Information
Personnel Section
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Associate Name:
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ID Number:
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Employee Status:
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Prepared by
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Observation Date / Start Time:
Reason for Observation
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New Employee
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New Job Assignment
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Job Performance Review
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Other (Describe)
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Other reason for observation
Skill in Methods
Method Grades
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Not Observed (NOB) = activity not observed
Needs IMP= somewhat clumsy, fumbles, hesitations (loses time)
Meet (M) = steady, proficient, average (neither gains or loses time)
Method Steps
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1. Receive assignment from Supervisor / Ops desk
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2. Prepare trailer for unloading
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3. Open dock door and apply dock plate
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4. Unload multiple pallets to nearest staging area
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5. Check product condition
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6. Check product temp (tail, middle, and end)
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7. Enter product info into VMU
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8. Apply pallet tags in batches
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9. When un-loading complete, retract dock plate and close dock door
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10. Complete inbound paperwork
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11. Report directly to supervisor / Ops desk for next task
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Stop Time:
Safety Elements
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Safety remarks required
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Scoring Safety Elements
Needs IMP= does not comply and/or understand
Meet (M) = understands and performs most of the time -
1. Operator keeps his hands on the controls at all times.?
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2. Operator is aware of his surroundings?
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3. Operator looks in the direction of travel?
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4. Operator honks his/her horn when entering and exiting the trailer?<br><br>
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5. Operator keeps his /her entire body within the vehicle compartment?<br>
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6. Operator does not drive into trailer that is not illuminated. (Trailer is not dark and floor/ product can be seen).
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7. Operator keeps his work area neat, organized and free of debris.
Performance Estimate
Performance Grades
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Scoring Performance Estimate
Needs IMP=less than 100% of the expectation Meet (M) = 100% of the expectation -
Skills in Methods
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Method Characteristics:
Needs IMP= somewhat clumsy, adds motion, fumbles, hesitation, errors
Meet = follows methods, proficient, consistent, steady, average -
Effort Level
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Effort Characteristics:
Needs IMP = slow, not best effort, slow motion
Meet = steady, enthusiastic, average -
Time Utilization
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Utilization Characteristics:
Needs IMP= does not try to avoid delay, exceeds delay allowances, stops working to talk
Meet = minimizes delay by following the methods, continues working while talking, sometimes successful at avoiding delay
Overall Performance Score
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Performance Estimate =
- 20
- 10
- 100
- -5
- -10
- -20
Coachable Moment
Review Coachable Behavior with associate
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5-Step Coaching Model
1) Convey Positive Intent
2) Describe behavior and actions observed
3) State impact of desired coachable behavior(s)
4) Ask associate to respond
5) Focus discussion on solution -
Was a Coachable Moment Observed:
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Coachable category:
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Coachable Behavior (Additional notes about employee's performance during this observation)
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Follow-Up required:
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Planned date for Follow-up:
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Associate Signature:
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Supervisor Signature:
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Manager Signature:
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CMO Quality Feedback
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Quality Audit by Managers
