Title Page
-
Conducted on
-
Prepared by
-
Location
-
Check-in time
-
Check out time
-
Cluster
-
Site No
-
Property No/Name
Model Operation Guest Survey
Pre Arrival
-
Precheck in link offering self check in 72 hours prior received
-
Property address and GPS PIN receved and it was accurate
-
Precheck approval/rejection email received by email instructing to take actions accordingly
-
Prearrival communication email was clear, easy to perform the steps and informative
-
Email to sign Registration card received, easily signed and submitted
-
Entire Selfcheck in experience was smooth and seemless
-
Additional Comments:
Arrival/Check-in
-
The receptionist was present, uniformed and wearing a name tag
-
Eye contact established and greeting was provided
-
Booking details were confirmed, passport scanned and returned back to me
-
Passport ID was obtained by Receptionist to verify the booking details
-
I could easily connect Public WiFi using the password available at the Reception
-
Assistance was provided with selfcheck in by Receptionist
-
Receptionist provided the tagged Unit key with Unit number on it
-
Receptionist offered luggage storage until my Unit is ready for check in
-
I was offered to scan QR code at the Reception for Welcome Letter & House Rules
-
I was briefed on how to submit my service related request during my stay
-
Receptionist looked professional and organized during the check in
-
Receptionist had good product knowledge on property and surrounding
-
Clear direction was provided by the Receptionist on how to go to my Unit
-
Check in process was smooth and seemless
-
Additional Comments:
Bell Desk / Luggage Storage & Retrieval
-
Bellman was present, uniformed and wearing name tag
-
Bellman assisted in storing my luggage and provided me with luggage tag
-
Luggage store was organized and clean
-
Bellman asked for the luggage tag to identify my luggage for retrieval
-
Entire luggage storage and retrieval experience was smooth and seemless
-
Additional Comments:
Guest Unit
-
The door bell is available & functioning
-
Unit keys are functioning easily without any issues
-
Property evacuation plan/emergency phone number is available behind the unit entrance door
-
Unit has neutral smell
-
Lights at the unit entrance functioning
-
Additional Comments:
Living Room
-
Furniture is good condition and soft furniture is clean and has fresh look
-
Lights in the living room, including the lamps are functioning
-
Airconditioner is functioning, set on +24 C, & romote control/wall thermostat is available to make adjustment
-
TV is working , remote contols are set on coffee table and TV channels are available via IPTV
-
Curtains of the Living room are clean, have crispy look and without any damage
-
WiFi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception
-
Ineternet speed was very good and worked without any issues
-
Landline phone is available with its number displayed either on the phone or on the phone plug mounted in the wall
-
I had enough electrical sockets in Living room for my gadgets
-
Cleaning of the living room done well and furniture organized accordingly
-
Iron and ironing board is available to use
-
Hairdryer is availabe and set on the TV cabinet/cabinet
-
Additional Comments:
Kitchen
-
Kitchen lights functioning well
-
All the kitchen appliances ( fridge, microwave, kettle, cooking stove, washing machine, dishwasher) are functioning well
-
Fire blanket,fire extinguisher available and has last checked date on it available
-
Kitchen is cleaned well and kitchen cabinets are comfortably organized
-
I had 2 sets of cutlery and crockery per person in the unit was set accordingly
-
I had all kitchen utentils for cooking ( 2 pots, 1 pan, 1 strainer, 1 mixing bowI, 1 oven baking tray) available
-
I had, 1 chopping board, 1 Knife set, 1 bottle opener, 1 laddle, 1 spatula and 1 mixing spoon available to use
-
I had 2 kitchen cloth and baking gloves are available to use
-
Kitchen ventilation/AC is available and functioning
-
Kitchen sink had hot and cold water available
-
I had plate rack and one dishwashing sponge set next to the sink
-
Tea/Coffee set up organized neatly and enough (6 sachet/item/guest/3 day) for each guest staying in the Unit for 3 nights
-
Garbage bin is available and clean inside & outside
-
Extra garbage bin bag is availabe under the sink to use
-
Cloth drying rack is available (not applicable if washing machine has drying option)
-
Additional Comments:
Guest Bathroom
-
Toilet door is functioning well and lockable inside
-
Toilet lights are functioning well
-
Toilet has neutral smell
-
Ventilation is functioning well without noise
-
Toilet flush is functioning well
-
Toilet bidet is functioning well
-
Two pieces of toilet roll paper available and set accordinly
-
Hot and cold water is available
-
Garbage bin is available and clean inside & outside
-
All the surfaces in the Toilet are spotlessly clean
-
Additional Comments:
Bedroom & Bedroom Bathroom
-
Bedrom door is functioning well and lockable
-
Lights are functoning well
-
Bedroom is cleaned well and has neutral smell
-
Furniture is clean and in good condition
-
Dustbin is available, clean inside & outside
-
Bed is made with fresh linen and looks clean and crispy
-
Two pillows per guest is available on the bed
-
Wardrobe is clean and set up with 10 hangers inside
-
Airconditioner is functioning, set on +24 C and romote control/wall thermostat is available to make adjustment
-
WiFi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception
-
Ineternet speed was very good and worked without any issues
-
Bedroom curtains and blackouts are available and can easily be operated
-
Additional Comments:
Bathroom
-
Bathroom door is functioning well and lockable inside<br>
-
Bathroom lights are functioning well
-
Ventilation is functioning well
-
Toilet flush is functioning well
-
Toilet bidet is functioning well<br>
-
Two pieces of toilet roll paper are available and set accordingly<br>
-
Hot and cold water is available in the sink<br>
-
Hand soap is available <br>
-
Two glasses on the vanity is available to use for tooth brush<br>
-
Two hand towles and two bath towels were set on the rack/on the bed per bedroom<br>
-
A garbage bin is available and clean inside & outside<br>
-
Shower curtain/screen is clean and spotless<br>
-
Shower gel and Shampoo is available <br>
-
Hot and cold water available with acceptable pressure <br>
-
Bathmat set comfortably to use<br>
-
All the surfaces in the bathroom are spotlessly clean<br>
-
Additional Comments:
Bathroom
-
Bathroom door is functioning well and lockable inside
-
Bathroom lights are functioning well
-
Ventilation is functioning well
-
Toilet flush is functioning well
-
Toilet bidet is functioning well
-
Two pieces of toilet roll paper available and set accordingly
-
Hot and cold water is available in the sink
-
Hand soap is available
-
Two glasses on the vanity is available to use for tooth brush
-
Two hand towles and two bath towels were set on the rack/on the bed per bedroom
-
Garbage bin is available and clean inside & outside
-
Shower curtain/screen is clean and spotless
-
Shower gel and Shampoo is available
-
Hot and cold water available with acceptable pressure
-
Bathmat set comfortably to use
-
All the surfaces in the bathroom are spotlessly clean
-
Additional Comments:
During the Stay
-
I could easily access and submit my Service related requests using Guest Console via link privided me
-
Receptionist took my Service related request professionally asking questions to determine my needs
-
My Service requests were accomplished respecting the timeframe I was given
-
My Unit cleaning was done between 918:00 without any further disturbance
-
All the Tea & Coffee amenities were replenished as per standards
-
Living room cleaned well respecting my personal items in the room
-
My bedroom and bathroom were cleaned well and set with fresh linen and towles as per standard
-
My personal items were organized without causing any disturbance
-
All my requests in within the operator's scope were accomplished during my stay without any further complication
-
Security Officer was available in the building 24/7 and ready to help
-
Public areas cleaning was maintained well
-
Additional Comments:
Departure
-
I have received departure email notification 24 hours prior to my departure
-
The depature communication email was clear and easy to follow the instruction
-
I could perform selfcheck out easily following the instructions I received
-
Unit key drop box was available to drop my unit keys in
-
Receptionist was present, uniformed and wearing name tag
-
Eye contact established and greeting was provided
-
Receptionist/Bellman assisted me with luggage storage/retrieval
-
Receptionist looked professional and organized during the check out
-
Receptionist assisted with check out and bid a warm farewell
-
Additional Comments:
Post Departure
-
I have received check out confirmation email after submitting my unit key
-
I have received Guest feedback survey to fill in
-
Additional Comments: