Title Page
-
Site conducted
-
Conducted on
-
Prepared by
-
Location
Untitled Page
Question
-
(1) External surroundings: Are kerbs, boundaries, landscape and back yard areas in good order with no damage, maintained and free of litter?
-
(1) Forecourt: Are forecourt services working and are the relevant sundries available for example gloves and towels? Check Pumps, car washes, vacs and water
-
(1) External shop appearance: Is the shop free from graffiti or damage? Check that corrective actions (logs) are in evidence
-
(1) Windows and fascia: Are windows and fascia's clean and undamaged?
-
(1) Cash Point: Is the ATM clean, undamaged and working?
-
(1) Trolleys and baskets: Are they clean and available?
-
(1) Entrance mat: Is the entrance mat clean?
-
(1) Entrance area: Is the front entrance area of the store clean and uncluttered?
-
(2) Fresh Hygiene / Ambient (inc ISB/Hot Food): Is the area clean without a build up of dirt?
-
(2) ISB and Hot Food quality: Are all ISB and hot food products compliant with 'Would I buy it' principles? If 1 or more products are of poor quality fail this question
-
(3) Allergens: Has allergen signage been applied for the following: • ISB packaged and loose products • Loose local bakery products • Food to go • Hot food
-
(3) Fresh food quality: Check soft fruits, bananas, limes, cooked meats, bacon etc. Are they compliant with 'Would I buy it' principles? If 2 or more products are of poor quality fail this question
-
(2) Country of Origin: Are country of origin labels on display for products that require them?
-
(3) Product date life: Are all products on display within their use by or best before dates? Spot check a minimum of 10 lines including food to go, ISB and hot food. If 1 or more products are out of date fail this question
-
(2) POS and Marketing: Is all of the correct marketing on display? Check the POS and marketing pack is being followed and that there is no out of date POS on display
-
We have removed the HFSS part of the question and returned to a Med critical question
-
(2) Promotional and Seasonal compliance: Have all promotional and seasonal range changes been implemented in line with Coop policy and procedures? Check that promotional and seasonal change has taken place at the correct times
-
(3) HFSS compliance: Have all promotional and seasonal range changes been implemented in line with HFSS regulations and has the Coop Implementation pack been followed correctly?
-
New separate HFSS question so not to penalised stores in Scotland or under 2,000 sqft
-
(2) Unauthorised range: Is the store free from any products that have not been supplied or agreed by the Coop outside of TCG/JDA ranges that should not be for sale?
-
Added footnote to check that only the agreed Harrison's range is being stocked in stores
-
(2) Membership: Do colleagues understand the membership offer?
-
(1) Friendly staff: Are colleagues welcoming, friendly and acknowledging customers on the shop floor?
-
(2) Presentation: Are all colleagues smart and professional looking and wearing the correct uniform and name badge?
-
(1) Safe aisles and top shelves: Are the aisles and top shelves safe, free from clutter and easy to navigate?
-
(3) Fire Exits: Are all fire exits clear and unlocked?
-
(2) SELs: Are all SELs compliant (To the left of the product)? If more than 5 are missing from across all departments fail this question
-
(2) Availability Focus: Is action being taken on any areas of the store with poor availability and is there sufficient evidence to support this?
-
Removed the text 'RBT' as not applicable now we are in SAP
-
(2) Book stock integrity: Scan 10 gaps (with or without a black label) using the HHT. Does the morning gap scan accurately reflect the visual gaps on the shop floor? If 3 or more are incorrect by over 1 unit fail this question
-
(2) Range compliance: Print off 2 planograms. Are they correct and up to date?
-
(2) Floors and fixtures: Are they clean and undamaged?
-
(1) Pricing SELs: Is the store displaying prices correctly and selling products at a price fair to the customer? If 2 or more SEL's do not match the price scanned fail this question
-
Added to footnote: 'Check SEM SELs across the store including the Ambient RTC section, are these correct?'
-
(3) Local Pricing MRP: Is the store displaying prices correctly and selling products at a price fair to the customer? Check the LAG report, if the store has triggered an unresolved MRP violation that has caused a breach, 3 or more times in the last 3 months fail this question
-
Added 'Local' to text to prevent confusion
-
(3) Local Pricing Promotional: Is the store displaying prices correctly and selling products at a price fair to the customer? Check the LAG Report, if the store has triggered an unresolved promotional violation 1 or more times in the last 3 months fail the whole audit
-
Added 'Local' to text to prevent confusion
-
Lighting: Is lighting clean, undamaged and working? Check that corrective actions (logs) are in evidence
-
Shop floor best methods: Are best methods being followed on the shop floor? Check for: • Produce tray fills • Shelf ready packaging (SRP) being used correctly
-
SEM: Are SEM processes and routines being followed correctly?
-
(1) Kiosk: Is the kiosk area clear and uncluttered? There should only be items as per the JDA and Support Centre instruction
-
(2) Tobacco pricing/legalities: Is the store following the correct processes in the sale of tobacco?
-
(2) Membership App/Card: Are store colleagues asking all customers if they are a Coop member, or if they have the Coop App or a membership card?
-
(1) Temporary cards: Does the store have a good supply of temporary cards available behind the checkouts?
-
(2) Community: Are the current local cause details displayed on the notice board and does the store demonstrate any interaction with the local community?
-
The previous 'Community Board' and 'Local Community' questions have been combined into one question
-
(2) Self Service Checkouts: Are all Assisted Service Tills (ASTs) clean and working?
-
(2) Queue management: Are all colleagues making sure that there is never more than two people in the queue?
-
Self Service Checkouts: Is the store managing their AST's well and achieving their participation percentage target?
-
Service: Are colleagues using their headsets?
-
Membership Leaflets: Does the store have customer facing membership leaflets displayed?
-
(2) Food Hygiene Standards: Are all food contact surfaces and equipment used in the storage, display and preparation of food being effectively cleaned and sanitised in order to protect the customer, colleagues and the Group whilst complying with relevant legislation?
-
(2) Chill Chain: Is the delivery log being completed correctly?
-
(2) ISB production: Are the daily production sheets being followed correctly and only additional baking taking place when sales exceed production?
-
(2) Hot Food production: Are the production sheets being followed correctly and only additional baking taking place when sales exceed production?
-
Warehouse best methods (one best way): Are best methods being followed? Check for: • A tidy warehouse that is categorised and labelled • Loose stock on KT trollies • Picking lists being used • A tidy office • Waste managed efficiently and tidily
-
(2) iRTC policy/process: Is the compliance process being followed and is waste being disposed of correctly? The target is 80%
-
Question has been elevated to scoring (previously non scoring) due to it's importance in managing waste targets
-
(3) Availability Compliance: Has the store achieved the compliance score of 80% for the last 4 week period average?
-
This has replaced 3 previous questions (Scanning Accuracy, Replenishment Opportunities and Range Compliance) which results are included in this new target. This amalgamates all the previous KPIs, plus additional detail that supports a better on shelf
-
(3) Temperature checks: Have all legal temperature checks been completed and signed off? All temperature checks should have been completed in the last week
-
changed question to check last week only (not last 4 weeks)
-
(3) Fresh date code checks: Have all fresh date code checks been completed and signed off? All date code checks should have been completed in the last week
-
changed question to check last week only (not last 4 weeks)
-
(3) Ambient date code checks: Have all ambient date code checks ben completed and signed off? All date code checks should have been completed in the last week
-
changed question to check last week only (not last 4 weeks)
-
(1) ISB legal checks: Have all ISB legal checks been completed?
-
(1) Hot Food legal checks: Have all hot food legal checks been completed?
-
(3) Price section checks: Have all price section checks been completed and signed off? All price section checks should have been completed in the last week
-
Add detail on how and what to check for:
-
(2) Your Store, Your Say: Are the store team interacting with the YSYS website and acting upon the feedback given?
-
(2) Online: Are all terminals turned on and service currently available? Check if the store achieved the 98% open rate for last week and that there are sufficient trained colleagues in store to cover the orders
-
New updated question
-
(2) Training: Have all colleagues completed all mandatory Sia modules? Time line is 4 weeks from the start date
-
Updated to modules
-
(2) MyWork Diligence and Operational compliance: Is the store achieving above 90% combined completion rate on the MyWork dashboard for the previous week, and have adequate next steps been added to the weekly sign off?
-
New question added to support improved compliance to legal/diligence checks
-
Labour hours used vs Coop Calculator: Is the store using the right number of hours?
-
New question, awaiting conversation with franchisees
-
Leakage Health Check: Has the store completed a leakage health check in the last quarter and have actions been recorded and communicated to the store team?
-
New question to support stores in reducing leakage costs
-
Energy Health Check: Has the store completed an energy health check in the last quarter and have actions been recorded and communicated to the store team?
-
New question to support stores in reducing energy costs
-
Staff Discount: Are both Staff discount cards available? Check both cards, if a card is missing record the number of the remaining card and contact Armin to delete the missing card
-
New question to support control of the number of cards held in each store
-
(2) Next Steps: Review the next steps from previous site visits. Have these been completed and maintained?
