Are catering menus current for celebration and available?
Is there a catering display present? Clean, neat?
Is there a fishbowl program in use?
Are thank you cards available?
Have thank you cards been sent? Last date sent?
Has the CC buzzed this week?
Is cafe meeting sales plan?
Is there an action plan in place if sales plans are not being achieved?
Is there the catering manual current and up to date?
Is customer tracking current?
Are buzz logs current?
Are delivery logs being used?
Are confirmation calls being made?
Are follow up calls being made?
Are last years clients recontacted each period?
Are clients being contacted if they have not ordered in 6+ weeks?
Are order forms filed by week and retained for a year?
Are invoices complete and organized according to month?
Are truck orders being placed in a timely manner?
Is there adequate assistance for daily orders?
CC fully understands catering and supplemental menus and can explain?
Are all catering packages assembled according to SBS?
Are all completed orders are labeled and stored in the walk-in?
Can the CC effectively coordinate production of multiple orders?
Can CC manage delivery schedule, all deliveries 100% on time?
Is pre-staging complete?
Are pan-up adjustments completed daily?
Is all catering packaging available?
Is CC in correct uniform according to standard?
Is out going phone message current?
Is the phone answered in less than 3 rings?
Are all catering order forms filled out completely?
Are we suggestive selling?
Are credit card numbers being removed at the end of each day?