CM Weekly Accountability Report - ELEPHAS

Title Page

Site conducted
Report Completed By
For Week Ending Date (Friday Date)

Communication Report

Financial Key Performance Indicator Feedback

Please include details of any additional information to support your KPI reporting figures including Wages, Debtors and Occupancy changes.

ROSTERING & WAGES

Were any Educators absent on Leave this week (Annual Leave, Personal Leave or Leave Without Pay)?
Please detail how many total hours for the week are allocated to Annual Leave, Personal Leave or Leave Without Pay.
WOW!!! What a time to celebrate. Well done team…
Have all allocated Lead Educators been provided their minimum of 2 hours Curriculum Planning Time this week (3 hours for ECT)?
Have they been offered this time as Time in Lieu instead?
Clause 21.5(a) of the Children’s Services Award states “An employee responsible for the preparation, implementation and/or evaluation of a developmental program for an individual child or group of children will be entitled to a minimum of two hours non-contact time per week. During non-contact time, an employee will not be required to supervise children or perform other duties as directed by the employer.” As an Elephas Education policy, if an employee is not offered their allocated non-contact time they shall be offered this time as Time in Lieu instead.
Please ensure this TOIL is recorded on their timesheet as time taken.
Please attach a copy of the Curriculum Planning & Non-Contact Time Log
Have all allocated Specialists been provided their minimum 1 hour Specialist Non-Contact Time this week?
Have they been offered this time as Time in Lieu instead?
As an Elephas Education expectation, if an employee is not offered their allocated non-contact time they shall be offered this time as Time in Lieu instead.
Are your wages to revenue running at the targeted percentage of between 50% and 55%?
What attempts have you made this week to meet the targeted percentage?
As a general rule of thumb our benchmark for wages to revenue percentage is between 50% and 55%. There are a number of factors that can affect your overall wage figure so please leave as much detail as possible if your WR% is not within the ideal range.

ACCOUNTS & DEBT COLLECTION

Have all families been sent an updated statement from Kidsoft this week?
A weekly account statement should be sent from Kidsoft each Monday morning showing a detailed account for each family.
Have you followed all the steps in the Elephas Debt Management Procedure?
All families should be sent ‘Debt Letter One’ initially via Kidsoft communication. Only after contact has been made by yourself and payment has still not been received should you proceed to the next debt letter. Once the family makes contact with you, a ‘Payment Plan’ should be drawn up to ensure regular weekly payments are received to keep the child’s account current. Please refer to the attached Debt Management Procedure for reference.
Please attach a copy of your Debt Management Log
Are your debtors running at the targeted amount as outlined in your Business Focus Report?
What attempts have you made this week to meet the targeted amount?
As a general rule of thumb our benchmark for outstanding debtors is under $1,000, however there are a number of factors that can affect your overall debt figure so please leave as much detail as possible if your debtors are not within the ideal range.

ENROLMENTS & OCCUPANCY

Is your Centre Vacancy Board up to date showing vacancies available across the service?
Please attach a photo of your Vacancy Board
Is your Enquiry Log up to date and has been reviewed against current centre vacancies this week?
Please attach a copy of your current Enquiry Log
Have you contacted families from the waitlist to follow up on their enrolment enquiry?
We ask families to give at least 2 weeks notice when leaving care. This is to allow us time to fill the place before the family leave the service, resulting in reduced revenue.
Is your occupancy running at the targeted percentage as outlined in your Business Focus Report?
What attempts have you made this week to meet the targeted percentage?

Concerns and/or Complaints

Please include details of any staff or parent concerns or complaints that have been made either verbally or in writing during this reporting period
Have there been any staff grievances (verbal or in writing) this week?
Please upload a copy of the Grievance Record with follow up notes
Have there been any family grievances (verbal or in writing) this week?
Please upload a copy of the Grievance Record with follow up notes

Curriculum & Programming Feedback and/or Concerns

Please include details of any feedback or concerns about the curriculum implementation that can be addressed and/or recified
Has there been at least one communication piece uploaded to Storypark under "Communities" from the Centre Manager and/or Educational Leader this week?
What was the topic and did you receive feedback form the families to show that they are engaging with the communication?
What has been the biggest obstacle in ensuring this is task was completed this week?
Has the Weekly Menu for the following week been uploaded to Storypark by the Centre Chef for families to offer feedback on?
What has been the biggest obstacle in ensuring this is task was completed this week?
Has the Educational Leader spent adequate time on the floor, with the educators, mentoring the team?
What has been the biggest obstacle in ensuring this is task was completed this week?
Are the Senior Lead Educators uploading the Daily Learning Story to Storypark?
Is a printed version also being displayed in the studio for families?
What has been the biggest obstacle in ensuring this is task was completed this week?
Do you have any additional feedback you would like to share on the curriculum of programming for this week?

National Quality Standards and Quality Improvement Plan Feedback

Please include a summary of any NQS feedback or information you have added to your QIP during this reporting period
Have you checked off or implemented any of the monthly NQS tasks listed in your Centre Manager's Organiser?
Please upload a photo of your monthly tasks page showing what has been checked off or implemented?
What has been the biggest obstacle preventing you in completing this task?
Have you added any data, feedback or notes to your Quality Area folders this week?
What has been the biggest obstacle preventing you in completing this task?
What have you added to and under which Quality Area?
Have you added any data, feedback or notes to Penelope QIP this week?
What have you added to and under which Quality Area?
What has been the biggest obstacle preventing you in completing this task?

Serious Accidents and/or Injuries

Please include details of serious accidents or injuries that have occurred at the centre during this reporting period
Have there been any serious accidents or injuries in the centre this week have have required reporting to authorities?
Please upload a copy of the completed Accident, Injury & Trauma Report/s
Have all non-serious accidents or injuries been recorded on the Injury, Illness & Trauma Register?
Please upload a photo or copy of the Injury, Illness & Trauma Register
Please ensure ALL reported accidents, injuries and illnesses are recorded on the register as they occur.

Staff Disciplinary Action

Please include details of any staff disciplinary sessions that have taken place during this reporting period
Has there been any new staff disciplinary action taken this week?
Please upload the Coaching Form, Written Warning or Termination of Employment form and any supporting evidence
Do you currently have any staff on a Performance Management Plan
Did you meet with the relevant staff member/s this week to check in on their progress and offer them feedback or guidance?
What has been the biggest obstacle in ensuring this is task was completed this week?
Please upload the PMP Progress Feedback Notes form the relevant Performance Management Plan
Have there been any staff resignations submitted this week?
Please upload a copy of the resignation letter

Maintenance Issues

Please list any maintenance requirements you currently have outstanding for your centre.
Do you have any NEW maintenance issues that have arisen this week?
Please detail any NEW items added to the Maintenance Log
Have these issues been added to your Maintenance Log and arrangements made to recify them?
Do you have any outstanding maintenance issues that are yet to be recified from previous weeks?
Please attach a copy of your Maintenance Log

Purchasing Requirements

Please list any purchasing requirements you currently have that require approval from your Operations Manager
Do you have any NEW purchasing requirements that have arisen this week?
Please detail any NEW items to be purchased and list the reason for needing this
Please attach your Purchase Order Request
Do you have any outstanding purchasing requirements from previous weeks that have not yet been finalised?
Please detail the reason these items have not yet been purchased

Centre Events and Staff Achievements

Please include details of any special events or staff achievements that have occurred in your centre during this reporting period that you would like to share
Did you celebrate any centre events in the centre this week?
What centre events did you celebrate this week?
Do you have any staff achievements that have occurred in the centre this week that you'd like to share?
What staff achievements did you celebrate with the team this week?