CN FFT

• Audit Title

• Client / Site

• Area Manager

• Conducted on

  Date

• Auditor

• Location
  Address

• Manager on Duty

• Note: the audit must score 100% to pass. If any points are marked as NO, the audit is failed.

1. KEY SECURITY

• 1.1 Does the Manager on Duty and staff working in store have their keys on their person? (Staff other than the MOD may have them locked in the safe or a locker, but they must be secure)

  Yes

  No

  N/A

• 1.2 Is the Manager on Duty the only person accessing the safe? (If you witness others going into the safe, this must be dealt with)

  Yes

  No

  N/A

• 1.3 Are the EPOS keys in a signed, sealed envelope in the safe? (Investigate if they are not)

  Yes

  No

  N/A

• (M) 1.4 Is the key holder list in the safe and up to date? All keys tagged? Manager Drop Safe Key signed for?

  Yes

  No

  N/A

• (M) 1.5 Is the Digi-Lock safe code sheet up to date with all key holders? Codes user specific? Only MOD accessing the safe?

  Yes

  No

  N/A

2. EPOS SYSTEM AND CODES

• 2.1 Are staff working on shift and serving using their own till code? Is till allocation in place?

  Yes

  No

  N/A

• 2.2 - Have any till issues been reported? (E.g. Sticking till drawer, faulty credit card machines)

  Yes

  No

  N/A

• 2.3 Are staff logging off the back of house laptop? (Must log off the till system from the laptop once cashing up / handover has been completed)

  Yes

  No

  N/A

• 2.4 Are temporary codes in use only issued to one staff member at a time? (Codes must also have been requested for new starters)

  Yes

  No

  N/A

3. TILL AND SAFE CHECKS

• 3.1 Have opening safe and cash counts been completed before starting the shift? (Ask to see the till receipt print out)

  Yes

  No

  N/A

• The Auditor should check the safe contents and one till. If there is a variance detected, check all other tills

• 3.2 Are cash variances within audit parameters at spot check?

  Yes

  No

  N/A

• 3.3 Is the safe float total correct to that issued to the store? (Check 2 x £1 coin bags and 3 x silver bags)

  Yes

  No

  N/A

• 3.4 Is the handover procedure correct? (Safe and till check on all shift where there is a MOD change)

  Yes

  No

  N/A

• (M) 3.5 - If the Store Manager is on shift, the DROP SAFE CHECK section on the WSBS must have been completed (Authorised access even when not MOD) Has this been completed?

  Yes

  No

  N/A

4. CASH TENDER

• 4.1 Are £20/£50 notes placed in under tray? Are £50 notes checked and a receipt printed and signed? Note checking in place?

  Yes

  No

  N/A

• 4.2 Are cash, CC Merchant Copy Receipts and Vouchers secure? (There should be no loose money around the tills, bar or office areas, merchant copy receipts must be kept and vouchers must have a valid receipt)

  Yes

  No

  N/A

• 4.3 Is change only given as part of a genuine transaction? (Only for the note or coins given, additional cash must not be exchanged)

  Yes

  No

  N/A

• 4.4 Is cash always kept in a secure manner? (Not left unattended in the office, safe always kept locked, till drawers closed between transactions)

  Yes

  No

  N/A

5. LOYALTY AND DISCOUNTS

• 5.1 Are the Caffe Nero loyalty procedures understood and followed? Check staff understanding against poster

  Yes

  No

  N/A

• 5.2 Is there a Caffé Nero loyalty card stamp in use and chained to bar, are cards being issued correctly? Does the store have adequate ink

  Yes

  No

  N/A

• 5.3 Have all redeemed loyalty cards been voided (torn) with the correct receipt attached? Inputted correctly for the relevant drink and at time of acceptance? (Cards left around the till should be placed in the drawer at the next transaction where applicable)

  Yes

  No

  N/A

• 5.4 Are staff discount procedures being followed correctly? (Staff must never input a discount using their own card/code)

  Yes

  No

  N/A

• 5.5 Are promotional discounts being processed correctly?

  Yes

  No

  N/A

6. BANKING & G4S PROCEDURES

• 6.1 Are banking procedures being completed correctly? (Check banking book/stub for dates, cash total and dual signatures and ensure 2 staff are present when cash is dropped into the coffer)

  Yes

  No

  N/A

• 6.2 Are change order procedures followed correctly? (Change delivery notes marked and checked with each bag checked)

  Yes

  No

  N/A

• 6.3 Is all banking being deposited into the Drop Safe? Is the blue fob kept in the main safe (where applicable)

  Yes

  No

  N/A

• 6.4 Are banking posters on the office wall? (Security poster & depot information for G4S stores, or store specific banking information) Is the Simphony Guide printed and available?

  Yes

  No

  N/A

• 6.5 Does the store have adequate supplies of grey G4S bags, Nero cash deposit bags and banking books?

  Yes

  No

  N/A

7. STORE SECURITY

• 7.1 Are all staff & office areas secure? (Where stockrooms have their own door, this must be locked when unattended. Void areas must be locked and secured)

  Yes

  No

  N/A

• 7.2 Is the office door secured and locked when unattended and when cashing up / handover / G4S collection is in progress? <br>

  Yes

  No

  N/A

• 7.3 Is the store laptop secure? (In locked office, or locked down on bar when not in use. Must never be left unattended if used in customer areas)

  Yes

  No

  N/A

• 7.4 Do staff ask for ID before allowing access to back of house areas? Is the visitor book in use?

  Yes

  No

  N/A

• 7.5 Are Credit Card Daily Check Sheets being completed in line with policy? (Sheets must be available in the bar file for current week and archived for previous weeks) No

  Yes

  No

  N/A

8. CCTV

• 8.1 Is the CCTV in working order with cameras fully focussed and recording? (Unit secured and locked with key kept in safe)

  Yes

  No

  N/A

• 8.2 Is the time and date correct? (within 15 minutes of actual time)

  Yes

  No

  N/A

• 8.3 Is the CCTV log up to date? (Must be stored in the safe or CCTV cabinet)

  Yes

  No

  N/A

• Follow up points for Store Manager