Model Operation Guest Survey_ Check List

• Conducted on

  Date

• Prepared by

• Location
  Address

• Check-in time

  Date

• Check out time

  Date

• Cluster

• Site No

• Property No/Name

Pre Arrival

• Precheck in link offering self check in 72 hours prior received

  Yes

  No

  N/A

• Property address and GPS PIN receved and it was accurate

  Yes

  No

  N/A

• Precheck approval/rejection email received by email instructing to take actions accordingly

  Yes

  No

  N/A

• Prearrival communication email was clear, easy to perform the steps and informative

  Yes

  No

  N/A

• Email to sign Registration card received, easily signed and submitted

  Yes

  No

  N/A

• Entire Selfcheck in experience was smooth and seemless

  Good

  Fair

  Poor

  N/A

• Additional Comments:

Arrival/Check-in

• The receptionist was present, uniformed and wearing a name tag

  Yes

  No

  N/A

• Eye contact established and greeting was provided

  Yes

  No

  N/A

• Booking details were confirmed, passport scanned and returned back to me

  Yes

  No

  N/A

• Passport ID was obtained by Receptionist to verify the booking details

  Yes

  No

  N/A

• I could easily connect Public WiFi using the password available at the Reception

  Yes

  No

  N/A

• Assistance was provided with selfcheck in by Receptionist

  Yes

  No

  N/A

• Receptionist provided the tagged Unit key with Unit number on it

  Yes

  No

  N/A

• Receptionist offered luggage storage until my Unit is ready for check in

  Yes

  No

  N/A

• I was offered to scan QR code at the Reception for Welcome Letter & House Rules

  Yes

  No

  N/A

• I was briefed on how to submit my service related request during my stay

  Yes

  No

  N/A

• Receptionist looked professional and organized during the check in

  Yes

  No

  N/A

• Receptionist had good product knowledge on property and surrounding

  Yes

  No

  N/A

• Clear direction was provided by the Receptionist on how to go to my Unit

  Yes

  No

  N/A

• Check in process was smooth and seemless

  Good

  Fair

  Poor

  N/A

• Additional Comments:

Bell Desk / Luggage Storage & Retrieval

• Bellman was present, uniformed and wearing name tag

  Yes

  No

  N/A

• Bellman assisted in storing my luggage and provided me with luggage tag

  Yes

  No

  N/A

• Luggage store was organized and clean

  Yes

  No

  N/A

• Bellman asked for the luggage tag to identify my luggage for retrieval

  Yes

  No

  N/A

• Entire luggage storage and retrieval experience was smooth and seemless

  Good

  Fair

  Poor

  N/A

• Additional Comments:

Guest Unit

• The door bell is available & functioning

  Yes

  No

  N/A

• Unit keys are functioning easily without any issues

  Yes

  No

  N/A

• Property evacuation plan/emergency phone number is available behind the unit entrance door

  Yes

  No

  N/A

• Unit has neutral smell

  Yes

  No

  N/A

• Lights at the unit entrance functioning

  Yes

  No

  N/A

• Additional Comments:

Living Room

• Furniture is good condition and soft furniture is clean and has fresh look

  Yes

  No

  N/A

• Lights in the living room, including the lamps are functioning

  Yes

  No

  N/A

• Airconditioner is functioning, set on +24 C, & romote control/wall thermostat is available to make adjustment

  Yes

  No

  N/A

• TV is working , remote contols are set on coffee table and TV channels are available via IPTV

  Yes

  No

  N/A

• Curtains of the Living room are clean, have crispy look and without any damage

  Yes

  No

  N/A

• WiFi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception

  Yes

  No

  N/A

• Ineternet speed was very good and worked without any issues

  Yes

  No

  N/A

• Landline phone is available with its number displayed either on the phone or on the phone plug mounted in the wall

  Yes

  No

  N/A

• I had enough electrical sockets in Living room for my gadgets

  Yes

  No

  N/A

• Cleaning of the living room done well and furniture organized accordingly

  Yes

  No

  N/A

• Iron and ironing board is available to use

  Yes

  No

  N/A

• Hairdryer is availabe and set on the TV cabinet/cabinet

  Yes

  No

  N/A

• Additional Comments:

Kitchen

• Kitchen lights functioning well

  Yes

  No

  N/A

• All the kitchen appliances ( fridge, microwave, kettle, cooking stove, washing machine, dishwasher) are functioning well

  Yes

  No

  N/A

• Fire blanket,fire extinguisher available and has last checked date on it available

  Yes

  No

  N/A

• Kitchen is cleaned well and kitchen cabinets are comfortably organized

  Yes

  No

  N/A

• I had 2 sets of cutlery and crockery per person in the unit was set accordingly

  Yes

  No

  N/A

• I had all kitchen utentils for cooking ( 2 pots, 1 pan, 1 strainer, 1 mixing bowI, 1 oven baking tray) available

  Yes

  No

  N/A

• I had, 1 chopping board, 1 Knife set, 1 bottle opener, 1 laddle, 1 spatula and 1 mixing spoon available to use

  Yes

  No

  N/A

• I had 2 kitchen cloth and baking gloves are available to use

  Yes

  No

  N/A

• Kitchen ventilation/AC is available and functioning

  Yes

  No

  N/A

• Kitchen sink had hot and cold water available

  Yes

  No

  N/A

• I had plate rack and one dishwashing sponge set next to the sink

  Yes

  No

  N/A

• Tea/Coffee set up organized neatly and enough (6 sachet/item/guest/3 day) for each guest staying in the Unit for 3 nights

  Yes

  No

  N/A

• Garbage bin is available and clean inside & outside

  Yes

  No

  N/A

• Extra garbage bin bag is availabe under the sink to use

  Yes

  No

  N/A

• Cloth drying rack is available (not applicable if washing machine has drying option)

  Yes

  No

  N/A

• Additional Comments:

Guest Bathroom

• Toilet door is functioning well and lockable inside

  Yes

  No

  N/A

• Toilet lights are functioning well

  Yes

  No

  N/A

• Toilet has neutral smell

  Yes

  No

  N/A

• Ventilation is functioning well without noise

  Yes

  No

  N/A

• Toilet flush is functioning well

  Yes

  No

  N/A

• Toilet bidet is functioning well

  Yes

  No

  N/A

• Two pieces of toilet roll paper available and set accordinly

  Yes

  No

  N/A

• Hot and cold water is available

  Yes

  No

  N/A

• Garbage bin is available and clean inside & outside

  Yes

  No

  N/A

• All the surfaces in the Toilet are spotlessly clean

  Yes

  No

  N/A

• Additional Comments:

Bedroom & Bedroom Bathroom

• Bedrom door is functioning well and lockable

  Yes

  No

  N/A

• Lights are functoning well

  Yes

  No

  N/A

• Bedroom is cleaned well and has neutral smell

  Yes

  No

  N/A

• Furniture is clean and in good condition

  Yes

  No

  N/A

• Dustbin is available, clean inside & outside

  Yes

  No

  N/A

• Bed is made with fresh linen and looks clean and crispy

  Yes

  No

  N/A

• Two pillows per guest is available on the bed

  Yes

  No

  N/A

• Wardrobe is clean and set up with 10 hangers inside

  Yes

  No

  N/A

• Airconditioner is functioning, set on +24 C and romote control/wall thermostat is available to make adjustment

  Yes

  No

  N/A

• WiFi coverage is available and I could easily connect using the password provided in Welcome Letter/Reception

  Yes

  No

  N/A

• Ineternet speed was very good and worked without any issues

  Yes

  No

  N/A

• Bedroom curtains and blackouts are available and can easily be operated

  Yes

  No

  N/A

• Additional Comments:

Bathroom

• Bathroom door is functioning well and lockable inside<br>

  Yes

  No

  N/A

• Bathroom lights are functioning well

  Yes

  No

  N/A

• Ventilation is functioning well

  Yes

  No

  N/A

• Toilet flush is functioning well

  Yes

  No

  N/A

• Toilet bidet is functioning well<br>

  Yes

  No

  N/A

• Two pieces of toilet roll paper are available and set accordingly<br>

  Yes

  No

  N/A

• Hot and cold water is available in the sink<br>

  Yes

  No

  N/A

• Hand soap is available <br>

  Yes

  No

  N/A

• Two glasses on the vanity is available to use for tooth brush<br>

  Yes

  No

  N/A

• Two hand towles and two bath towels were set on the rack/on the bed per bedroom<br>

  Yes

  No

  N/A

• A garbage bin is available and clean inside & outside<br>

  Yes

  No

  N/A

• Shower curtain/screen is clean and spotless<br>

  Yes

  No

  N/A

• Shower gel and Shampoo is available <br>

  Yes

  No

  N/A

• Hot and cold water available with acceptable pressure <br>

  Yes

  No

  N/A

• Bathmat set comfortably to use<br>

  Yes

  No

  N/A

• All the surfaces in the bathroom are spotlessly clean<br>

  Yes

  No

  N/A

• Additional Comments:

Bathroom

• Bathroom door is functioning well and lockable inside

  Yes

  No

  N/A

• Bathroom lights are functioning well

  Yes

  No

  N/A

• Ventilation is functioning well

  Yes

  No

  N/A

• Toilet flush is functioning well

  Yes

  No

  N/A

• Toilet bidet is functioning well

  Yes

  No

  N/A

• Two pieces of toilet roll paper available and set accordingly

  Yes

  No

  N/A

• Hot and cold water is available in the sink

  Yes

  No

  N/A

• Hand soap is available

  Yes

  No

  N/A

• Two glasses on the vanity is available to use for tooth brush

  Yes

  No

  N/A

• Two hand towles and two bath towels were set on the rack/on the bed per bedroom

  Yes

  No

  N/A

• Garbage bin is available and clean inside & outside

  Yes

  No

  N/A

• Shower curtain/screen is clean and spotless

  Yes

  No

  N/A

• Shower gel and Shampoo is available

  Yes

  No

  N/A

• Hot and cold water available with acceptable pressure

  Yes

  No

  N/A

• Bathmat set comfortably to use

  Yes

  No

  N/A

• All the surfaces in the bathroom are spotlessly clean

  Yes

  No

  N/A

• Additional Comments:

During the Stay

• I could easily access and submit my Service related requests using Guest Console via link privided me

  Yes

  No

  N/A

• Receptionist took my Service related request professionally asking questions to determine my needs

  Yes

  No

  N/A

• My Service requests were accomplished respecting the timeframe I was given

  Yes

  No

  N/A

• My Unit cleaning was done between 918:00 without any further disturbance

  Yes

  No

  N/A

• All the Tea & Coffee amenities were replenished as per standards

  Yes

  No

  N/A

• Living room cleaned well respecting my personal items in the room

  Yes

  No

  N/A

• My bedroom and bathroom were cleaned well and set with fresh linen and towles as per standard

  Yes

  No

  N/A

• My personal items were organized without causing any disturbance

  Yes

  No

  N/A

• All my requests in within the operator's scope were accomplished during my stay without any further complication

  Yes

  No

  N/A

• Security Officer was available in the building 24/7 and ready to help

  Yes

  No

  N/A

• Public areas cleaning was maintained well

  Yes

  No

  N/A

• Additional Comments:

Departure

• I have received departure email notification 24 hours prior to my departure

  Yes

  No

  N/A

• The depature communication email was clear and easy to follow the instruction

  Yes

  No

  N/A

• I could perform selfcheck out easily following the instructions I received

  Yes

  No

  N/A

• Unit key drop box was available to drop my unit keys in

  Yes

  No

  N/A

• Receptionist was present, uniformed and wearing name tag

  Yes

  No

  N/A

• Eye contact established and greeting was provided

  Yes

  No

  N/A

• Receptionist/Bellman assisted me with luggage storage/retrieval

  Yes

  No

  N/A

• Receptionist looked professional and organized during the check out

  Yes

  No

  N/A

• Receptionist assisted with check out and bid a warm farewell

  Yes

  No

  N/A

• Additional Comments:

Post Departure

• I have received check out confirmation email after submitting my unit key

  Yes

  No

  N/A

• I have received Guest feedback survey to fill in

  Yes

  No

  N/A

• Additional Comments:

• Rate your Experience from 0-5