Title Page

  • Store/Site

  • Duty Manager

  • Prepared by

  • Conducted on

  • Location

Safety Excellence

  • Instructions:
    -------------------------------------
    1. Answer "Yes", "No", "N/A" for the questions below.
    2. Add photos and notes by clicking on the paperclip icon.
    3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
    4. Complete audit by providing digital signature.
    5. Share your report by exporting as PDF, Word, Excel or Web Link.

Safety Excellence

  • There is no evidence of pest activity?

  • Is it being effectively managed?

  • Recommendations regarding pest proofing and prevention have been implemented?

  • All structural and premises related maintenance issues which could affect food hygiene rating score have been escalated?

  • Is the store cleaned to satisfactory levels that pose no immediate hygiene or food safety risks?

  • Does the store have hot water?

  • The suitable team member hand washes facilities available with hot water, soap and hand drying facilities at all times?

  • All deliveries are accepted within correct temperature range and recorded?

  • Digital probe accuracy check completed weekly and working probe available?<br>

  • All ambient, chilled and frozen food are being stored correctly at all times?

  • Fridge/Freezer temperatures recorded twice daily?<br>

  • All fridge temperatures are correct?

  • Only company approved products are used in store?<br>

  • Food and drink range is day dotted correctly with evidence of rotation?

  • Are there out of date products in store?<br>

  • The Store Safety Guide is available?

  • Please proceed to the next section.

Store Excellence

Store Excellence

  • Outside of store, all frontage and pavements are clean and litter free?<br>

  • Outside/Internal signage is all clean, undamaged and fully working?<br><br>

  • Floors and carpets are in good repair, clean and debris free both front and back of house?<br><br>

  • Interior walls, skirting, ledges, mirrors, plants, pictures and ceiling are clean, unmarked and undamaged?<br><br>

  • Condiment unit is free of dust, debris and spillages and is fully stocked?<br><br>

  • Lights are clean and in good working order?<br><br>

  • All food display cabinets, shelves and fridges are clean inside and out, undamaged and in good repair?<br><br>

  • All food is displayed according to relevant planogram in an attractive way and is undamaged?<br><br>

  • Company approved back bar equipment and back of house equipment is clean and working?<br><br>

  • The correct legal and safety posters are displayed and in date?<br><br>

  • All posters, menu board and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled?

  • Toilet facilities are fully stocked and fully functioning?

  • Toilets, ceiling, walls, floors, doors, sinks and mirrors are clean and undamaged?

  • Company approved music being played and selection of reading material is available free of charge?

  • Smoking areas have a clean ashtray on every table?

  • Where tips/company monies are collected this is to company Brand standard?

  • Outside tables, chairs, awnings and barriers are clean and neatly arranged?

  • Doors and windows are clean, unmarked and in good repair?

  • Doormats are maintained and are as clean as possible?

  • Chairs/sofas and high chairs are clean and stain free?

  • Table tops and bases are clean and free of chewing gum?

  • All vents and fans are clean and working without blockages?

  • Current Listening Program action plan completed?

  • Please proceed to the next section.

Service Excellence

Service Excellence

  • Uniform standards and team members appearance are kept to Company Brand standard?<br>

  • Team Members do not eat or drink behind the counter. Uniform is covered when on break?

  • Team Members are deployed to give efficient service?<br>

  • All Customers are acknowledged whilst in the queue?<br>

  • All Customers are greeted in a welcoming manner?<br>

  • Team Members alter their service style to treat each Customer accordingly to their needs?<br>

  • Team Members smile and make appropriate eye contact?<br>

  • Team Members engage with Customers at all given opportunities?<br>

  • All market specific service styles achieve company Brand standard service times of 5 minutes for the full order?<br>

  • Team Members confirm the price of the bill, confirm the amount of any change and return correct change and the receipt (UK upon request) to the Customer?<br>

  • Brand Excellence Manual is available and up to date?<br>

  • All tables are cleaned and cleared within 3 minutes of the Customer leaving?

  • The last company Check action plan is available & displayed with clear evidence of actions being progressed/completed?<br>

  • All relevant training workbooks and showcases are available, up to date and with Manager sign off?<br>

  • All take away/eat in food is presented to company Brand standard?<br>

  • Please proceed to the next section.

Coffee Excellence

Coffee Excellence

  • Grind and dose checks conducted with the correct equipment to Company Brand standard?<br><br>

  • Team Member can explain grind and dose checks & why they are completed?<br><br>

  • Coffee machine is operating properly depending on the type of the machine?<br><br>

  • All semi automatic buttons calibrated to dispense the correct amount?<br><br>

  • Coffee is tamped every time following the 4 steps of level, tamp, twist and wipe?<br><br>

  • Team member can explain the differences between coffee extraction: Espresso, Ristretto, Corto, Cortissimo.

  • Espressos are produced to Company Brand standard?

  • Cappuccino style drinks are prepared to Company Brand standards: <br>Cappuccino/Iced Cappuccino

  • Latte style drinks are prepared to company Brand standard: Latte/Iced Latte

  • Flat white/Corto/Cortado are prepared to company Brand standard?<br><br>

  • Hot Chocolate/Chai Latte are prepared to company Brand standard?<br><br>

  • Americano style drinks are prepared to the correct recipe. America/Iced Americano

  • Mocha style drinks are prepared to company Brand standard. Mocah/Mocha Cortado/Iced Mocha

  • All hot/Iced syrup based drinks are prepared to the correct recipe?

  • All Tea varieties are served to correct company Brand standard?

  • All milk is prepared for drinks in the correct size jugs before any group handles are prepared with coffee for extraction?

  • Decaf pods are used in the correct way with the correct handle and basket.

  • Steam arm purged before and after every use and wiped with a clean damp cloth after use?<br>

  • A thermometer is used every time and milk is never reheated, overheated or topped up and reheated?<br>

  • All milk thermometers calibrated to company Brand standard?<br>

  • Any market specific hot or iced beverages are made to the correct company approved recipe?<br>

  • Iced/Blended Iced drinks are prepared to company Brand standard?<br>

  • All company Ice equipment is cleaned to company Brand standard at all times?

  • Heartbeat sheets are completed in the correct way and in full for the last 4 weeks?

  • All take away drinks are served in correct takeaway cup, with Barista fitting the lid. For all sit in drinks crockery is clean, undamaged and the correct spoon is given?

  • Company coffee machine and company grinder are cleaned to company Brand standard at all times?

  • Company group handles are cleaned to company Brand standard?

  • All stainless steel milk jugs are cleaned inside and out to company Brand standard?

  • Delivering Great Coffee workbooks are up to date?

  • Completed by:

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.