CMO List Picking (RPWMS)

Information

Personnel Section

Skill in Methods

Not Observed (NOB) = activity not observed
Below (B) = somewhat clumsy, fumbles, hesitations (loses time)
Meet (M) = steady, proficient, average (neither gains or loses time)
Exceed (E) = safely reduces motion, quick, smooth (gains time)

1. Confirms assignment on the VMU without undue delay.
2. Operator scans LPN and places label in a secure location for later use
3. Operator selects efficient picking order and start location
4. Travels to pallet area to obtain correct asset type in most direct route possible
5. Travels to selected pick location in most direct route possible
6. Operator scans to verify location and pallet are correct before picking cases
7. Parks lift next to pick location aligns pallet with pick bay to reduce walking distance
8. Cut and remove plastic wrap as necessary to start pick
9. Operator selects and confirms correct amount of cases in smooth and continuous motion
10. Operator places cases on pallet without multiple touches or movements
11. Builds shippable ready pallet with one piece of wood
12. Selects all cases within two bays without moving equipment
13. Enters in picked quantity on VMU and proceeds in direct route to next pick location
14. If count back, operator accurately counts remaining quantity and enters in correct quantities
15. If inventory issues exist follow appropriate warehouse procedures to resolve
16. Once complete wraps pallet with 6 wraps and no more than 9, in a tight pattern from bottom to top
17. Places LPN label on top right corner of completed pallet
18. Proceeds to designated staging area in direct route depositing pallet in the correct lane requested on VMU

19. Scans the correct stage location to complete the pick and proceeds to next assignment in an efficient manner
Stop Time:
Delay Minutes (observed)

Safety remarks required
Scoring Safety Elements
Below (B) = does not comply and/or understand
Meet (M) = understands and performs most of the time
Exceed (E) = understands and performs all the time
1. Is operator aware of their surroundings?
2. Does operator sound horns at all intersections and doors?
3. Does operator use safe lifting techniques?

Performance Estimate

Scoring Performance Estimate
Below (B) = less than 0 Meet (M) = greater than 0 but less than +10 Exceed (E) = greater than +10
Skills in Methods
Method Characteristics:
Below = somewhat clumsy, adds motion, fumbles, hesitation, errors
Meet = follows methods, proficient, consistent, steady, average
Exceed = precise and smooth, quick and sure, reduces motions, smart, perfection
Effort Level
Effort Characteristics:
Below = slow, not best effort, slow motion
Meet = steady, enthusiastic, average
Exceed = fast, focused, sometimes too much
Time Utilization
Utilization Characteristics:
Below = does not try to avoid delay, exceeds delay allowances, stops working to talk
Meet = minimizes delay by following the methods, continues working while talking, sometimes successful at avoiding delay
Exceed = eliminates delay by eliminating motion, always works - never talks, always successful at avoiding delay

Coachable Moment

5-Step Coaching Model
1) Convey Positive Intent
2) Describe behavior and actions observed
3) State impact of desired coachable behavior(s)
4) Ask associate to respond
5) Focus discussion on solution
Was a Coachable Moment Observed:
Coachable category:
Coachable Behavior (Additional notes about employee's performance during this observation)
Follow-Up required:
Planned date for Follow-up:
Associate Signature:
Supervisor Signature:
Quality Audit by Managers
CMO Quality Feedback
Manager Signature: