Information
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Organisation
- NSS Maintenance Limited
- NSS Cleaning Limited
- NSS Testing Limited
- NSS Hire Limited
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Conducted on
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Prepared by
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Location
- Altrincham
- Manchester
- Slough
- Leeds, Colton
- Leeds, Meanwood
- Falkirk
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Auditees
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Executive Summary
4 Context of the organization
4.1 Understanding the organization and its context
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The organization determines external and internal issues that affect ability to achieve intended outcome of IMS
4.2 Understanding the needs and expectations of workers and other interested parties
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The organization determines relevant interested parties to IMS
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The organization determines relevant needs and expectations of interested parties
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The organization determines which of these needs and expectations are added to applicable legal and other requirements
4.3 Determining the scope of the IMS
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The IMS scope considers the following:
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Physical boundaries and applicability
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External and internal issues relevant to its purpose and objectives
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Relevant needs and expectations of interested parties
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Compliance obligations
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Work related activities
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Its authority and ability to exercise control and influence
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The organizations IMS scope is documented and available to interested parties
4.4 The Integrated Management System
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The organization establishes, implements, maintains and continually improves the IMS
5 Leadership
5.1 Leadership and commitment
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Top management is identified
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Top management demonstrates leadership and commitment by...
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Taking accountability for IMS effectiveness
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Ensuring IMS policy and objectives are established and are compatible with strategic direction and context of organization
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Ensuring IMS is integrated into organization's business processes
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Ensuring resources are available
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Ensuring IMS nonconformities and opportunities are identified and action is taken
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Ensuring work related hazards and opportunities are systematically identified, QHSE risks and opportunities are evaluated and prioritized and action is taken to achieve risk reduction
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Ensuring that processes are established for the consultation and active participation of workers (and, as applicable, their representatives) in the establishment, implementation, maintenance and continual improvement of the IMS, identifying and removing obstacles or barriers to participation
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Communicating importance of effective IMS and of conforming to its requirements
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Ensuring the IMS meets its intended outcomes
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Directing and supporting persons to contribute to the effectiveness of the IMS
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Promoting continuous improvement
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Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility
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Promoting and leading a positive culture with regard to the IMS
5.2 Policy
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The organisations IMS Policies...
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Are appropriate to the purpose and context of the organization, including the nature of its QHSE risk and opportunities.
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Provide a framework for setting IMS objectives
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Include a commitment to satisfy applicable legal and other requirements
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Include a commitment to the control of QHSE risks through hierarchy of control
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Include a commitment to continual improvement of the IMS
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Include a commitment to worker participation and consultation
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Are maintained as documented information
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Are communicated within organization
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Are available to interested parties
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Are reviewed periodically to ensure that they remains relevant and appropriate
5.3 Organizational roles, responsibilities, accountabilities and authorities
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Responsibilities and authorities for relevant roles are assigned and communicated within the organization
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Assigned responsibility and authority to ensure IMS conforms to the applicable ISO standards
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Assigned responsibility and authority for reporting to top management the performance of the IMS
5.4 Participation, consultation and representation
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The organization...
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provides the mechanisms, time, training and resources necessary for consultation and participation
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provides timely access to clear, understandable and relevant information about the IMS
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Identifies and removes obstacles or barriers to participation and minimizing those that cannot be removed
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Emphasizes the consultation of non-managerial works on:<br>1) determining the needs and expectations of interested parties<br>2) establishing the QHSE policies <br>3) assigning organizational roles, responsibilities and authorities, as applicable<br>4) determining how to fulfil legal requirements and other requirements<br>5) establishing IMS objectives and planning to achieve them<br>6) determining applicable controls for outsourcing, procurement and contractors<br>7) determining what needs to be monitored, measured and evaluated<br>8) planning, establishing, implementing and maintaining an audit programme(s)<br>9) ensuring continual improvement
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Emphasizes the participation of non-managerial workers in the following:<br>1) determining the mechanisms for their consultation and participation;<br>2) identifying hazards and assessing risks and opportunities<br>3) determining actions to eliminate hazards and reduce QHSE risks<br>4) determining competence requirements, training needs, training and evaluating training<br>5) determining what needs to be communicated and how this will be done<br>6) determining control measures and their effective implementation and use<br>7) investigating incidents and nonconformities and determining corrective actions
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Ensures that relevant external interested parties are consulted, when appropriate, about matters pertinent to the IMS
6 Planning
6.1 Actions to address risks and opportunities
6.1.1 General
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The organization has established, implemented and maintains a process and that its IMS can achieve its intended outcomes, prevent (or reduce) undesired effects and achieve continual improvement
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The organization determines risks related to hazards and opportunities
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The organization determines risks and opportunities related to applicable legal and other requirements
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The organization determines and assesses risk and opportunities related to the operation of the IMS that can affect the achievement of the intended outcomes
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The organization retains the required documented information
6.1.2 Hazard identification and assessment of QHSE risks
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The organization determines and assesses hazards and opportunities in the workplace and to workers that takes into account...
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Routine and non-routine activities and situations
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Emergency situations
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People (workers, contractors and visitors) who have access to or are in the vicinity of the workplace and their activities and for workers who perform work-related activities at a location not under direct control of the organization
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Organization's operations and activities including the design of work areas, processes, etc., changes in knowledge of hazards, situations occurring in the vicinity of the workplace or not controlled by the organization
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Actual or proposed changes in the organization, its operations, processes, activities and IMS
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Past incidents, internal or external to the organization, including emergencies, and their causes
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Applicable legal and other requirements
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Effectiveness of existing controls
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Consideration of the hierarchy of controls
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Opportunities to eliminate or reduce QHSE risks and to adapt work to workers
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The organization retains the required documented information
6.1.3 Determination of legal and other requirements
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The organization identifies and has access to up-to-date legal and other requirements that are applicable to its risks, aspects and IMS
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The organization determines how to apply and meet these requirements
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The organization retains the required documented information...
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Applicable legal and other requirements, ensuring this documented information is updated to reflect changes
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To show how compliance with its applicable legal and other requirements is achieved
6.1.4 Planning to take action
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The organization plans actions to address its risks and opportunities
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The organization plans actions to address applicable legal and other requirements
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The organization plans actions to prepare for, and respond to, emergency situations, how to integrate and implement the relevant actions, including the determination and application of controls, into the IMS
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The organization plans how to evaluate the effectiveness of these actions and respond accordingly
6.2 objectives and planning to achieve them
6.2.1 Objectives
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IMS objectives determined at appropriate levels and take into account the organization's significant risks, environmental aspects and associated compliance obligations
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OH&S objectives shall be:
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Consistent with the OH&S policy
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Measurable (if practicable)
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Take into account applicable legal and other requirements
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Take into account the result of any consultation with workers
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Monitored
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Communicated
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Updated as appropriate
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The organization considers best practices, technological options, financial, operational and business requirements
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The organization arranges for the participation of workers
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The organization retains the required documented information
6.2.2 Planning actions to achieve IMS objectives
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Organization shall determines...
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What will be done
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What resources will be required
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Who will be responsible
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When it will be completed
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How the results will be evaluated
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How the actions to achieve objectives will be integrated into the organization's business processes
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The organization retains documented information on the objectives and plans to achieve them
7 Support
7.1 Resources
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The organization determines and provides needed resources
7.2 Competence
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The organization determines necessary competence of person(s) doing work under its control that affects its QHSE performance
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The organization ensures that person(s) are competent on the basis of education, training, qualification or experience
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The organization determines training as per aspects. impacts and the IMS
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The organization , where applicable, takes actions necessary to acquire the necessary competence, and evaluate the effectiveness of the actions taken
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The organization determines retains appropriate documented information as evidence of competence
7.3 Awareness
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People doing work under the organization's control are aware of...
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the QHSE policies
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the significant aspects related to actual or potential impacts associated by their work
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their contribution to the effectiveness of the IMS, including the benefits of improved performance
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the implications of not conforming with the IMS requirements, including the consequences, actual or potential, of their work activities
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information and lessons learned concerning relevant incidents
7.4 Information and communication
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The organization determines internal and external communication processes (what, when, with whom and how to communicate)
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The organization defines the intent to be achieved by informing and communicating, and shall evaluate whether the objectives have been met
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The organization takes into account diversity (i.e language, culture, literacy, disability), where they exist, when considering its information and communication needs
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The organization maintains documented information on and responds to relevant communications
7.5 Documented information
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The IMS includes documented information as required by the standards and that necessary for the effectiveness of the IMS
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Documentation has the appropriate identification and description
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Documentation is in the appropriate format
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Documentation is appropriately reviewed and approved for suitability and adequacy
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Documentation is controlled to ensure it is available and suitable for use, where and when it is needed
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Documentation is controlled to ensure it is adequately protected
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Documented information of external origin determined by the organization to be necessary for the planning and operation of the IMS is identified and controlled
8 Operation
8.1 Operational planning and control
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The organization has established operating criteria for the process(es)
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The organization has process controls that have been implemented
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The organization verifies the effectiveness implementation of controls
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The organization records documented information about controls to have confidence that the processes have been carried out as planned
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The organizations controls cover situations where the absence of documented information could lead to deviations from the policy and the objectives
8.2 Management of change
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The organization plans and manages temporary or permanent changes to the IMS
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The organization has a process for implementation and control of planned changes.
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The organization defines responsibilities and authorities for managing changes and their associated risks and aspects are identified
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The organization reviews the consequences of unintended changes and takes action to mitigate any adverse effects, if necessary
8.3 Outsourcing
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The organization ensures outsourced processes affecting its IMS are controlled
8.4 Procurement
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The organization has controls for procurement, i.e. products, hazardous materials or substances, raw materials, equipment or services, conform to its IMS
8.5 Contractors
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The organization has a process to identify and communicate on the hazards, and to evaluate and control the risks and aspects
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The organization has a process where the requirements of the IMS, or at least the equivalent, are met by the contractors and their workers (including criteria for selection of contractors)
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The organization has a process for coordinating relevant portions of the IMS with other organizations for multi-employer workplaces
8.6 Emergency preparedness and response
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The organization has established, implemented and maintained a process(es) for potential emergency situations
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The organization takes into account at all stages of the process the needs and capabilities of relevant interested parties and ensure their involvement
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The organization holds documented information required relating to emergency preparedness and response
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
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The organization is monitoring and measuring its operations with identified hazards and risks and opportunities, operational controls and progress towards meeting objectives
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The organization ensures calibrated or verified monitoring and measurement equipment is used and maintained, as appropriate
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The organization determines what criteria against which the organization evaluates its performance
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The organization analyzes, evaluates and communicates results
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The organization determines when the monitoring and measuring shall be performed
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Workers participate in these activities
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The organization evaluates performance, determines the effectiveness of the IMS and uses information during its evaluations
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The organization has a process for evaluating compliance with applicable legal requirements and other requirements to which the organization subscribes
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The organization determines frequency and method(s) by which compliance will be evaluated, evaluates compliance and takes action, if necessary, and how it maintains knowledge and understanding of its status of conforming with legal and other requirements
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The organization retains appropriate documented information
9.2 Internal audit
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Audits are conducted at planned intervals
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Organization has established, implemented, and maintains an internal audit program
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The importance of the environmental process, changes affecting the organization and the results of previous audits are considered
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Audit criteria and scope are created for each audit
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Auditors are objective and impartial
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Audit results reported to relevant management
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The organization retain documented information
9.3 Management review
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Management reviews IMS at planned intervals
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Management review includes:
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status of actions from previous management reviews
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changes in external and internal issues relevant to the OH&S management system
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changes in applicable legal and other requirements
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changes in the organization's QHSE risks, risks and opportunities
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the extent to which QHSE policy and objectives have been met
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information on the organization's QHSE performance, including trends in
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incidents, nonconformities, continual improvement and corrective actions
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worker participation and consultation
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monitoring and measurement results
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audit results
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results of evaluation of compliance
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QHSE risks, risks and opportunities
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relevant communication(s) from interested parties
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opportunities for continual improvement
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adequacy of resources
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Outputs of management review shall include:
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conclusions on the continuing suitability, adequacy and effectiveness of the OH&S management system
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decisions related to continual improvement opportunities
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decisions related to any need for changes to the OH&S management system, including resources needs
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actions, if needed, when OH&S objectives have not been achieved
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any implications for the strategic direction of the organization
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Outputs of management review are communicated to its workers
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The organization retain documented information
10 Improvement
10.1 General
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The organisation determines opportunities for improvement and implements corrective actions to achieve intended outcomes of the IMS
10.2 Nonconformity and corrective action
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The organization reacts to and incident or nonconformity by evaluating actions taken to control and correct it and how the organization deals with the consequences
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The organization determines what actions are taken to prevent nonconformity from recurring
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The organization uses participation of workers in the determination of root causes
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The organization implemented actions and reviews their effectiveness
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The organization retains documented information that provides evidence of the nature of the nonconformity and any subsequent actions taken and the results of any corrective actions
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Documented information communicated to relevant workers and relevant interested parties
10.3 Continual improvement
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The organization demonstrates how the organization continually improves
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Workers are consulted in continual improvement process
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Results of continual improvement is communicated to its workers
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All relevant documented information is retained
