Information
Personnel Section
-
Employee Name
-
Employee Status
-
Prepared By
-
Observation Date / Start Time:
-
Reason for CMO
-
Details
Skill in Methods
Method Grades
-
Below = unsure, fumbles, hesitations (loses time)
Meet = steady, proficient, average (neither gains or loses time)
Exceed = safe, confident, quick, smooth (gains time)
Not observed = activity not observed
Method Steps
-
Receive order from Supervisor / Ops<br>desk
-
Preparation-retrieve pallet
-
Enter room, check product location on pick list
-
Verify product spec and pallet range is correct
-
Transfer pallets to staging area for scanning
-
Ensure Top up and half pallets available for scanner
-
Return directly to store location to obtain next pallet
-
Stop Time:
Safety Elements
-
Unsafe = Unsafe behaviour observed
Safe = Safe behaviour observed
NA = Not observed / Not required -
Maintained all body parts (feet, legs, hands, and arms) inside operator compartment, when in use
-
Ensured MHE was at complete stop, before dismounting
-
Demonstrated proper lifting techniques
-
Demonstrated proper driving techniques and sounded horn when entering doors, between cross aisles, around blind spots and exiting trailers
Safety Engagement
Safety Engagement
-
Safety Engagement Details
-
Details / Comments
Perfomance
Performance
-
Skill in methods
Below = unsure, fumbles, hesitations (loses time)
Meet = steady, proficient, average (neither gains or loses time)
Exceed = safe, confident, quick, smooth (gains time) -
Skills in methods
-
Effort Characteristics:
Below = slow, not best effort, slow motion
Meet = steady, enthusiastic, average
Exceed = fast, focused, sometimes too much -
Effort Level
-
Utilization Characteristics:
Below = does not try to avoid delay, exceeds delay allowances, stops working to talk
Meet = minimizes delay by following the methods, continues working while talking, sometimes successful at avoiding delay
Exceed = eliminates delay by eliminating motion, always works - never talks, always successful at avoiding delay -
Time Utilization
Coachable Moment
Review Coachable Behavior with associate
-
5-Step Coaching Model
1) Convey Positive Intent
2) Describe behavior and actions observed
3) State impact of desired coachable behavior(s)
4) Ask associate to respond
5) Focus discussion on solution -
Was a coachable moment observed
-
Coachable moment details
Employee ideas or suggestions
-
Has the employee got any ideas or suggestions for improvements to the site or the business
-
Please provide comments
-
Associate Signature:
-
Supervisor Signature:
