Car-X Technical Support Call - Problem Vehicle

• Conducted on

  Date

• Franchisee

  Select

• Market

  Select

• Prepared by

Technical Support Problem Vehicle Call

• Manager

  Select

• Manager

• Technical Field Trainer

  Select

• Franchise Support Manager

  Select

Vehicle Information:

• Year

  Select

• Make

  Select

• Model

• Engine Size

• Miles

• Original Complaint

• What vehicle "System" caused the technician to make a problem vehicle call?

  Select

Technicians

Tech

• Technician:

  Select

• Technician

Technical Concern

• Technician Issues

• Equipment/Tool Usage Issues?

  Yes

  No

• Select Doesn't have the tool Doesn't know how to use the tool Tool requires service and or broken

  • Doesn't have the tool
  • Doesn't know how to use the tool
  • Tool requires service and or broken

• Has Technician had training on this system?

  Yes

  No

  N/A

Root Cause Evaluation:

• Didn’t follow/or understand directions

  Yes

  No

• Can’t use wiring diagrams

  Yes

  No

• Doesn’t understand system

  Yes

  No

• Used wrong tools

  Yes

  No

• Was the Right Technician assigned to the repair?

  Yes

  No

  N/A

• Technical Trainer’s Summary:

• Image

  Media

• Trainer’s Signature

  Sign