Audit
Enter Associate name(s)
If standing in a queue, an attempt to acknowledge the guest was made in a timely manner
Warm welcome/greeting provided
Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
Well-groomed and professional, wearing a uniform
Uniform, name tag and Sheraton pride pin meets standard
Guest name used during the experience, when known
Craft Beer selection meets brand standard
Sheraton Selects meets brand standard (US/CAN, CALA, EUR, MEA)
Premium bar snacks meet brand standard
Further assistance offered to the guest
Warm and sincere closing offered and appreciation demonstrated
The overall experience met guest expectations and was free of negative detractors
Lounge/Bar Service Area/Equipment - Cleanliness
Lounge/Bar Service Area/Equipment - Condition
Lounge Cleanliness - Floor
Lounge Condition - Floor
Lounge Cleanliness - Wall/Doors/Ceiling/Windows/Treatments
Lounge Cleanliness - Furniture/Equipment/Décor Items
Lounge Condition - Furniture/Equipment/Décor Items
Enter Associate name(s)
Telephone – Warm welcome/greeting provided
Telephone - Telephone etiquette meets standard
Telephone - Guest name used during the experience, when known
Telephone - Further assistance offered to the guest
Telephone - Warm and sincere closing offered and appreciation demonstrated
Telephone - The overall experience met guest expectations and was free of negative detractors
Delivery - Room delivery announcement meets standard
Delivery - Warm welcome/greeting provided
Delivery - Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
Delivery - Well-groomed and professional, wearing a uniform
Delivery - Well-groomed and professional, wearing a uniform
Uniform, name tag and Sheraton pride pin meets standard
Delivery - Guest name used during the experience, when known
In-Room Dining meal periods meet standard
Automatically applied in-room dining gratuity/service charges meet standards
Delivery - Further assistance offered to the guest
Delivery - Warm and sincere closing offered and appreciation demonstrated
Delivery - The overall experience met guest expectations and was free of negative detractors
Enter Associate name(s)
Warm welcome/greeting provided
Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
Well-groomed and professional, wearing a uniform
Uniform, name tag and Sheraton pride pin meets standard
Guest name used during the experience, when known
Further assistance offered to the guest
Warm and sincere closing offered and appreciation demonstrated
Sheraton Club Lounge amenities meet standards
Sheraton Club day time Food and Beverage service meets standard
Sheraton Club evening Food and Beverage service meets standard
The overall experience met guest expectations and was free of negative detractors
Concierge Lounge Cleanliness - Floor
Concierge Lounge Condition - Floor
Concierge Lounge Cleanliness - Walls/Doors/Ceiling/Windows/Treatments
Concierge Lounge Condition - Walls/Doors/Ceiling/Windows/Treatments
Concierge Lounge Cleanliness - Furniture/Equipment/Décor Items/ Signage
Concierge Lounge Condition - Furniture/Equipment/Décor Items/ Signage
Enter Associate name(s)
Host/Hostess - If standing in a queue, an attempt to acknowledge the guest was made in a timely manner
Host/Hostess - Warm welcome/greeting provided
Host/Hostess - Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
Host/Hostess - Well-groomed and professional, wearing a uniform
Uniform, name tag and Sheraton pride pin meets standard
Host/Hostess - Guest name used during the experience, when known
Host/Hostess - Further assistance offered to the guest
Host/Hostess - Warm and sincere closing offered and appreciation demonstrated
Host/Hostess - The overall experience met guest expectations and was free of negative detractors
Server - Warm welcome/greeting provided
Server - Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
Server - Well-groomed and professional, wearing a uniform
Server - Uniform, name tag and Sheraton pride pin meets standard
Audible music in restaurant
Signature Breakfast program is offered (EUR, MEA)
Table Service meets standard
Check presentation meets brand standard
Server - Guest name used during the experience, when known
Server - Further assistance offered to the guest
Server - Warm and sincere closing offered and appreciation demonstrated
Server - The overall experience met guest expectations and was free of negative detractors
Restaurant Buffet Area and Equipment - Cleanliness
Restaurant Buffet Area and Equipment - Condition
Dining Area Cleanliness - Floor
Dining Area Condition - Floor
Dining Area Cleanliness - Walls/Doors/Ceiling/ Windows/Treatments
Dining Area Condition - Walls/Doors/Ceiling/ Windows/Treatments
Dining Area Cleanliness - Furniture/ Equipment/Décor Items
