Central 5 Customer Journey

• Name & Tech Number of Engineer

• Team:

• Team Manager:

Customer Journey

• Visit Type:

  Select Classic install Classic Service Classic Move Home Q 2tb service Q 2tb Install Q 1tb Service Q 1tb Install De-install

  • Classic install
  • Classic Service
  • Classic Move Home
  • Q 2tb service
  • Q 2tb Install
  • Q 1tb Service
  • Q 1tb Install
  • De-install

• ETA Details :

  Select Spoke With customer Left Voicemail Text customer Introduced My Sky App Introduced ACE HDTV onsite Communal System BB Live

  • Spoke With customer
  • Left Voicemail
  • Text customer
  • Introduced My Sky App
  • Introduced ACE
  • HDTV onsite
  • Communal System
  • BB Live

• Job Number :

Onsite

• Safety Awareness ( Risk Assessment & Ladder Set up)

• Photos

  Media

• Escalations:

• Photos

  Media

Classic or Q set up I.E Classic screen shot latest software, changed fcons and leads & Data loggers both ends. Q Same as Classic but the Mesh screenshot and if a service before and after

• Photos

  Media

• Escalations:

• Photos

  Media

Summary of Visit

• Engineer Comments:

• Engineer Signature:

  Sign