Concierge Closing Checks - July 2nd onwards

• Audit title

• Conducted on

  Date

• Prepared by

• Log all account forms on the received form log excel sheet

  Yes

  No

  N/A

• Email the booking list (Fitness Team, Studios & Climbing Wall) for the following day to concierge.canarywharf@thirdspace.london

  Yes

  No

  N/A

• Make sure everyone has paid £34 for the climbing wall induction. If not - leave a note with access hold on members account

  Yes

  No

  N/A

• Friday night only - please prepare tokens for Saturday morning.

  Yes

  No

  N/A

• Log all laundry handed in by PP members. Print laundry sheet and leave it on the concierge desk in case any laundry bags are handed in late. Ensure each bag has a laundry card. Add late bags onto excel and print out sheet

  Yes

  No

  N/A

• Print X Report from EZ Runner/PDQ to complete the banking - Cash up. Include 'Other Payment’ envelopes in the blue reception banking bag. (Daily banking, float check, daily banking breakdown)

  Yes

  No

  N/A

• Make sure there are no membership cards, paperwork or notes at the desk

  Yes

  No

  N/A

• Log all lost property. Please do not forget to log all valuables from the black tray as well

  Yes

  No

  N/A

• Turn off all lamps in the concierge area and remove newspapers

  Yes

  No

  N/A

• Turn all heaters off at the concierge desk

  Yes

  No

  N/A

• Turn off climbing wall lights at 10:10pm

  Yes

  No

  N/A

• Close the NFF fridge at 10.15pm

  Yes

  No

  N/A

• Print Z Report from EZ Runner/PDQ (After 10.30pm) Send banking to Lenka Matos and CC: Joe Hollier, Aaron Maguire & Concierge. Please CC Rhiannon if there are any other payments

  Yes

  No

  N/A

• Email the lost property sheet to concierge.canarywharf@thirdspace.london

  Yes

  No

  N/A

• Make sure any other payments have been logged on the other payments excel sheet and also on Concierge Daily Banking

  Yes

  No

  N/A

• Handover for the next day (leave any important messages for the morning shift in the black diary)

  Yes

  No

  N/A

• Turn off all computers (& Pool CCTV computer) and place all tablets/iPads in the cupboard on charge

  Yes

  No

  N/A

• Person on late shift (Not the duty manager) to check male and female valuable lockers after 10.30pm. Use the locker key for any locked lockers, place items in the safe in a clear bag. (Note on the front which changing room & locker it was found in)

  Yes

  No

  N/A

• Switch off the pool camera screen

  Yes

  No

  N/A

• Put all blue float bags in the safe (Concierge, Spa & NFF)

  Yes

  No

  N/A

• Turn off main concierge light after 10.30pm (Bottom left hand button on the light switch panel)

  Yes

  No

  N/A

• Duty manager to go down at 10.30pm and turn off the lift

  Yes

  No

  N/A

• Place all comment cards on Hope’s desk

  Yes

  No

  N/A

• Place all welcome cards on Scott’s desk

  Yes

  No

  N/A

• Place blue bag with today’s cash up in the rotating safe in the office

  Yes

  No

  N/A

• Place all locker keys from the housekeeping drawer in the safe

  Yes

  No

  N/A

• Check the fire exit by the lift is locked and the fire exit door by the silver staff lockers is closed properly

  Yes

  No

  N/A

• Lock the fire exit door by the service lift as you leave. (Code for the master key box on the wall is 1066)

  Yes

  No

  N/A

This Audit to be sent to Hope (hope.wadman@thirdspace.london)

• Print name and signature

  Sign