BSA 2017 - Sheraton | HSKP

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2017 BSA - Sheraton | HSKP
Created by Parthian Yogarajah | IT Manager | Sheraton Gateway Toronto

General Guestroom

Laundry/Dry Cleaning Service available at least 5 days
Make a Green Choice Collateral meets standard
Guestroom recycling meets brand standard

Guestroom

Guestroom 1 (QA required 3 rooms)

Guest Room 1 (Enter guest room#)
Smoke detector functional External Notes: Smoke detector functional Mark N/A if any of the following: No mechanism to test Smoke detector will activate the total hotel alarm system if tested Check that smoke detector is present Ask if testing the smoke detector will activate the hotel alarm system: If YES, DO NOT TEST - Mark N/A If NO, continue testing and push test button, listen for the alert NOTE: Testing may cause the hotel alarm/pre-alarm/fire panel system to activate Mark NO if any of the following: Smoke detector does not sound alarm when tested Smoke detector missing
Entry door safety features are fully functional External Notes Entry door safety features are fully functional All guest room/suite entry doors must have: Deadbolt Evacuation graphics Entry doors that open directly to the exterior/outside are not required to have evacuation graphics posted Secondary locking device/Safety latch (e.g. chain latch, night latch, additional deadbolt) Self-closing device (must be functional, if present) View port Determine if entry door is self-closing or not Check all self-closing doors in the following manner: Attempt the following steps once for each door: Open door 90 degrees Release door Door must close and latch/lock on first attempt Engage deadbolt and secondary locking device If signage indicates presence of an automatic deadbolt, deadbolt must automatically engage Open door to ensure deadbolt and secondary locking device/Safety latch operates properly It is acceptable for an automatic deadbolt to release upon opening Look through the view port to ensure visibility Check all doors without self-closing devices in the following manner: Attempt the following steps for each door: Engage deadbolt and secondary locking device/Safety latch If automatic deadbolt present, verify deadbolt engaged Open door to ensure deadbolt and secondary locking device/Safety latch operates properly It is acceptable for an automatic deadbolt to release upon opening Look through the view port to ensure visibility/functionality It is acceptable for view port to have operational cover Mark NO if any of the above criteria is not met
Sheraton Signature bed: Presentation meets brand standard External Notes Sheraton Signature bed: Presentation meets brand standard Sheraton signature bed must meet brand specification: Duvet cover & insert Down blanket Two (2) Sheets Mattress pad/protector Mattress and boxspring/bedbase All-white bed skirt Mark NO if any of the above criteria is not met
Sheraton Signature bed: Pillows meet brand standard External Notes Sheraton Signature bed: Pillows meet brand standard Sheraton signature bed must meet brand specification: King beds: (4) King size pillows 2 feather/down stacked on top of 2 hypoallergenic Queen beds: (4) Queen size pillows 2 feather/down stacked on top of 2 hypoallergenic Double beds: (4) Standard size pillows 2 feather/down stacked on top of 2 hypoallergenic Mark NO if any of the above criteria is not met
Bedside charging meets standard External Notes Bedside charging meets standard Bedside charging must minimally include: One (1) AC power outlet One (1) USB power port Mark NO if any of the above criteria is not met
Closet meets brand standard External Notes Closet meets brand standard Mark N/A if checking an Occupied room Closet must minimally include: Hangers Six (6) open-hook hangers Four (4) hangers with clips If robe(s) is hung in closet, robe hanger(s) is in addition to number specified here One (1) laundry form One (1) laundry bag Iron Ironing board (AP, EUR, MEA, US/CAN) Iron and ironing board available upon request (CALA) One (1) luggage rack or luggage bench Two (2) pairs of slippers (AP) Closets in Suites/Club level rooms must minimally include (Does not apply to standard guestrooms in All Suite Properties All amenities listed above plus Shoe horn (CALA: Suites) Shoe mitt (EUR, MEA) One (1) pair of slippers (Suites: CALA, EUR, MEA) Mark NO if any of the above criteria is not met
Bathrobes are available per standard External Notes Bathrobes are available per standard Mark N/A if room is in US/CAN if in a standard room Bathrobe must minimally include: One (1) bathrobe is present in each guestroom (AP, EUR, MEA) Club level, Suites & SPG Preferred rooms must include: A minimum of one (1) robe per occupant (CALA, US/CAN) Suites must provide a minimum of two robes (EUR, MEA) It is acceptable for bathrobe to be located in bathroom, closet or bedroom Mark NO if any of the above criteria is not met
Complimentary Coffee and Tea program meet standard External Notes Complimentary Coffee and Tea program meet standard Mark N/A if hotel has voucher program for coffee in place (CALA, EUR, MEA) Complimentary In-room coffee/tea maker is present and located in the guestroom It is not acceptable to be located in the bathroom Complimentary coffee & Tea products must minimally meet brand specification and include: US/CAN Minimum of three (3) premium quality coffee servings Two (2) regular One (1) decaf Minimum of two (2) tea bags One (1) regular tea bag One (1) decaf CALA Minimum of two (2) premium quality coffee servings One (1) regular One (1) decaf Minimum of four (4) tea bags EUR, MEA Minimum of four (4) premium quality coffee servings Two (2) regular Two (2) decaf Minimum of six (6) tea bags One (1) decaf AP Minimum of two (2) premium quality coffee servings Minimum of four (4) tea bags ALL CONTINENTS: Coffee set up must minimally include: Condiments minimally include: Two (2) Sugar Two (2) Sugar free sweetener Two (2) Creamer (UHT milk/creamer or powder) It is acceptable for Brazil to provide creamer alternative Two (2) hot beverage stirrers Teaspoons may replace stirrers (AP, EUR, MEA) Two (2) napkins Two (2) ceramic mugs (AP, CALA, EUR, MEA) (2) To Go cups (EUR, MEA, US/CAN) If to go cups present must have lid and heat protective sleeve Mark NO if any of the above criteria is not met
Complimentary bottled water provided in guestroom meets standard External Notes Complimentary bottled water provided in guestroom meets standard Mark N/A if hotel offers minimum 75 television channels and does not offer complimentary water (US/CAN) Complimentary bottled water must minimally include: Standard rooms: Complimentary Water must minimally: One (1) bottle Placed visibly Placed on coaster indicating bottle is complimentary In all guestroom/suites (This includes standard guestrooms in all-suite properties)(US/CAN) Regions where water is not portable Two (2) additional bottles of water free of charge in the bathroom Club Level, SPG Preferred and suite rooms (does not apply to standard guestrooms in all Suite Properties) Two (2) complimentary bottles of water Placed visibly out in the guestroom Replenished daily In countries where water is not portable, a total of four (4) complimentary bottles are required Mark NO if any of the above criteria is not met
Bottled water for sale provided in guestroom meets standard External Notes Bottled water for sale provided in guestroom meets standard Mark N/A for Suites Bottled water must minimally include Standard rooms: One (1) for sale bottle of water must be present in all guestrooms (US/CAN) All for sales bottles include appropriate hang tag denoting bottle is for sale For sale bottles of water in guestroom is not priced above $5.00 USD At minimum, one (1) 'for sale' bottle of water is provided in each guestroom unless available in refreshment center or listed for sale within the 'stock-on-demand' beverage menu (CALA, EUR, MEA) All for sale bottles include appropriate hang tags denoting bottle is for sale unless they are in the refreshment center or listed on the refreshment center menu for those properties with stock on demand refreshment centers Mark NO if any of the above criteria is not met
Guestroom collateral meets standard External Notes Guestroom collateral meets standard Guestroom collateral must minimally include: Compendium holder On-Demand Amenities list "Do Not Disturb" hanger (can be electronic) Guest Services Directory In addition to the printed version, interactive guest services directory may be provided via television TV Channel Listing It is acceptable if on TV Branded pen and notepad are placed by at least one telephone Telephone pricing card Old and new collateral may not be mixed in the same guestroom Mark NO if any of the above criteria is not met
Clock/radio meets standard External Notes Clock/radio meets standard Clock/radio must minimally be: Present in each guestroom A digital clock is acceptable if property provides separate radio services through the TV/entertainment system (AP) If constant display of time, radio channels and wake up call function is available through TV, this meets the intent of the clock/radio standard (EUR, MEA) Suites must include a high-quality sound system in living/parlor area per divisional specification (Does not apply to standard guestroom in All Suite Properties) Mark NO if any of the above criteria is not met
Guestroom televisions meet standards External Notes Guestroom televisions meet standards Guestroom television must minimally be: Present 40-inch flat panel LED/LCD backlit television 48 inch upon replacement no later than January 2022 Suite guestrooms (2 days or more) additionally must minimally include: Additional television in living room/parlor 48-inch flat panel LED/LCD backlit television Mark NO if any of the above criteria is not met
TV Programming meets brand standard External Notes TV Programming meets brand standard TV Programming meets brand specification Property offers free-to-guest television channels Minimum of 75 free-to-guest channels (US) Complimentary HD programming (US/CAN) Interactive Program Guide in place (e.g. pay per view) (US/CAN) Television channel listing is displayed on-screen or available via in-room collateral Current SPGtv video is played on a continuous loop on a dedicated channel Turn-on channel must be In US/CAN or where interactive entertainment system is in place Turn-on channel is the SPG welcome channel (preferred) or TV menu selection screen/pay-per-view page Where interactive entertainment system is NOT in place Turn-on channel must be the SPG welcome channel (not applicable in China) Mark NO if any of the above criteria is not met
Guestroom telephone meets standard External Notes Guestroom telephone meets standard Guestroom telephone's must minimally include One (1) cordless or two (2) corded phones, and one phone line (AP, EUR, MEA, US/CAN) Where one (1) telephone is in place Must be cordless Speakerphone capability At bedside (if bedside is not an option, placement must be on the desk) Two (2) telephones, and one phone line (CALA) Desk phone must have speakerphone capability Voicemail must be available for all guest telephone(s) Telephone faceplate(s) is according to brand guidelines Club & Suites Club level rooms offer complimentary toll-free and local phone calls (threshold billing applies after 60 seconds) (AP, US/CAN) Suites offer complimentary toll-free and local phone calls (threshold billing applies after 60 seconds) (AP, CALA, US/CAN) Mark NO if any of the above criteria is not met
Refreshment center meets brand standard External Notes Refreshment center meets brand standard Mark N/A if refreshment center is not present (US/CAN) If present, refreshment center must minimally include/be: Either pre-stocked or stocked upon replacement (US/CAN) Refreshment Center must be pre-stocked (AP, MEA) Refreshment Center can be either pre-stocked or stocked upon guest request (CALA, EUR) Mark NO if any of the above criteria is not met
Refreshment Center amenities meet standards External Notes Refreshment Center amenities meet standards Mark N/A if refreshment center is not present (US/CAN) If present, Refreshment Center must minimally include: Two (2) Branded coasters Two (2) Napkins Two (2) Single-use stir sticks High-quality wine and bottle opener: if required per refreshment center content Two (2) Wine glasses (if wine is provided in refreshment center) (AP, CALA, EUR, MEA) Two (2) Rock glasses (AP, CALA, EUR, MEA( Two (2) Stemless wine glasses and two (2) hygienically-sealed plastic disposable cups Ice bucket and tray required to be placed in guestroom only in properties where ice machines are located on guestroom floors Mark NO if any of the above criteria is not met
Refreshment Center setup meets standard External Notes Refreshment Center setup meets standard Mark N/A if refreshment center is not present or pre-stocked (CALA, EUR, MEA, US/CAN) If present and pre-stocked, Refreshment Center offerings must minimally include: AP Water - A minimum of 2 bottles of still water and a minimum of 2 bottles of sparkling water Beer: A minimum of 2 bottles/cans Soft Drinks: A minimum of 1 bottle/can of Cola and non-cola (each) Juices: A minimum of 1 orange and 1 other juice Snacks: A minimum of 2 variety If spirits are offered, a minimum of 1 appropriate mix per spirit is required CALA, EUR, MEA Snack food items Sparkling and still water Soft drinks and juices Premium beer It is acceptable for Saudi Arabia and Kuwait to not serve alcoholic beverages US/CAN Snack food items Sparking and still water Soft drinks and juices Premium beer Mark NO if any of the above criteria is not met
Ice bucket set-up meets standard External Notes Ice bucket set-up meets standard Mark N/A if ice machine is not accessible on guest floors If ice machines present on guest floors all guestrooms must minimally have: (1) Ice bucket with plastic bag and lid (1) Tray Mark NO if any of the above criteria is not met
Guestroom beverage supplies in place meet standard (US/CAN) External Notes Guestroom beverage supplies in place meet standard (US/CAN) Mark N/A if any of the following: If refreshment center is not present Property in AP, CALA, EUR, MEA Where refreshment center is not present the following must be included: Two (2) stemless wine glasses or water glasses with coasters and Two (2) hygienically-sealed disposable plastic cups Where ice machines are present on guest floors, ice bucket and trays are in place Mark NO if any of the above criteria is not met
In-room Dining menu and door hanger are available External Notes In-room Dining menu and door hanger are available Guestroom must minimally include: A compendium insert with in-room dining options Doorknob breakfast menu Mark NO if any of the above criteria is not met
Room/Suite is free of pests
Bedroom/Bathroom Odor is neutral
Bedroom Cleanliness - Doors/Walls/Baseboards/Mirrors/Artwork
Bedroom Condition - Doors/Walls/Baseboards/Mirrors/Artwork
Bedroom Cleanliness - Ceiling
Bedroom Condition - Ceiling
Bedroom Cleanliness - Flooring/Carpet External Notes Bedroom Cleanliness - Flooring/Carpet Dampen a washcloth slightly To dampen cloth: Take a clean white washcloth and unfold it completely With sink stopper engaged, fill sink with 1 inch of water Let water drain completely out of sink Use open clean white washcloth to dry sink Washcloth should be only slightly damp Fold washcloth into quarters Ensure all the drapes/blackouts are opened and all lights are turned on To complete carpet test/hard surface floor test: Position yourself in a high traffic area away from the main entry Place your back towards the window/sliding glass door Kneel and with medium pressure take 5 swipes 12 inches long in same area with a back and forth motion While kneeling, hold washcloth at arm's length to evaluate washcloth It is acceptable for carpet dyes/colors transfer on washcloth if it is the only item clearly visible (e.g. dirt is not present) You must use a separate clean, white, dry washcloth for each room/suite Check underneath the beds (if applicable) Check carpet, carpet base, hard surface floor and transition strip Mark NO if any of the following: Any cleanliness issues Dirt is clearly visible on the washcloth
Bedroom Condition - Flooring/Carpet
Bedroom Cleanliness - Closet Area/Ironing Board/Iron/Safe
Bedroom Condition - Closet Area/Ironing Board/Iron/Safe
Bedroom Cleanliness - Coffee Set Up/Ice Bucket/Trays/Accessories/Refrigerator/ Microwave/Mini Bar/Wet Bar
Bedroom Condition - Coffee Set Up/Ice Bucket/Trays/Accessories/Refrigerator/ Microwave/Mini Bar/Wet Bar
Bedroom Cleanliness - Case Goods - Dresser/Nightstands/End Coffee Tables
Bedroom Condition - Case Goods - Dresser/Nightstands/End Coffee Tables
Bedroom Cleanliness - Telephone/Clock/Audio Equipment/Television(s)/Remote Control/Collateral
Bedroom Condition - Telephone/Clock/Audio Equipment/Television(s)/Remote Control/Collateral
Bedroom Cleanliness - Desk/Desk Chair/Trashcan(s)
Bedroom Condition - Desk/Desk Chair/Trashcan(s)
Bedroom Cleanliness - Upholstered Furniture (Chairs/Ottoman/Sofa)
Bedroom Condition - Upholstered Furniture (Chairs/Ottoman/Sofa)
Bedroom Cleanliness - Lamps/Lighting
Bedroom Condition - Lamps/Lighting
Bedroom Cleanliness - Windows/Window Treatments
Bedroom Condition - Windows/Window Treatments
Bedroom Cleanliness - HVAC/Ventilation External Notes Bedroom Cleanliness - HVAC/Ventilation In rooms with multiple PTAC/HVAC units, select (1)PTAC/HVAC unit to evaluate Check controls, control cover, filter, sides, top and vents Mark NO if any cleanliness issues are noted
Bedroom Condition - HVAC/Ventilation External Notes Bedroom Condition - HVAC/Ventilation Turn on the PTAC or adjust the HVAC unit thermostat and check that the following settings are operational and quiet: Low and high heat Low and high cool Fan only Ask an associate to remove the cover of the PTAC unit or gain access to the HVAC (if accessible) and check the following: Coils appear to be free of dust and soil build-up Drain pan free of mildew Filter has minimal dust build-up Condenser, fins and coils are free of ice build-up It is acceptable for: Pleated filters to have less than 1/4" build-up in crevasse Screen filters to have 80% or less of surface area covered HVAC closets/areas must be kept clean and in good condition Check controls, control cover, sides, tops and vents Mark NO if any of the following: All settings or unit not operational Condition issues
Bedroom Cleanliness - Balcony/Patio Furniture/Area
Bedroom Condition - Balcony/Patio Furniture/Area
Bedroom Cleanliness - Headboard/Bed Frame/Mattress/Box spring
Bedroom Condition - Headboard/Bed Frame/Mattress/Box spring
Bedroom Cleanliness - Bedding/Linens/Pillows/Shams/Coverlets/Free of Wrinkles
Bedroom Condition - Bedding/Linens/Pillows/Shams/Coverlets

Bathroom

Bathroom amenities meets standard External Notes Bathroom amenities meets standard Bathroom amenities minimally include: Free-standing hair dryer Wastebasket No plastic bag lines (AP, CALA, US/CAN) Soap dish Facial tissue Tissue box cover Toilet tissue Two water glasses on coasters or glass caps (AP, CALA, EUR, MEA) Club Level rooms & Suites (All-Suite properties - does not apply to standard guestrooms) Magnifying make-up/shaving mirror Premium hair dryer meets brand specification
Glasses meet standards (US/CAN) External Notes Glasses meet standards (US/CAN) Mark N/A if property is in AP, CALA, EUR, MEA Bathroom area must minimally include: (4) Glasses Two (2) hygienically-sealed disposable plastic cups Two (2) water glasses with coasters Mark NO if any of the above criteria is not met
Branded bath amenities meets standard External Notes Branded bath amenities meets standard Bath amenity product line must be either: (US/CAN, CALA, EUR, MEA) Shine or It is acceptable for Argentina, Brazil, Venezuela and Ecuador to use alternative to Shine Refreshed amenity line (Le Grand Bain) It is acceptable for Argentina, Brazil, Venezuela and Ecuador to use alternative to Le Grand Bain Sine and Le Grand Bain bath amenities may not me mixed in the same guestroom (CALA, US/CAN) All Continents Standard room amenities must minimally include: Shampoo Conditioner Body lotion One (1) Body wash (AP, EUR, MEA) One (1) Bar of soap (AP, EUR, MEA) Two (2) Bars of soap (CALA, US/CAN) Resorts must minimally include the following additional bathroom amenities: Body wash Body scrub Club Level, Suites & SPG Preferred guestrooms must minimally include the following additional amenities (Does not apply to standard guestrooms in All Suites Properties): Body wash Vanity Pack Mouthwash (Suites only) Shaving kit (Club and Suite only). Note: Shave cream only acceptable (US/CAN) Shower cap (Club and Suite only - EUR, MEA) Make-up remover (Europe - Club & Suite only) Mark NO if any of the above criteria is not met
Bath terry meets standard External Notes Bath terry meets standard Bath terry must minimally be/include: Single Bed: One (1) bath mat Two (2) large bath towels Two (2) hand towels Two (2) wash clothes One (1) bath sheet (US/CAN; Suites/Club AP) Two beds One (1) bath mat Three (3) large bath towels Three (3) hand towels Three (3) wash clothes One (1) bath sheet (US/CAN; Suites/Club AP) Old and new terry specification may not be mixed in the same guestroom Mark NO if any of the above criteria is not met
Bathroom Cleanliness - Doors/Walls/Baseboards
Bathroom Condition - Doors/Walls/Baseboards
Bathroom Cleanliness - Ceiling
Bathroom Condition - Ceiling
Bathroom Cleanliness - Floor
Bathroom Condition - Floor
Bathroom Cleanliness - Sink/Counter/Shelves/Faucets
Bathroom Condition - Sink/Counter/Shelves/Faucets
Bathroom Cleanliness - Mirrors/Lighting/Light Fixtures
Bathroom Condition - Mirrors/Lighting/Light Fixtures
Bathroom Cleanliness - Vents/Exhaust Fans
Bathroom Condition - Vents/Exhaust Fans
Bathroom Cleanliness - Toilet
Bathroom Condition - Toilet
Bathroom Cleanliness - Fixtures (Towel Bars/Hairdryers/Amenity Tray/Waste Can/Tissue Holder/Toilet Tissue Holder)
Bathroom Condition - Fixtures (Towel Bars/Hairdryers/Amenity Tray/Waste Can/Tissue Holder/Toilet Tissue Holder)
Bathroom Cleanliness - Linens/Terry
Bathroom Condition - Linens/Terry
Bathroom Condition - Shower Curtain/Shower Doors/Shower Rod
Bathroom Cleanliness - Shower Curtain/Shower Doors/Shower Rod
Bathroom Cleanliness - Bathtub/Shower Enclosures/Plumbing Fixtures
Bathroom Condition - Bathtub/Shower Enclosures/Plumbing Fixtures

Public Restrooms

All public restrooms amenities meet standard and are fully stocked External Notes All public restrooms amenities meet standard and are fully stocked Mark N/A if any of the following: All public restrooms are under complete renovation and not available for guest use Hotel does not have public restrooms Public restroom amenities must minimally include: Soap dispenser Hand towels and/or hair dryers Toilet paper Safety-type ashtray, where smoking is allowed Wastebasket Facial tissue Amenities must be fully stocked Mark NO if any of the above criteria is not met
Public Restrooms Cleanliness - Floor
Public Restrooms Condition - Floor
Public Restrooms Cleanliness - Walls/Doors/Ceiling/Vents/Lighting/Partitions
Public Restrooms Condition - Walls/Doors/Ceiling/Vents/Lighting/Partitions
Public Restrooms Cleanliness - Toilets/Urinals
Public Restrooms Condition - Toilets/Urinals
Public Restrooms Cleanliness - Sinks/Vanity/Mirrors
Public Restrooms Condition - Sinks/Vanity/Mirrors
Public Restrooms Cleanliness - Furniture/Equipment/Décor Items
Public Restrooms Condition - Furniture/Equipment/Décor Items

Elevator

Elevators Cleanliness - General
Elevators Condition - General

Corridors

Corridors/Stairways Cleanliness - Floor
Corridors/Stairways Condition - Floor
Corridors/Stairways Cleanliness - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments
Corridors/Stairways Condition - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments
Corridors/Stairways Cleanliness - Furniture/Equipment/Décor Items
Corridors/Stairways Condition - Furniture/Equipment/Décor Items

BSA 2017 - Sheraton | HSKP

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General Guestroom

Guestroom

Guestroom 1 (QA required 3 rooms)

Bathroom

Public Restrooms

Elevator

Corridors

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BSA 2017 - Sheraton | HSKP

Free BSA 2017 - Sheraton | HSKP Checklist

Go digital today!

Convert your paper checklists into digital forms

General Guestroom

Guestroom

Guestroom 1 (QA required 3 rooms)

Bathroom

Public Restrooms

Elevator

Corridors

Related checklists