Title Page
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Document No.
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Type of Evaluation
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Staff Name
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Conducted on
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Prepared by
Time Management
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Good work private life balance
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It is important the team member has a balance and responsible attitude to work. Work commitments should not encroach on private life, but attendance at work and working hours should demonstrate a responsible and disciplined attitude.
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Completion of time sheets
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Able to meet deadlines
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Able to prioritise work
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Support of fellow team members
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Comments
Communication Skills
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Telephone Manner
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Participation in meetings
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Email and letter writing skills
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Identification with clients
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Integration with team members
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Ability to explain technical issues to clients
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Ability to understand questions and instructions
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Able to negotiate and resolve satisfactorily differences of opinion
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Comments
Level 1 - Trainee
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Do you wish to Evaluate Level 1 skills?
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Office - Collection of Mail, welcoming clients, standard letters and rubbish collection
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ASIC - Lookup company details, send out Annual Returns
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Workpaper Program - Personal Checklist and Personal tax returns
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Workpaper Program - Business - A to F, K to S
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Workpaper Program - Business - G
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ATO - able to use portal for prefill reports, Bas entry, integrated accounts lookup, and general use
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Preparation of personal tax returns with the client
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Handisoft - Processing bank statements and preparation of BAS returns
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Comments
Level 2 - Trainee/Assistant
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Do you wish to evaluate Level 2 skills?
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Business Program - G, T schedules
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Superannuation Program - I schedules
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Superannuation Program - R, schedules
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Superannuation Audit Program - All schedules
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FBT on motor vehicles and substantiation of motor vehicle expenses
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ATO - Amendment requests
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Financial Statements, able to customise standard reports
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Handisoft - Superannuation returns
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Handisoft - Company Returns
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Preparation of small business Tax Returns with the client present
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Comments
Level 3 - Asst Client Manager
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Do you wish to evaluate Level 3 skills?
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Office - job budgets, debt collection, invoicing<br>
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Financial planning - obtained RG146 certification <br>
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Superannuation - pension calculations<br>
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Capital gains tax, including principle residence exemption and estate issues but excluding small business cincession<br>
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FBT, other than car, and entertainment expenses
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Tertiary study progress satisfactory
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ATO - Ruling requests
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ATO - Debt and penalty remission<br>
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Comments
Level 4 - Client Manager
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Do you wish to evaluate Level 4 skills?
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Client engagement skills, including gaining new clients, assessing client requirements, scheduling work, meeting client expectations, finalising jobs
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Training and supervision of trainee
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Staff Recruitment skills and experience
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Research - able to investigate questions and communicate answers
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Taxation Planning including distribution of income, use of trusts
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Salary packaging and related issues
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Capital gains tax - small business concession
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Comments
Level 5 - Client Manager
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Do you wish to evaluate Level 5 skills?
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Business planning and forecasting
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Financial reporting standards and requirements
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Profitability of staff and costing of jobs
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Advanced taxation planning experience, including value shifting, Part IVA, debt equity rules, employee share schemes
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ATO - experience of audit activity, dispute resolution,
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International Tax Planning and transfer pricing
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Research and Development
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Comments
Level 6 - Senior Manager
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Do you wish to evaluate Level 6 skills?
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Does the member have appropriate recognised qualifications?
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Are the CPE hours adequate?
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Has the member established an expert rating in a particular competency
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Competency in supervising Client Manager
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Has the member updated Risk Analysis, Independence statements and professional indemnity disclosures?
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Comments
Summary
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Suggestions for improving the client experience of our services
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Suggestions for improving the work environment for members
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Member Competency Rating after completing the Evaluation
- Level 1
- Level 2
- Level 3
- Level 4
- Level 5
- Level 6
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Members recommended grade is-
- Trainee
- Managers Assistant
- Assistant Manager
- Client Manager
- Senior Client Manager
- Director