Information
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Customer Name / Site:
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SO#:
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Conducted on:
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Prepared by
Basic Information:
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Date Scheduled:
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Summary of desired goals:
Please Complete the following questions
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Discuss with customer details of desired goals
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Provide details of discussion:
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Research has been done?
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Research release notes/engineering guidelines of all related customer equipment and applications to determine details of hardware,softwarec or changes to operational procedures. List each item and its status i.e. 3300 ~ must upgrade memory, teleworker - no change required, user must now dial 9 to get out. Etc.
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Are there changes to be made?
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Document change plan that describes what changes to be made to each piece of equipment and/or application. Include regression plan to implement in case of system system change failure.
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Has the test plan been done?
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Document a test plan procedure to test each change and overall customer goals.
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Have backups been done?
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Backup all database on customer server prior to any changes. List folder name, filename and dates of all backed up databases here.
T Care Customer
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Is this a T Care Customer?
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Yes this is a Total Care Customer, has the Service Dept been notified?
Customer implemented, tested, and approved by customer.
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What date did customer approve these changes?
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Customer contact info: Name , Phone, Ext , Email.
Abnormal Outcomes?
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Where there abnormal outcomes to be added to knowledge base?
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There were no abnormal outcomes
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List abnormal outcomes to be added to knowledgebase.
Back up all change databases and documentations of change and test plans and store on customer server. Update customer configuration sheet.
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List folder name, filename and dates of all backed up databases here include the sheet and all other documentation on the customer server.
Change Authority Submited
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To whom was the change management authority submited to?
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Submited to whom for approval?
- me
- other
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signature:
