Title Page

  • Auditor

  • Store Incharge

  • Date & Time

  • Location
  • Store Name - when location is not available

  • Barista

Coffee Quality

  • Coffee scales working properly

  • 14 - 15 grams dose of coffee per grinder (both grinders)

  • Rate of pour 20 - 21 seconds (use the timers) are timers in place

  • Coffee Checklist up to date

  • Milk Thermometers calibrated correctly within 2 degrees

  • Coffee beans being stored correctly (fridge in sealed container)

  • Weekly store Coffee Audits completed

  • Maestro Coffee File organized an up to date

  • Steam pressure correct (check display is between 0.9 & 1.1 bars) & Water pressure correct (8 & 10 bars)

  • Does the barista knows how to calibrate the coffee machine and grinder ( water volume + dose )

Golden Rules

  • FLUSH GROUP HEAD ( Button #3 )

  • LEVEL & WIPE HANDLE

  • PURGE & WIPE STEAM<br> WAND<br>• Before and after

  • EXTRACT & TIME<br>• ROP=21 Seconds<br>(+/-1 second) for<br>espresso<br>• 15 seconds for<br>Ristretto<br>

  • CLEAN AS YOU GO

PARAMETERS FOR A PERFECT ESPRESSO EXTRACTION

  • DOSE: The correct dose of coffee at Caffè Nero is between 14 and 15 grams. The classic<br>Italian amount for a dose is 14 grams. We dose at 15 grams to account for any loss of<br>coffee grounds during dispensing and / or levelling phase. This amount will ensure<br>consistency when brewing an espresso. A dose that is too high or too low will result in a<br>fluctuating rate of pour. Check the weight of your dose at least twice a day and adjust it<br>accordingly.<br>

  • GRIND: The particle size of ground coffee should not be too fine or too coarse. The<br>correct grind will result in a slow and steady flow of espresso into the cup. A fine grind<br>will cause a greater resistance to the flow of water through the coffee, resulting in the<br>coffee being over-extracted (longer extraction time), so adjust your grinder to a coarser<br>grind. Coarse grind will cause less resistance to the flow of water through the coffee,<br>resulting in the coffee being under-extracted (shorter extraction time), so adjust your<br>grinder to a finer grind. After adjusting the grind, dispense one shot of coffee and<br>dispose of the loose grounds and time your espresso from the second shot onwards.<br>

  • BOILER PRESSURE: During the extraction the water temperature must be between<br>88 - 93◦C to ensure the coffee brews correctly. As it is not easy to control the<br>temperature of the water, check the boiler pressure gauge. When the pressure is<br>between 0.9 to 1.3 bars the water should be at the correct temperature. If not, inform<br>your manager immediately.

  • PUMP PRESSURE:<br>The perfect espresso requires 9 bars of pressure. Check the water pressure gauge while<br>extracting the coffee. If it is not between 8 and 10 bars, inform your manager<br>immediately.

  • VOLUME: the correct volume for an espresso is 25ml + crema. To check the volume,<br>you can weigh the espresso on a scale. The correct weight is around 30 grams.

Coffee Machine & Equipment

  • Coffee machine clean

  • Grinders - clean, tampers secure & lids present

  • Steam wands clean - no burnt milk build up

  • Check handles & baskets are clean & not damaged

  • Grinders being cleaned in the correct way (check for Barista understanding)

  • Check group heads are clean & not damaged

  • Check coffee drawers & knockout bars are in good condition

  • Group head back flush after each time handle is removed

  • Drip tray is cleaned after several coffee making

Coffee Set Up & Milk Management

  • Shot glasses in use clean & undamaged

  • Spoon & whisk container - water changed regularly

  • Milk jug clips in use

  • Are correct milk jugs used accordingly

  • Milk jugs clean & no milk jugs sat with old milk

  • Milk steamed correctly for smooth and silky foam

  • Milk jugs washed in dishwasher at least every hour or every after rush

Service Standards

  • All drinks served with correct spoon (teaspoon or long spoon)

  • Small milk jars used for Tea and Americano

  • All Barista to make a coffee before starting their shift (Espresso)

  • Button number 3 being used for Flushing

  • All drinks are served in clean non-chipped crockery

  • Takeaway coffee lids always secured properly

  • Takeaway coffee sleeves available and always given with Tea & Americano

Drinks Test (Remember to check taste, milk quality, recipe standard & final presentation) NO POINTS ON COFFEE IF DOSE OR GRIND IS WRONG

  • Single Espresso (NO points if dose or grind is wrong)

  • Regular Cappuccino (NO points if dose or grind is wrong)

  • Flat White

  • Cortado

  • Americano

  • Campaign iced drinks

  • Campaign hot drinks

Additional Remarks

  • Photo/s

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