Standards Audit SGN 2023

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Forecourt

• Retail Excellence - customer journey

  Compliant

  Non-Compliant

  N/A

• Free Costa Offer in place & POS

  Compliant

  Non-Compliant

  N/A

• Pole sign

  Media

• Prices Correct and Displayed, Illumination of price sign working, Any Damage

  Yes

  No

  N/A

• Clean and base surround weed Free

  Yes

  No

  N/A

Exterior Of Site

• Kerbs, Boundries and Lanscape Area Clean (No Weeds, Rubbish)

  Yes

  No

  N/A

• Fuel Company Advertising in place and current, Clean

  Yes

  No

  N/A

• SGN Advertising in place and current, Clean If Applicable

  Yes

  No

  N/A

• Approved Supplier Advertising in place and current, Clean 30X40 and AO posters

  Yes

  No

  N/A

• Cones not visible

  Yes

  No

  N/A

Pumps

• Clean and Presentable

  Yes

  No

  N/A

• All in use, If not has job been logged

  Yes

  No

  N/A

• Correct grade stickers in place, New labels in place E5 - B7

  Yes

  No

  N/A

• Correct pump crowner inserts on display

  Yes

  No

  N/A

• Pump islands clean, Metal grating in place

  Yes

  No

  N/A

• Statutory safety signs in place

  Yes

  No

  N/A

• LPG Compound clean no overgrown weeds/shrubs if applicable

  Yes

  No

  N/A

Canopy

• No Unnecessary Lighting on & Neon lights working if applicable Floodlights Working

  Yes

  No

  N/A

• Stanchions clean

  Yes

  No

  N/A

• Maximum height sign in place, any damage

  Yes

  No

  N/A

Forecourt

• Service units not overflowing, Gloves and towels available

  Yes

  No

  N/A

• Trash area clean, if applicable

  Yes

  No

  N/A

• Refuse bins are locked and appropriately stored

  Yes

  No

  N/A

• Aco drains clean and not blocked and bolted down

  Yes

  No

  N/A

• Any Potholes damage to forecourt any trip hazards

  Yes

  No

  N/A

• No Cages, equipement stored outside

  Yes

  No

  N/A

Fuel Delivery Area

• Off set fills labels clean and all in place

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Tanker floodlight working

  Yes

  No

  N/A

• Tanks locked, Vapour Recovery Locked

  Yes

  No

  N/A

• Relevent Manhole lifting key available

  Yes

  No

  N/A

• DCD box if applicable all working - Phone, Fire Extinguisher in date

  Yes

  No

  N/A

External Equipment

Car wash/ Jet wash

• Correctly working

  Yes

  No

  N/A

• Machine clean

  Yes

  No

  N/A

• Bay approach and exit clean

  Yes

  No

  N/A

• Menu & Instructions/Disclaimer visible and in place

  Yes

  No

  N/A

• Windows clean if applicable

  Yes

  No

  N/A

• Drains clean and not blocked

  Yes

  No

  N/A

• Plant room clean and tidy

  Yes

  No

  N/A

Air/Vac Machine

• Correctly working

  Yes

  No

  N/A

• Machine clean

  Yes

  No

  N/A

Pump islands

• Fire extinguishers & buckets/lids/scoops/ 75% full

  Yes

  No

  N/A

• Correclty positioned (1 X Powder for every 2 pump islands)

  Yes

  No

  N/A

• Clean and in date with pin in place

  Yes

  No

  N/A

ATM Machine

• Clean, Operational, No evidence of tampering

  Yes

  No

  N/A

Calor Gas Cage

• Clean with no weeds around the cage

  Yes

  No

  N/A

• Cage locked

  Yes

  No

  N/A

• Good availability

  Yes

  No

  N/A

• Priced correctly with correct clip frame

  Yes

  No

  N/A

• Correct Health & Safety signage in place

  Yes

  No

  N/A

Shop Exterior

• Clean windows/frames

  Yes

  No

  N/A

• Fascia clean

  Yes

  No

  N/A

• Correct Opening Hours displayed

  Yes

  No

  N/A

• Fuel Express stock neatly laid out

  Yes

  No

  N/A

• Bunker prices header

  Yes

  No

  N/A

• SGN AD blue on display with price label

  Yes

  No

  N/A

• SGN Screen wash on display with price label

  Yes

  No

  N/A

• Newspaper stand clean, no damage and full

  Yes

  No

  N/A

• Flower Stand full / Fresh and Unit Clean

  Yes

  No

  N/A

Shop Facilities

Toilets

• Clean and Operational

  Yes

  No

  N/A

• Paper and Soap available

  Yes

  No

  N/A

• Cleaning Rota completed

  Yes

  No

  N/A

• Shop brand sign on display if applicable

  Yes

  No

  N/A

Shop Floor

• Lighting all working - Ceiling tiles in good repair

  Yes

  No

  N/A

• No Products on floor - Bulk stacks above knee height

  Yes

  No

  N/A

Shop & Merchandising

Store Entrance

• Uncluttered

  Yes

  No

  N/A

• Matwell in good Condition

  Yes

  No

  N/A

• Baskets & Trolleys Clean and Available

  Yes

  No

  N/A

In Store Promotions

• Main promotion bays Up to Date

  Yes

  No

  N/A

• Fully stocked & Faced Up

  Yes

  No

  N/A

• POS on display with header board

  Yes

  No

  N/A

• To planogram

  Yes

  No

  N/A

• All products scanning at promotion price

  Yes

  No

  N/A

• Seasonal Stock displayed, relevant

  Yes

  No

  N/A

Cigarette Gantry

• Legal tobacco poster in place

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Fully stocked & to Planogram

  Yes

  No

  N/A

• Price labels available

  Yes

  No

  N/A

Crisps & snacks, soft drinks

• Fully stocked & to planogram

  Yes

  No

  N/A

• Price labels

  Yes

  No

  N/A

• Clean

  Yes

  No

  N/A

Confectionary

• Fully stocked & to planogram

  Yes

  No

  N/A

• Price labels

  Yes

  No

  N/A

• Clean

  Yes

  No

  N/A

Grocery & Non Food Bay

• Fully stocked & to planogram

  Yes

  No

  N/A

• Price labels

  Yes

  No

  N/A

• Clean

  Yes

  No

  N/A

Car Care & Oil Bay, News & Mags

• Fully stocked & to planogram

  Yes

  No

  N/A

• Price lables

  Yes

  No

  N/A

• Clean

  Yes

  No

  N/A

Ice cream freezer

• Clean

  Yes

  No

  N/A

• Fully stocked & faced up

  Yes

  No

  N/A

• All products labelled

  Yes

  No

  N/A

• No OOD products found

  Yes

  No

  N/A

• Unit needs defrosting

  Yes

  No

  N/A

Chilled

• Refrigeration clean

  Yes

  No

  N/A

• all products in date

  Yes

  No

  N/A

• Fully stocked & Faced Up, relevant for time of day

  Yes

  No

  N/A

• All products labelled

  Yes

  No

  N/A

• Ginsters price card available

  Yes

  No

  N/A

• Meal Deal POS on display

  Yes

  No

  N/A

Lottery/Health lottery

• Clean unit, PlayStation header correct and relevant, Stocked, good location

  Yes

  No

  N/A

• Scratchcard dispenser fully stocked & clean

  Yes

  No

  N/A

BWS/SPIRITS

• Clean

  Yes

  No

  N/A

• Bulk stacks in place/POS ( Beer Specials)

  Yes

  No

  N/A

• Fully stocked & faced up

  Yes

  No

  N/A

• All products labelled

  Yes

  No

  N/A

• Age restriction signage on display

  Yes

  No

  N/A

• Promotions highlighted

  Yes

  No

  N/A

Hot food / Bakery / Rollover / Thaw & Serve

• Clean

  Yes

  No

  N/A

• Stock relevent for time of day

  Yes

  No

  N/A

• All products labelled

  Yes

  No

  N/A

• Temp checks being recorded accurately on a hourly basis

  Yes

  No

  N/A

• Oven clean & Gloves available

  Yes

  No

  N/A

• Production sheets correctly complete

  Yes

  No

  N/A

• Hot food taken off sale at correct time

  Yes

  No

  N/A

• Tongs / Temperature probe & wipes available

  Yes

  No

  N/A

• Monthly Calibration Completed correctly ( see example on S drive)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Check Roll over sauces dates ( primary and secondary dates) 28 days after open

  Yes

  No

  N/A

Costa

• Machine operational

  Yes

  No

  N/A

• Clean and fully stocked

  Yes

  No

  N/A

• Machine listed on weekly report for downtime

  Yes

  No

  N/A

Vending machines ( Freal, Tango blast, Calypso)

• Machine operational

  Yes

  No

  N/A

• Machine clean

  Yes

  No

  N/A

Fruit and veg

• Clean

  Yes

  No

  N/A

• Fully stocked and faced up

  Yes

  No

  N/A

• Country of origin & cat ( loose produce)

  Yes

  No

  N/A

• All produtcs labelled

  Yes

  No

  N/A

• Check for quality

  Yes

  No

  N/A

Counter Area

• Clean & Tidy - Merchandised Correctly Vape/DSL etc

  Yes

  No

  N/A

• Oil Company Loyalty card application on display

  Yes

  No

  N/A

• EPOS Clean - Both VAT numbers on till receipt

  Yes

  No

  N/A

• Updated funds raised poster

  Yes

  No

  N/A

Waste Management

• Evidence of Reduced to Clear in place

  Yes

  No

  N/A

Back of House

Food Storage

• OOD box available and in use labelled “not fit for human consumption”

  Yes

  No

  N/A

• Store room clean & tidy - No stock on floor

  Yes

  No

  N/A

• No Stock items above 6 feet 4 inches high

  Yes

  No

  N/A

• Back up refridgeration clean & operational

  Yes

  No

  N/A

• heavy stock should be at waist height

  Yes

  No

  N/A

Non Food Storage

• Oil / Wash chemicals cleaning materials stored safely

  Yes

  No

  N/A

Office and Staff areas / Kitchen

• Clean & Tidy (Check Kettle, Microwave, staff fridge_

  Yes

  No

  N/A

• Nozzle news displayed and signed off

  Yes

  No

  N/A

• Fire exit clear and identified

  Yes

  No

  N/A

• Security door locked / closed

  Yes

  No

  N/A

• Safe Check / working

  Yes

  No

  N/A

• Banking All Complete

  Yes

  No

  N/A

• CCTV working correctly,recording days as per licence, Time & date correct

  Yes

  No

  N/A

Paperwork / Epos

• Wet Stock filed & Saved on S: Drive - Fairbanks

  Yes

  No

  N/A

• Suspended sales procedure in place?

  Yes

  No

  N/A

• Station Manager 365 upto date (Deliveries Entered on the Day)

  Yes

  No

  N/A

• Veeder root checked - Print Out - No Water identified - No Alarms

  Yes

  No

  N/A

• Latest Price File downloaded

  Yes

  No

  N/A

• System Back up in Place / Month End Completed

  Yes

  No

  N/A

• Staff / Sales team

  Yes

  No

  N/A

• In correct uniform

  Yes

  No

  N/A

• Challenge 25 badge worn

  Yes

  No

  N/A

• Name badge worn

  Yes

  No

  N/A

• Training Matrix/Folder up to date all staff trained check certificates/test for sale of alcohol/food safety level 2/competent person/forecourt operations procedures

  Yes

  No

  N/A

• DD book

  Yes

  No

  N/A

• Attendance sheets stapled to inside front cover of DD book

  Yes

  No

  N/A

• General tasks initial not ticked

  Yes

  No

  N/A

• General tasks deliveries only confirm on day of deliveries

  Yes

  No

  N/A

• Slips trips and falls - wet floor signs out completion. Sign off weekly

  Yes

  No

  N/A

• slips trips and falls - trash area bins locked

  Yes

  No

  N/A

• Temperature recording by probe

  Yes

  No

  N/A

• All chilled and frozen deliveries recorded

  Yes

  No

  N/A

• Check refusal and ID check form completion

  Yes

  No

  N/A

• Valid and in date RTW in personnel files

  Yes

  No

  N/A

• All areas filled in and completed

  Yes

  No

  N/A

• Temp checks thermometer available

  Yes

  No

  N/A

• Use of Nominated Suppliers

  Yes

  No

  N/A

• Shop Supplier in place

  Yes

  No

  N/A

• Bobby's

  Yes

  No

  N/A

• Bonds

  Yes

  No

  N/A

• CDG

  Yes

  No

  N/A

• Country Choice

  Yes

  No

  N/A

• Fuel express

  Yes

  No

  N/A

• Mintons

  Yes

  No

  N/A

• DSL Forecourt promo

  Yes

  No

  N/A

• DSL VAPES

  Yes

  No

  N/A

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