Chick-fil-A WESTHEIMER & FONDREN

• Date & Time

  Date

• Completed by:

• MOD:

  Cassi G

  Cassy P

  Melody K

  Breann Y

  Other

• Other MOD:

STARTUP (FIRST THING)

• Check DEFERRED ORDERS for any pick up or delivery orders?

• Has the kitchen been notified of all large catering orders for today?

• Are all the condiments, plates, napkins, ice, cups etc. ready?

• All lights on, including "Occupied" switches?

• Opening gameplan w/ set up sheet and tills in place?

• Team Member assigned to coffee, tea & ice:

• Team Member assigned to lemonade:

• Team Member assigned to Icedream Machine and verification of stocking:

• Were any Team Members late to work?

  Yes

  No

• Who?

• Don't forget to remind them that they are obligated to pay for any food consumed on break today, and that their hours will be cut if they are repeatedly late.

FRONT COUNTER SETUP

• Coffee brewed, tea urns set up & filled, ice bins full?

• Both lemonade dispensers assembled, filled, with all switches TURNED ON?

• Are you SURE the REFRIGERATION switches are turned to ON for both lemonade dispensers?

  Yes

  No

  N/A

• Nozzles for Coke towers reassembled, towers turned ON?

• Icedream machine assembled, filled and ON?

DINING ROOM

• Walk through the Dining Room and evaluate the condition of the FLOOR, TABLES & CHAIRS, TRASH RECEPTACLES, HIGH CHAIRS, and CONDIMENT ISLAND.

• The dining room FLOOR:

  Select Looks GREAT Looks GOOD NOT GOOD Debris readily visible Debris visible under examination A few unmopped areas A LOT of unmopped areas DR evidently unaddressed

  • Looks GREAT
  • Looks GOOD
  • NOT GOOD
  • Debris readily visible
  • Debris visible under examination
  • A few unmopped areas
  • A LOT of unmopped areas
  • DR evidently unaddressed

• TABLES AND CHAIRS

  Select Looks GREAT Looks GOOD NOT GOOD Not wiped Debris visible Gum Sticky Exterior not cleaned

  • Looks GREAT
  • Looks GOOD
  • NOT GOOD
  • Not wiped
  • Debris visible
  • Gum
  • Sticky
  • Exterior not cleaned

• TRASH RECEPTACLES (4)

  Select Looks GREAT Looks GOOD NOT GOOD Not wiped Debris visible Gum Sticky Exterior not cleaned

  • Looks GREAT
  • Looks GOOD
  • NOT GOOD
  • Not wiped
  • Debris visible
  • Gum
  • Sticky
  • Exterior not cleaned

• HIGH CHAIRS

  Select Looks GREAT Looks GOOD NOT GOOD Not wiped Debris visible Gum Sticky Exterior not cleaned

  • Looks GREAT
  • Looks GOOD
  • NOT GOOD
  • Not wiped
  • Debris visible
  • Gum
  • Sticky
  • Exterior not cleaned

• CONDIMENT ISLAND

  Select Looks GREAT Looks GOOD NOT GOOD Not wiped Debris visible Gum Sticky Exterior not cleaned

  • Looks GREAT
  • Looks GOOD
  • NOT GOOD
  • Not wiped
  • Debris visible
  • Gum
  • Sticky
  • Exterior not cleaned

• Is the Foyer glass (including both sets of doors) spotless and ready for guests?

  Yes

  No

• Please note that you will need to have a Team Member rectify these issues sometime during the morning. Keep these notes in mind and delegate these tasks as soon as the appropriate personnel become avaialable.

PLAYGROUND

• Is the glass clean?

  Yes

  No

  N/A

• Are there crumbs or paper behind the shoe benches which will need to be cleaned up?

  Yes

  No

  N/A

• Would you let your own children play on this playground in it's current condition?

  Yes

  No

  N/A

• Please take note of any action items which will need to be addressed and assign these tasks to the appropriate Team Member as soon as they become available.

RESTROOMS

• Restroom lobby spotless and ready for guests?

• Men's RR toilet, urinal, sink, mirror & floors spotless and ready for guests?

• Men's RR paper towels, TP, soap and sanitizer stocked and ready for guests?

• Men's RR trash can empty and no visible cleaning supplies in view of guests?

• Women's RR toilet, sink, mirror & floors spotless and ready for guests?

• Women's RR paper towels, TP, soap and sanitizer stocked and ready for guests?

• Women's RR trash can and "sanitary napkin receptacles" empty and no visible cleaning supplies in view of guests?

NOTES:

• Enter any important notes pertaining to the DR or RRs:

• Walk the property and assess the PATIO, the FLAG, the entire DRIVE-THRU, the PARKING LOT & TRASH CORRAL, the exterior TRASH CAN & SIDEWALKS, and all GRASS & FLOWER BEDS.

PATIO

• Chairs and tables clean and umbrellas open?

• Patio trash emptied & no trays left outside

• Patio free of trash and ready for guests?

FLAG

• Flag flying true and untangled?

• Is there a flag protocol in effect today which requires the U.S. Flag to be flown at half-mast?

  Yes

  No

• Flag has been moved to half-mast.

DRIVE THRU

• Both DT lanes turned to OPEN

• DT menu boards in good repair and working order?

• Entire DT lane from first entrance to final exit free of litter and is otherwise ready for guests.

PARKING LOTS & TRASH CORRAL

• Parking lots free of litter and ready for guests.

• Trash Dumpster doors are closed and secured.

• Bread racks and MBM truck pallet stacked neatly

• Cardboard bales stacked neatly on blue rack

GRASS & FLOWER BEDS

• Grass beds and flower beds free of litter.

• All perimeter rock beds inspected.

• Are there any issues to report?

  Yes

  No

TRASH CAN & SIDEWALKS

• All sidewalks and ramps in safe condition, salted for ice (wintertime) and free of litter, gum & oils?

  Safe

  At Risk

  N/A

• Trash can outside main door empty, clean and ready for guests.

• Night-time stocking should leave you with a well-stocked store. Do not waste time topping off items which have been adequately stocked. This part of the checklist is a safety-net to help you quickly spot genuine shortages and potential inventory outages.

DRIVE-THRU AREA & BAGGING STATION

• Cherries, Lemons, LTO Shake Items (Seasonal), Oreo Crumbs STOCKED

• Strawberry gun tubes, LTO gun tubes (Seasonal), and DT Brownies STOCKED.

• All cups, lids and milkshake lids STOCKED.

• MIlk, OJ & Juice stocked (but not over-stocked).

• Forks, Tortilla Strips & Granola, Cracker and Spoons STOCKED

• All bags, kids toys, straws & napkins STOCKED.

FRONT COUNTER & BACKBAR COUNTER

• All sauces, cups an lids STOCKED.

• Both 8 oz sauce displays from guest's perspectives cleaned, stocked and ready for guests.

• Is the back bar cleaned with no tea or lemonade spills? Are the cabinet doors cleaned?

• Is the glass on the display fridge cleaned and items stocked and organized inside?

• Cleaning supplies & sanitizer solution ready to go.

CONDIMENT ISLAND

• All visible items stocked.

• No nearly-empty boxes underneath (combined and replace with a new case).

• All high-use items (napkins ketchup, mayo, straws) in good supply underneath.

MANAGERIAL

• Gameplan for lunch transcribed to board.

• Have any Team Members called in today?

  Yes

  No

• Who and for what reason?

• All call-ins and tardies as of 11:00 A.M. have been recorded in the app.

• Area all Team Members in uniform, with nametags, CFA belts and SMILES?

  Yes

  No

• Who needs what? Inform them that they may be charged for missing uniform items in the future.

REFRIGERATOR LOG

• Backboard under coffee area (left)

  <40

  >40

• Backboard under coffee area (right)

  <40

  >40

• Front Counter Bagging

  <40

  >40

• Drive-Thru Bagging

  <40

  >40

• Drive-Thru Window

  <40

  >40

• Drive-Thru Desserts

  <40

  >40

• Do all refrigerator units appear to be functioning properly?

  Yes

  No

• Refrigerator has been pulled out and NO bags or debris are restricting air flow in the back or on the bottom of the intake air vent.

• The refrigerator is plugged in and receiving power.

• Which refrigerator is not functioning?

• The Kitchen Manager or General Manager has been notified, or the appropriate technician has been called.

POS

• Are all registers, cc readers, cash drawers, KPS monitors in working?

  Yes

  No

  N/A

• Have we called IT to get a replacement?

  Yes

  No

  N/A

Notes

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