Information

  • SIN

  • Conducted on

  • Greet the guest...<br><br>Smiles and greets the guest with eye contact and a warm smile. Escorts guest to the Front Desk if possible.

  • Uses the guests name...<br><br>Uses the guests name at least twice.

  • Establishes the guests needs...<br><br>Responds to quese. Uses value added statements.

  • Confirms key information...<br><br>Confirms # nights, type of room, room package, discreetly identifies rate and room number, and confirms pre arrival requests.

  • Guest recognition...<br><br>Recognizes elite status or offers MRW enrollment.

  • Method of Payment<br><br>Secures method of payment. If debit card explains correct process

  • Property information <br><br>Asks about parking and explains procedures

  • Sincere Closing...<br><br>Offers assistance and thanks the guest for choosing Marriott, smiles, and makes eye contact

  • BONUS<br><br>Made it Brilliant

  • Details

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