CN HR Health Check

• Conducted on

  Date

• Prepared by

• Location
  Address

• Store Turnover = 3 Month Rolling= 100 Day Turnover= Store Manager Turnover= Turnover Target=

Employee Basics

• Are lockers available for staff use?

  Yes

  No

  NA

• Are coat hooks available for staff use?

  Yes

  No

  NA

• Are back of house standards acceptable?

  Yes

  No

  N/A

• Are notice boards up to date?

  Yes

  No

  N/A

• Are rota's displayed for +3 weeks?

  Yes

  No

  N/A

• Are there potential issues on the 'Shift Report'?

  Yes

  No

  N/A

• Are there any employees on Long Term Sick?

  Yes

  No

  N/A

• Have employees got enough uniform?

  Yes

  No

  N/A

• Does the store have a good balance between FT & PT Employees?

  Yes

  No

  N/A

• Has the Store Manager left in the last 6 months?

  Yes

  No

  N/A

• Is the store 4IAS compliant?

  Yes

  No

  N/A

• Are there any visible signs of employee recognition taking place in store?

  Yes

  No

  N/A

Recruitment & Selection

• Have interview documents been completed thoroughly?

  Yes

  No

  N/A

• Have Shadow Shift documents been completed thoroughly?

  Yes

  No

  N/A

• Is the Store Manager conducting interviews?

  Yes

  No

  N/A

• Is the ATS being managed robustly?

  Yes

  No

  N/A

• Are interviews being scheduled at a suitable time?

  Yes

  No

  N/A

• Are window poster on display if the store is recruiting?

  Yes

  No

  N/A

• Is a live advert on the ATS if the store is recruiting?

  Yes

  No

  N/A

• Has any poaching taken place if the store is recruiting?

  Yes

  No

  N/A

• Do employees know about the 'Recommend a Friend' scheme?

  Yes

  No

  N/A

On-Boarding

• Have new starters completed their 20 hours training inline with process?

  Yes

  No

  N/A

• Have new starters spoken with/ met with the Area 100 Day Champion?

  Yes

  No

  N/A

• Have new starters been introduced at the Team Meeting?

  Yes

  No

  N/A

• Have new starters had their week 1,4,8 &12 week Coffee Chats where applicable?

  Yes

  No

  N/A

• Have quality Coffee Chats been completed by the Store Manager?

  Yes

  No

  N/A

• Have all required e-learning modules been completed?

  Yes

  No

  N/A

• Has the Store Manager 'Buddy Shift' form been completed?

  Yes

  No

  N/A

• Have the relevant sections of the Barista workbook been completed?

  Yes

  No

  N/A

• Has the Area Manager met any new starters?

  Yes

  No

  N/A

• Are new starts rota's fair and practical?

  Yes

  No

  N/A

Store Operation

• Does the store have 2 or more trading floors?

  Yes

  No

  N/A

• Does the store have excessive outside seating? (+10 tables)

  Yes

  No

  N/A

• Is the pot wash area on the bar?

  Yes

  No

  N/A

• Are the stock rooms easily accessible?

  Yes

  No

  N/A

• Does the store primarily operate a 2-2 rota pattern?

  Yes

  No

  N/A

• Does the store operate lone working?

  Yes

  No

  N/A

• Is the store in an economically deprived area?

  Yes

  No

  N/A

• Does the store suffer from high levels of antisocial behaviour?

  Yes

  No

  N/A

• Is the store impacted by seasonal trade e.g. events, university holidays etc?

  Yes

  No

  N/A

Store Manager

• Has the Store Manager had a PDR in the last 6 months?

  Yes

  No

  N/A

• Is the Store Manager new to role (Less than 1 year)?

  Yes

  No

  N/A

• Has any formal action been taken against the Store Manager in the last 6 months? e.g. Letter of Concern, CFI, Disciplinary action

  Yes

  No

  N/A

Compliance

• Are all personnel files held securely in locked file box?

  Yes

  No

  N/A

• Do all employees on the Houselist have a personnel file?

  Yes

  No

  N/A

• Do all employees have correct, valid Right to Work documentation on file?

  Yes

  No

  N/A

• Are all sensitive documents held securely inline with GDPR e.g. CV's, Return to Work forms etc?

  Yes

  No

  N/A

• Are there leavers files held instore which should have been returned to Neal Street?

  Yes

  No

  N/A

• Actions to be Completed

• Add signature

  Sign

• Is the Store Manager on a Performance Improvement Plan (PIP) ?

  Yes

  No

  N/A