? (mops, brooms, buckets)

Is the store free from OH&S issues?

Is there security in the stock room?

Is the cash draw skimming being practised?

Are the general security procedures in the store adequate?

Is the key register current?

Are staff aware what to do if there is an armed hold up?

Is the back door closed and locked?

Is there a safe installed?

Are incident reports available in store and staff aware how and when to use them?

Are Emergency contacts on display? (Police, fire, ambulance, security, Franchisee, Area Manager, Centre Management)

Do the shift supervisors hold a First Aid Certificate?

Is all equipment in working order and free from damage?

Is there documentation of daily cleaning available?

Maintenance records available and up to date for equipment?

Invoice provided for 6 monthly clean of exhaust filters

Are the extraction filters cleaned or replaced regularly and has an invoice been provided?

Has the invoice for last coffee machine service been provided?

Are group handles stored as per procedure?

Is the grinder clean and free from internal build up?

Have the ovens been serviced within a 6 month period?

Is the cleaning equipment clean and in good working order? (mops, brooms, Buckets)