Title Page

  • Conducted on

  • Prepared by

  • Location
  • Name of Cashier

  • Did cashier thank guest for their patience/welcome them to Citrus 28?

  • Did cashier show friendliness while speaking with guest - smiling, positive tone, openness

  • Did cashier upsell/offer complementary items - ex. offer pastry with a coffee, suggest a drink with a sandwich, something sweet with their meal.

  • Did cashier find ways to say YES to custom order?

  • Did cashier thank guest for visiting Citrus 28, was there a fond farewell?

  • Add signature

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