CHOPSTICK CLUB

• Conducted on

  Date

• Prepared by

• Which Date and Time have you started this audit?

  Date

ENTER YOUR VIP# WHICH IS ALSO YOUR CHOPSTICK CLUB#

Reservation: Call the store and book a reservation

• Was the phone answered promptly?

  Yes

  Not answered

Arrival: Arrive 5 minutes early and have a look outside the restaurant

• Was the outside of the store clean? Free of debris?

  Clean

  Dirty

  Not bad

Seating

• Were you seated right away?

  Yes, right away

  No, waited too long

  No but still ok

NOW THAT YOU ARE SEATED

• HOW LONG DID YOU WAIT FOR THE SERVER TO ARRIVE?

  30 seconds or less

  2 minutes or less

  Over 2 minutes

  Too long

• DID YOUR SERVER INTRODUCE THEMSELVES?

  Yes

  No

• ENTER THE SERVERS NAME

DRINK MENU

• ASK TO SEE A DRINK MENU. DID YOUR SERVER RECOMMEND DRINKS OR DRINK SPECIALS?

  Yes

  No

• IF YOU ARE UNDER THE AGE OF 25 AND ORDERED A DRINK, WERE YOU ASKED FOR ID?

  Yes

  No

AMBIENCE

• HOW WOULD YOU DESCRIBE THE DECOR AND OVERALL ATMOSPHERE (MULTIPLE ANSWERS ACCEPTED)

  Select BEAUTIFUL PLEASANT FUN COMFORTABLE NOT WHAT YOU EXPECTED (NEGATIVE) NOT WHAT YOU EXPECTED (POSITIVE) DISAPPOINTED COLD TOO LOUD OTHER

  • BEAUTIFUL
  • PLEASANT
  • FUN
  • COMFORTABLE
  • NOT WHAT YOU EXPECTED (NEGATIVE)
  • NOT WHAT YOU EXPECTED (POSITIVE)
  • DISAPPOINTED
  • COLD
  • TOO LOUD
  • OTHER

• IF YOU RESPONDED "OTHER" TO DECOR, ENTER YOUR OPINION

LET'S ORDER SOME FOOD

• DID THE SERVER ADVISE YOU OF SPECIALS?

  Yes

  No

• IF YOU ARE USING AN iPAD TO ORDER, DID THE SERVER ASK IF YOU NEEDED HELP OR ARE A RETURNING GUEST?

  Yes

  No

• DID YOUR SERVER ASK ABOUT ALLERGIES OR DIETARY RESTRICTIONS PRIOR TO TAKING YOUR ORDER?

  Yes

  No

• HOW DID YOU FIND THE MENUS?

  Select EASY TO UNDERSTAND DIFFICULT TO UNDERSTAND TOO MANY ITEMS NOT ENOUGH ITEMS CONFUSING GREAT SELECTON OTHER

  • EASY TO UNDERSTAND
  • DIFFICULT TO UNDERSTAND
  • TOO MANY ITEMS
  • NOT ENOUGH ITEMS
  • CONFUSING
  • GREAT SELECTON
  • OTHER

• IF YOU ANSWERED 'OTHER', DESCRIBE IT HERE

NOW THAT YOU HAVE ORDERED FOOD, IT MAY BE A GOOD TIME TO VISIT THE WASHROOM

• HOW WERE THE WASHROOMS?

  CLEAN

  DIRTY

  NOT BAD

THE FOOD IS HERE!

• HOW WAS THE FOOD? (MULTIPLE SELECTIONS ALLOWED)

  Select DELICIOUS FLAVOURFUL OUTSTANDING FRESH GOOD TEMPERATURE NOT GOOD BLAND DISAPPOINTING AVERAGE SLOW TO ARRIVE QUICK TO ARRIVE

  • DELICIOUS
  • FLAVOURFUL
  • OUTSTANDING
  • FRESH
  • GOOD TEMPERATURE
  • NOT GOOD
  • BLAND
  • DISAPPOINTING
  • AVERAGE
  • SLOW TO ARRIVE
  • QUICK TO ARRIVE

• IF YOU WISH, YOU CAN ADD YOUR OWN COMMENTS ABOUT THE FOOD

• SEND US SOME GREAT PHOTOS OF YOUR FOOD.

  Media

THE END IS NEAR

• DO NOT ORDER DESSERT UNLESS YOU ARE ASKED. IF YOU ARE NOT ASKED, THEN GO FOR IT.

  I WAS NOT OFFERED DESSERT

  I WAS OFFERED DESSERT

  I DID NOT WANT DESSERT

• HOW LONG DID THE BILL TAKE TO ARRIVE

  RIGHT AWAY

  TOO LONG

  HAS TO ASK TWICE

• VIP MEMBERSHIP

  I WAS ASKED AND GOT MY POINTS

  I WAS NOT ASKED

  I HAD TO ASKED TO GET MY POINTS

HELP US IMPROVE OUR PROMOTIONS

• DO YOU LISTEN TO THE RADIO? IF SO, WHAT STATION OR STATIONS? IF NOT, ANSWER 'NO'

• DO YOU WATCH YOUTUBE? YES/NO

• HOW DO YOU RECOMMEND WE ADVERTISE TO REACH YOU?

• THIS AREA IS FOR YOU? SAY WHATEVER YOU WANT TO SAY