Title Page
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Conducted on
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Prepared by
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Location
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Store Turnover = 3 Month Rolling= 100 Day Turnover= Store Manager Turnover= Turnover Target=
Employee Basics
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Do the team have somewhere secure to leave their valuables?
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Are coat hooks available for staff use?
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Are back of house standards acceptable?
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Are notice boards up to date?
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Are rota's displayed for the next 2 weeks?
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Are there potential issues on the 'Shift Report'?
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Are there any employees on Long Term Sick?
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Have employees got enough uniform and is there spare in store?
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Does the store have a good balance between FT & PT Employees?
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Has the Store Manager left in the last 6 months?
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Is the store 4IAS compliant?
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Are there any visible signs of employee recognition taking place in store?
Recruitment & Selection
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Have interview documents been completed thoroughly?
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Have Shadow Shift documents been completed thoroughly?
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Is the Store Manager conducting interviews?
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Are good quality interviews being conducted?
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Is the ATS being managed robustly?
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Are window poster on display if the store is recruiting?
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Is a live advert on the ATS if the store is recruiting?
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Has any poaching taken place if the store is recruiting?
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Do employees know about the ''Barista On Board' scheme?
On-Boarding
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Have new starters completed 14 hours training with Maestro and 4 hours with SM? (11 hours BI and 9 hours Maestro for London)
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Have new starters spoken with/ met with the Area 100 Day Champion?
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Have new starters been introduced at the Team Meeting?
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Have new starters had their week 1,4,8 &12 week Coffee Chats where applicable?
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Have quality Coffee Chats been completed by the Store Manager?
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Have all required e-learning modules been completed? ( Essentials before you serve your customer Learning Plan & First 100 days Learning Plan)
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Has the Store Manager 'Buddy Shift' form been completed?
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Have the relevant sections of the Barista workbook been completed?
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Has the Area Manager met any new starters?
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Are new starts rota's fair and practical?
Store Operation
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Does the store have 2 or more trading floors?
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Does the store have excessive outside seating? (+10 tables)
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Is the pot wash area on the bar?
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Are the stock rooms easily accessible?
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Does the store primarily operate a 2-2 rota pattern?
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Does the store operate lone working?
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Is the store in an economically deprived area?
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Does the store suffer from high levels of antisocial behaviour?
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Is the store impacted by seasonal trade e.g. events, university holidays etc?
Store Manager
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Has the Store Manager had a PDR in the last 6 months?
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Is the Store Manager new to role (Less than 1 year)?
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Has any formal action been taken against the Store Manager in the last 6 months? e.g. Letter of Concern, CFI, Disciplinary action
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Is the Store Manager on a Performance Improvement Plan (PIP) ?
Compliance
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Are all personnel files held securely in locked file box?
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Do all employees on the Houselist have a personnel file?
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Do all employees have correct, valid Right to Work documentation on file?
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Are all sensitive documents held securely inline with GDPR e.g. CV's, Return to Work forms etc?
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Are there leavers files held instore which should have been returned to Neal Street?
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Additional Comments
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