Information
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CSA
- CSA 01
- CSA 02
- CSA 03
- CSA03T
- CSA04
- CSA05
- CSA06
- CSA07
- CSA 08
- CSA09
- CSA10
- CSA11
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Job ID
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Job Source
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Address
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Audit date
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Auditor
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Auditee
Checks
101 Admin
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101.04 correct SOW code used
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101.06 Decision tree applied correctly for lead in method
102 Records
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102.03 Inventory database correct/updated
103 Customer experience
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103.01 Customer kept informed during the process
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103.02 Technician demonstrated service working
104 General workmanship
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104.01 Ground reinstatement completed to required standard
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104.02 Site tidy, no task waste
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104.03 Installation fit for purpose
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104.04 Installation method is a permanent solution
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104.05 Completed installation is visually ok
105 Network element
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105.01 Work completed in exchange to required standard
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105.05 Service lead installed correctly
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105.06 ETP installed correctly, including sealing building penetration
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105.07 Work completed in FFP to correct standard
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105.08 Work completed at FAT to required standard
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105.09 Customer premise internal work completed to required standard(including ONT and ITP)