Title Page
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Store/Site
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Duty Manager
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Prepared by
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Conducted on
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Location
Safety Excellence
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Instructions:
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1. Answer "Yes", "No", "N/A" for the questions below.
2. Add photos and notes by clicking on the paperclip icon.
3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
4. Complete audit by providing digital signature.
5. Share your report by exporting as PDF, Word, Excel or Web Link.
Safety Excellence
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There is no evidence of pest activity?
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Is it being effectively managed?
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Recommendations regarding pest proofing and prevention have been implemented?
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All structural and premises related maintenance issues which could affect food hygiene rating score have been escalated?
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Is the store cleaned to satisfactory levels that pose no immediate hygiene or food safety risks?
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Does the store have hot water?
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The suitable team member hand washes facilities available with hot water, soap and hand drying facilities at all times?
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All deliveries are accepted within correct temperature range and recorded?
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Digital probe accuracy check completed weekly and working probe available?<br>
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All ambient, chilled and frozen food are being stored correctly at all times?
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Fridge/Freezer temperatures recorded twice daily?<br>
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All fridge temperatures are correct?
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Only company approved products are used in store?<br>
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Food and drink range is day dotted correctly with evidence of rotation?
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Are there out of date products in store?<br>
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The Store Safety Guide is available?
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Please proceed to the next section.
Store Excellence
Store Excellence
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Outside of store, all frontage and pavements are clean and litter free?<br>
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Outside/Internal signage is all clean, undamaged and fully working?<br><br>
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Floors and carpets are in good repair, clean and debris free both front and back of house?<br><br>
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Interior walls, skirting, ledges, mirrors, plants, pictures and ceiling are clean, unmarked and undamaged?<br><br>
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Condiment unit is free of dust, debris and spillages and is fully stocked?<br><br>
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Lights are clean and in good working order?<br><br>
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All food display cabinets, shelves and fridges are clean inside and out, undamaged and in good repair?<br><br>
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All food is displayed according to relevant planogram in an attractive way and is undamaged?<br><br>
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Company approved back bar equipment and back of house equipment is clean and working?<br><br>
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The correct legal and safety posters are displayed and in date?<br><br>
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All posters, menu board and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled?
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Toilet facilities are fully stocked and fully functioning?
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Toilets, ceiling, walls, floors, doors, sinks and mirrors are clean and undamaged?
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Company approved music being played and selection of reading material is available free of charge?
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Smoking areas have a clean ashtray on every table?
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Where tips/company monies are collected this is to company Brand standard?
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Outside tables, chairs, awnings and barriers are clean and neatly arranged?
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Doors and windows are clean, unmarked and in good repair?
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Doormats are maintained and are as clean as possible?
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Chairs/sofas and high chairs are clean and stain free?
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Table tops and bases are clean and free of chewing gum?
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All vents and fans are clean and working without blockages?
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Current Listening Program action plan completed?
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Please proceed to the next section.
Service Excellence
Service Excellence
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Uniform standards and team members appearance are kept to Company Brand standard?<br>
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Team Members do not eat or drink behind the counter. Uniform is covered when on break?
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Team Members are deployed to give efficient service?<br>
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All Customers are acknowledged whilst in the queue?<br>
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All Customers are greeted in a welcoming manner?<br>
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Team Members alter their service style to treat each Customer accordingly to their needs?<br>
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Team Members smile and make appropriate eye contact?<br>
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Team Members engage with Customers at all given opportunities?<br>
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All market specific service styles achieve company Brand standard service times of 5 minutes for the full order?<br>
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Team Members confirm the price of the bill, confirm the amount of any change and return correct change and the receipt (UK upon request) to the Customer?<br>
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Brand Excellence Manual is available and up to date?<br>
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All tables are cleaned and cleared within 3 minutes of the Customer leaving?
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The last company Check action plan is available & displayed with clear evidence of actions being progressed/completed?<br>
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All relevant training workbooks and showcases are available, up to date and with Manager sign off?<br>
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All take away/eat in food is presented to company Brand standard?<br>
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Please proceed to the next section.
Coffee Excellence
Coffee Excellence
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Grind and dose checks conducted with the correct equipment to Company Brand standard?<br><br>
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Team Member can explain grind and dose checks & why they are completed?<br><br>
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Coffee machine is operating properly depending on the type of the machine?<br><br>
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All semi automatic buttons calibrated to dispense the correct amount?<br><br>
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Coffee is tamped every time following the 4 steps of level, tamp, twist and wipe?<br><br>
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Team member can explain the differences between coffee extraction: Espresso, Ristretto, Corto, Cortissimo.
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Espressos are produced to Company Brand standard?
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Cappuccino style drinks are prepared to Company Brand standards: <br>Cappuccino/Iced Cappuccino
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Latte style drinks are prepared to company Brand standard: Latte/Iced Latte
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Flat white/Corto/Cortado are prepared to company Brand standard?<br><br>
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Hot Chocolate/Chai Latte are prepared to company Brand standard?<br><br>
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Americano style drinks are prepared to the correct recipe. America/Iced Americano
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Mocha style drinks are prepared to company Brand standard. Mocah/Mocha Cortado/Iced Mocha
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All hot/Iced syrup based drinks are prepared to the correct recipe?
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All Tea varieties are served to correct company Brand standard?
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All milk is prepared for drinks in the correct size jugs before any group handles are prepared with coffee for extraction?
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Decaf pods are used in the correct way with the correct handle and basket.
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Steam arm purged before and after every use and wiped with a clean damp cloth after use?<br>
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A thermometer is used every time and milk is never reheated, overheated or topped up and reheated?<br>
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All milk thermometers calibrated to company Brand standard?<br>
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Any market specific hot or iced beverages are made to the correct company approved recipe?<br>
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Iced/Blended Iced drinks are prepared to company Brand standard?<br>
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All company Ice equipment is cleaned to company Brand standard at all times?
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Heartbeat sheets are completed in the correct way and in full for the last 4 weeks?
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All take away drinks are served in correct takeaway cup, with Barista fitting the lid. For all sit in drinks crockery is clean, undamaged and the correct spoon is given?
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Company coffee machine and company grinder are cleaned to company Brand standard at all times?
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Company group handles are cleaned to company Brand standard?
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All stainless steel milk jugs are cleaned inside and out to company Brand standard?
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Delivering Great Coffee workbooks are up to date?
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Completed by: