Information
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SIN
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Conducted on
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Greet the guest...<br><br>Smiles and greets the guest with eye contact and a warm smile. Escorts guest to the Front Desk if possible.
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Uses the guests name...<br><br>Uses the guests name at least twice.
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Establishes the guests needs...<br><br>Responds to quese. Uses value added statements.
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Confirms key information...<br><br>Confirms # nights, type of room, room package, discreetly identifies rate and room number, and confirms pre arrival requests.
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Guest recognition...<br><br>Recognizes elite status or offers MRW enrollment.
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Method of Payment<br><br>Secures method of payment. If debit card explains correct process
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Property information <br><br>Asks about parking and explains procedures
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Sincere Closing...<br><br>Offers assistance and thanks the guest for choosing Marriott, smiles, and makes eye contact
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BONUS<br><br>Made it Brilliant
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Details
